Genpact

IT Support – Process Associate, Dutch

Genpact

full-time

Posted on:

Origin:  • 🇷🇴 Romania

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

Tech Stack

Go

About the role

  • Provide support via phone/chat/e-mails, translating them into the appropriate language depending on customer requirements
  • Fix IT issues according to Standard Operating Procedures (SOP) and process trainings and document all cases with accurate description of troubleshooting steps
  • Inform process trainers and management whenever SOP information is out-of-date
  • Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required
  • Arrange working schedule with colleagues flexibly according to business needs; shifts rotating Monday to Friday split in 3 shifts covering 8:00 to 20:00 EET
  • Work remotely within the EMEA region (Remote EMEA)

Requirements

  • Very good knowledge of Dutch (min C1)
  • Good knowledge of English (min B2)
  • Basic understanding of computer systems, mobile devices and other tech products
  • Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc)
  • Analytical thinking and self-starter
  • Good interaction skills
  • Collaborative approach
  • Flexibility to change shifts based on urgent process requirements
  • Client management expertise (preferred)
  • High motivation and ability to learn; eagerness to invest in personal growth
  • Education: High School Diploma/GED