TCGplayer (an eBay company)

Customer Support

• Provide accurate and quality responses to all customer inquiries and requests via email
• Go beyond for our customers to exceed their expectations and provide a first-class experience
• Follow existing SOPs (Standard Operating Procedures) to accurately and efficiently resolve order issues and customer inquiries
• Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
• Educate and empower our customers on our policies, tools, and product lines
• Using the customer voice to help drive change and site improvements through continuous feedback and escalations
• Triage customer tickets within our team and cross-departmentally

Associate Customer Experience Representative

Backend Engineer

• Lead the development of new features for TCGplayer’s Seller Payments & Fee Processing platforms
• Contribute to an evolving distributed architecture — building new microservices and expanding existing ones as we modernize at scale
• Ensure we are efficiently building secure and compliant systems
• Bring your experience working on high volume, high availability ecommerce systems to create a world class platform

Senior Software Engineer, Backend

Account Manager

• Lead a portfolio of established sellers, using data, strategy, and partnership to help them reach their next stage of growth.
• Drive adoption of key tools and programs, provide trusted guidance, and be the connective force that turns TCGplayer into every seller’s most reliable growth partner.
• Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through.
• Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International).
• Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support.
• Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions.
• Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.