Cnect

Client Services Representative

Cnect

full-time

Posted on:

Location: Arizona • 🇺🇸 United States

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Salary

💰 $20 - $27 per hour

Job Level

Mid-LevelSenior

About the role

  • Support Financial Advisors (Registered Representatives) with running their day-to-day investment practice while enhancing customer service and experience.
  • Work directly with Registered Representatives to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies.
  • Act as a liaison between the registered representatives and their clients.
  • Answer phones, schedule appointments, and prepare materials for client meetings.
  • Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for presentations and appointments with clients.
  • Prepare and complete client paperwork and follow up tasks to support registered representative.
  • Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
  • Organize client events and follow up tasks.
  • Maintain client records and retention management within corporate requirements.
  • Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).
  • Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.
  • Educate clients on account services, capabilities, and new technology.
  • Complete required corporate training on new technologies and follow implementation guidelines.
  • Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
  • Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.

Requirements

  • High School Diploma or GED
  • Experience in an administrative or customer service role
  • Strong time management skills
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs
  • Previous experience in assisting Registered Representatives/Financial Advisors (nice to have)
  • Financial services and/or banking background (nice to have)
  • Bachelor’s degree in Finance, Business, Marketing, or Communications (nice to have)
  • Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment (nice to have)
  • Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors (nice to have)
  • Self-starter, productive, works well with a team and independently (nice to have)
  • Professional and positive attitude, friendly demeanor both in-person and by telephone (nice to have)
  • Trustworthy; uses discretion with confidential information (nice to have)
  • Listens well to instruction and consistently retains details (nice to have)