TCGplayer (an eBay company)

Product Designer

• Act as a design leader for TCGplayer’s fulfillment products
• Partner with cross-departmental peers to design customer-centered solutions
• Own the UX Design roadmap
• Advocate for customer needs and design vision
• Collaborate with product, technical, and business teams

Principal UX Designer, Fulfillment

Product Marketing

• Support and implement go-to-market strategies for B2B digitization tools and features
• Partner with Product teams to drive product adoption, run alphas/betas, gather seller feedback
• Partner with the Content team to develop captivating educational content
• Elevate seller journeys by partnering with the Lifecycle team to craft triggered campaigns
• Conduct market research to analyze tools and workflows
• Work together with the RevOps/BI team to set up performance indicators
• Support community events and activations, including product office hours and webinars
• Develop calculators and estimators that demonstrate the tangible benefits of tools

Product Marketing Manager

Full-stack Engineer

• Help design and implement backend services (including microservices, datastores, APIs, and event streams) that will support our next-generation listings, inventory, and price points systems
• Ensure that our backend systems are highly performant and scalable to accommodate an ever growing amount of data and load
• Work closely with internal teams integrating with our backend systems and ship iterative improvements based on their requirements and feedback
• Further decouple our systems from an existing monolithic application

Senior Software Engineer – C#

Operations

• Coordinate and manage product updates in alignment with manufacturers' release schedules
• Source, clean, merge, and transform metadata from structured and unstructured data sources
• Deliver timely catalog updates and maintain accurate metadata across various categories
• Provide operational guidance to Creative Services, Marketing, and Partnership teams
• Author documentation for catalog processes and Standard Operating Procedures (SOPs)

Associate Catalog Operations & Data Specialist

Manager

• Support the Catalog Data Management team to improve operations and encourage growth
• Lead a team of Catalog Specialists and Catalog Data Analysts
• Analyze and improve catalog data structures, workflows, and processes
• Collaborate with cross-functional teams to help design and implement strategies that improve catalog performance

Associate Manager, Catalog Data

Communications

• Develop and execute external communications strategies and PR plans that align with the company goals, ensuring consistent, compelling messaging across media channels
• Draft and edit press releases, media statements, op-eds, speeches, blog posts, and other external-facing materials that reflect the company’s brand voice
• Manage and oversee external PR agency partners, freelancers, and other vendors to ensure deliverables are on time, on budget, and on brand
• Drive executive thought leadership by partnering with senior executives on opportunities including speaking engagements, panels, bylined articles, and social media presence
• Build and maintain strong relationships with journalists, industry analysts, and media outlets; proactively pitch stories, op-eds, and interviews to secure coverage
• Collaborate with eBay communications experts to shape compelling narratives around the broader Collectibles space
• Manage communications strategy for major events, conferences, and product launches, including messaging, media invitations, and onsite press relations

Senior Communications Manager

Customer Success Manager

• Act as primary point of contact for assigned sellers throughout managed account programs
• Increase the level of engagement and the sales volume generated from assigned sellers by building and creating & driving individualized actionable plans
• Recruiting assigned sellers into managed account programs & proactively contact sellers to offer guidance and coaching on how to best leverage TCGplayer’s seller tools and services after assessing the key features of a seller’s existing business
• Research and identify potential partners that align with TCGplayers goals and values
• Develop and implement strategic plans for partnership growth and expansion
• Identify and develop areas of opportunity aggregating seller feedback and technical issues to provide reports on trends and areas of opportunity with our Product, Development and Leadership teams
• Maintain expert level knowledge of industry & core TCGplayer tools and services and understanding of appropriate use cases
• Using business development skills and an understanding of a retailer’s business to help them drive sales

Senior Customer Success Manager, Enterprise

Marketing

• Develop and implement international marketing strategies in close collaboration with marketing channel leads and regional stakeholders
• Collaborate with various stakeholders and teams to align strategies, tactics, and go to market plans across all channels
• Establish relationships and serve as the primary marketing point of contact to international expansion business, technology and product leads
• Coordinate with cross-functional teams, including Design and Copywriting, to ensure cohesive messaging and branding
• Partner closely with marketing channel leads to manage budgets and resources effectively
• Own performance reporting and insight generation for international campaigns
• Stay up-to-date with industry trends and global market developments
• Champion cultural fluency across regions

International Marketing Manager

• Analyze current business processes and workflows to identify areas for improvement
• Design and implement efficient processes/systems for receiving processes, inventory management, order fulfillment, order picking, and shipping operations
• Develop and propose process improvements, such as simplified workflows, automated solutions, and innovative approaches to improve efficiency and decrease expenses
• Monitor and report on the performance of implemented solutions, making adjustments as vital to achieve desired outcomes
• Design and optimize warehouse layout considering the flow of goods, space utilization, and safety regulations

Operations Excellence Analyst

Product Manager

• Use your past successes to act as a collaborative leader for TCGplayer’s critical product portfolios
• Evaluate, document, and socialize portfolio-level customer needs
• Partner with business leaders to define portfolio return on investment
• Lead evaluations, decisions, and modifications on pricing models
• Foster an environment where cross-team collaboration and proactive communication is second nature

