IT Support

• Provide support via phone/chat/e-mails, translating them into the appropriate language depending on customer requirements
• Fix IT issues according to Standard Operating Procedures (SOP) and process trainings and document all cases with accurate description of troubleshooting steps
• Inform process trainers and management whenever SOP information is out-of-date
• Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required
• Arrange working schedule with colleagues flexibly according to business needs; shifts rotating Monday to Friday split in 3 shifts covering 8:00 to 20:00 EET
• Work remotely within the EMEA region (Remote EMEA)

IT Support – Process Associate, Dutch

IT Support – Process Associate, Dutch

IT Support Specialist

Credit Administrator

IT Support Process Associate, Dutch

IT Support Process Associate, Spanish