IT Support – Process Associate, French
Genpact
Go
IT Support Process Associate, Dutch
Genpact
full-time
Posted on:
Origin: • 🇷🇴 Romania
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Provide support via phone/chat/e-mails, translating them into the appropriate language depending on customer requirements
- Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings
- Document all cases with accurate description of all troubleshooting steps followed
- Inform process trainers and management whenever SOP information is identified as out-of-date
- Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required
- Arrange working schedule with colleagues flexibly according to business needs; work rotating shifts Monday to Friday split in 3 shifts covering from 8:00 to 20:00 EET
Requirements
- Very good knowledge of Dutch (min C1)
- English Language proficiency (min B2)
- Basic understanding computer systems, mobile devices and other tech products
- Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc)
- Analytical thinking and self-starter
- Good interaction skills
- Collaborative approach
- Flexibility to change shifts based on urgent process requirements
- Ability to arrange working schedule with colleagues flexibly according to business needs
- Preferred: Client management expertise
- Preferred: High motivation and ability to learn; eagerness to invest in personal growth
- Education: High School Diploma/GED