Principal Product Manager, CX

Program Manager

• Collaborate to gather business needs, identify pain points, and translate them into detailed project requirements
• Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk mitigation strategies
• Utilize background in Agile methodologies and Agile project management practices to adapt to changing requirements and prioritize work effectively
• Provide leadership and direction to the project team, collaborate with cross-functional teams to ensure successful delivery
• Effectively communicate project status, updates, and potential roadblocks to key stakeholders including Senior leadership, Operations Managers, IT leadership, and Business owners
• Manage the development and execution of a change management plan for project rollout and any associated training
• Analyze and troubleshoot complex issues, Identify root causes and guide the team towards most effective solutions throughout project lifecycle
• Capability to interpret data to identify trends, optimize processes, and support decision-making
• Establish and monitor key performance indicators (KPIs) and metrics to ensure effectiveness of projects
• Provide ongoing support to users after project go-live

• Lead strategic projects that drive growth, efficiency, and customer impact
• Lead analysis to quantify opportunities and tradeoffs
• Conduct market research and competitive analysis to identify trends, risks, and opportunities
• Translate insights into clear recommendations and executive-ready presentations
• Partner with product, operations, finance, and other teams to bring strategies to life
• Support annual and long-term planning by informing company goals and priorities

Senior Manager, Strategy

• Adapt the existing Roca Robotics recognition software to recognize new trading card games and different types of cards
• Develop and maintain efficient ETL (Extract Transform Load) processes to ensure seamless extraction, transformation, and loading of card catalog data
• Play a key role in making improvements and troubleshooting recognition issues with the Roca Robotics card recognition software
• Import new sources of card data to be used for sorting
• Improve sorting algorithms and other features of the Roca Sorters
• Document processes, methodologies, and findings to facilitate knowledge sharing within the team
• Advance card sorting robotic platforms and integrate computer vision solutions with robotic sorters

Computer Vision Software Engineer

Customer Support

• Work directly with customers to provide order support, answer payment questions, and respond to account inquiries
• Provide accurate and quality responses to all customer inquiries and requests via email
• Go beyond for customers to exceed expectations and provide a first-class experience
• Follow existing SOPs to accurately and efficiently resolve order issues and customer inquiries
• Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
• Educate and empower customers on policies, tools, and product lines
• Use the customer voice to help drive change and site improvements through continuous feedback and escalations
• Triage customer tickets within the team and cross-departmentally

Customer Experience Representative

• Develop and execute external communications strategies and PR plans that align with the company goals, ensuring consistent, compelling messaging across media channels
• Draft and edit press releases, media statements, op-eds, speeches, blog posts, and other external-facing materials that reflect the company’s brand voice
• Stay informed on industry trends, competitive activities, and emerging media opportunities to highlight TCGplayer as a market leader
• Manage and oversee external PR agency partners, freelancers, and other vendors to ensure deliverables are on time, on budget, and on brand
• Partner with sellers on the TCGplayer marketplace to help them enhance their profiles and optimize their engagement strategies
• Drive executive thought leadership by partnering with senior executives on opportunities including speaking engagements, panels, bylined articles, and social media presence
• Build and maintain strong relationships with journalists, industry analysts, and media outlets; proactively pitch stories, op-eds, and interviews to secure coverage
• Collaborate with eBay communications experts to shape compelling narratives around the broader Collectibles space
• Support crisis communication planning and execution to protect and enhance the company’s reputation during sensitive or high-profile situations
• Manage communications strategy for major events, conferences, and product launches, including messaging, media invitations, and onsite press relations
• Leverage AI-powered tools for media monitoring, trend analysis, and content optimization to strengthen storytelling and campaign effectiveness
• Track, analyze, and report on media coverage, PR campaign performance, and brand sentiment to inform future strategies

• TCGplayer connects hobbyists and hobby businesses to communities and promotes and drives growth of products and services in a $25B global collectible hobby market.
• Develop, maintain, and socialize a comprehensive strategy and plan including high level financial modeling to focus resources, meet customer needs and deliver results for TCGplayer.
• Lead strategic decision-making processes and provide recommendations based on in-depth analysis and forecasting to build balanced differentiation aligned with customer needs.
• Support development of strategic initiatives and adjust to changing market conditions and business priorities.
• Communicate strategic plans and insights effectively to stakeholders and partner with TCGplayer’s parent company, eBay, on broader strategic discussions.

• Partner with Legal, Finance, Compliance, and Engineering to translate tax regulations into product requirements and platform behaviors
• Define and prioritize seller-facing experiences like tax form collection and delivery (e.g., W-9, 1099-K, DAC7)
• Support internal teams with tools that streamline audit readiness, data accuracy, and reporting workflows
• Own product development cycles from discovery through delivery, managing backlogs and cross-functional execution
• Identify and prioritize risks and opportunities related to evolving tax policy or international compliance requirements
• Ensure timely communication and change management as tax regulations shift
• Collaborate across teams to ensure compliance solutions are not only effective, but also support seller trust and operational efficiency
• Ability to challenge current thinking and bring others along to implement new ideas to improve business results
• Ability to facilitate meetings with diverse and sometimes conflicting points of view and the ability to influence and guide them to decisions and finality

Principal UX Designer, Fulfillment

Product Marketing Manager

Senior Software Engineer – C#

Associate Catalog Operations & Data Specialist

Associate Manager, Catalog Data

Senior Communications Manager

Senior Customer Success Manager, Enterprise

International Marketing Manager

Operations Excellence Analyst

Principal Product Manager, CX

Program Manager

Senior Manager, Strategy

Computer Vision Software Engineer

Customer Experience Representative

Senior Communications Manager

Senior Manager, Strategy

Sr. Product Manager, Tax Compliance