Banking Associate, Bilingual Spanish Preferred
TD
Teller I, Bilingual Mandarin
TD
part-time
Posted on:
Location Type: Office
Location: Jericho • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $30 per hour
Job Level
Junior
About the role
- Executes TD's Brand promise by delivering Legendary Customer experiences in the Store
- Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments
- Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits
- Responds to and resolves customer inquiries and concerns, escalating to management as necessary
- Engages in lobby leadership by orchestrating customer flow and warmly welcoming customers
- Educates customers on self-service/digital options and conducts needs-based conversations to offer solutions or refer partners
- Makes sound decisions and provides timely problem resolution; escalates difficult issues to management
- Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act)
- Verifies customer identities via authentication policies and procedures
- Balances cash drawers, ATMs, Teller Cash Dispensers/Recyclers as necessary
- Adheres to safe deposit box procedures and secures confidential customer information
- Follows security and audit measures to minimize potential loss and utilizes bank tools to detect and prevent fraud
- Completes required in-classroom and online training by established due dates
Requirements
- High school diploma or GED
- 6 months work related experience preferred; or equivalent can be demonstrated through volunteering, education, military experience
- Bilingual Mandarin preferred
- Ability to work during operating hours to include weekends, evenings, holidays as scheduled
- Demonstrated Customer Service skills preferred
- Strong organizational skills
- Detail-oriented
- Ability to function in a fast-paced and changing environment
- Excellent communication skills with ability to be concise, clear and consistent
- Ability to process cash transactions (cashing checks, verifying currency) and balance cash drawer
- Knowledge of and adherence to regulations and policies (e.g., Bank Secrecy Act, Patriot Act) to minimize risk
- Ability to verify customers' identities following authentication policies & procedures
- Ability to follow security, dual control, and audit measures to minimize potential loss
Benefits
- Base pay
- Variable compensation/incentive awards (eligibility for cash and/or equity incentive awards)
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (Vacation PTO, Flex PTO, Holiday PTO)
- Banking benefits and discounts
- Career development and professional development opportunities
- Regular leadership and development conversations
- Training & onboarding sessions
- Mentoring programs
- Reward and recognition programs
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash transactionsbalancing cash drawerverifying currencycustomer identity verificationcompliance with regulationsfraud detectionself-service options educationneeds-based conversationsproblem resolutionlobby leadership
Soft skills
customer serviceorganizational skillsdetail-orientedcommunication skillsdecision makingproblem solvingadaptabilityinterpersonal skillsconcisenesswarm welcoming
Certifications
high school diplomaGED
