TCGplayer (an eBay company)

Support Engineer

• Act as first-line technical support for our customers by researching, diagnosing and resolving issues and questions
• Investigate escalated tickets and issues to determine proper resolution
• Coordinate with Technical teams and Customer Service management to create customer responses for support issues
• Evaluate, troubleshoot, replicate and follow up on customer reported issues with Technical teams
• Document issues or requests to identify user needs
• Replicate, research and document issues for Technical teams to resolve
• Engage with Technical and Product teams in order to resolve customer issues and incidents
• Create knowledge base documentation in order to ensure operational efficiency
• Answer customer email requests, questions and complaints in a timely manner
• Become an expert on our suite of tools and website
• Perform research and analysis as needed

Support Analyst

Product Designer

• Lead design strategy and execution across Seller Experiences
• Partner with Product, Engineering, Research, and business leaders to shape priorities
• Raise the quality bar by guiding work from early concepts through wireframes, prototypes, and final specifications
• Coach, mentor, and develop designers through regular feedback
• Use research, testing, and experimentation to validate design decisions
• Build deep expertise in the seller, marketplace, and eCommerce landscape

Manager, User Experience Design

Account Manager

• Drive proactive engagement to discover and manage a targeted portfolio of high-potential Pre-Professional sellers
• Establish relationships with Pre-Professional sellers via GAP and guide them through their transition into the Professional tier
• Complete outreach and onboarding campaigns that drive adoption of programs like TCGplayer Pro, Direct, and all new products
• Track seller readiness, progress, and graduation outcomes through accurate CRM logging and data insights
• Partner with Seller Marketing and RevOps to optimize campaign performance and seller communication flows
• Model the balance of human compassion and data-powered efficiency

Account Manager – Pre-Professional

Project Manager

• Develop comprehensive project plans that outline tasks, timelines, resources, and milestones for marketing campaigns and initiatives that are aligned with Marketing standard practice.
• Responsible for the execution of multiple simultaneous projects and campaigns, overseeing the full project lifecycle up to project completion.
• Coordinate with cross-functional teams at various levels, to ensure alignment and efficient execution of marketing projects including identifying, escalating and removing blockers for the team.
• Act as the primary point of contact for cross-functional stakeholders, including marketing, partnerships, product, customer experience, and more, facilitating regular communication and updates around progress and changes.
• Prepare and present regular reports on project performance, outcomes, and lessons learned to functional leaders.
• Foster a culture of flexibility within the team, encouraging responsiveness and agility in project execution.
• Identify potential risks and develop mitigation strategies to minimize impact on project timelines and outcomes.

Marketing Project Manager

Marketing

• Develop and implement international marketing strategies focused in the APAC region in close collaboration with marketing channel leads and regional stakeholders to support business expansion goals
• Manage global marketing agencies and package forwarder relationships to accelerate international growth and business goals along with execution of sponsored events and influencer relationships
• Collaborate with various stakeholders and teams to align strategies, tactics, and go-to-market plans across all channels, ensuring consistent global messaging and localized execution
• Establish relationships with and serve as the primary marketing point of contact to international expansion business, technology and product leads as well as global market leads, ensuring alignment and successful integration of marketing efforts
• Coordinate with cross-functional teams, including Design and Copywriting, to ensure cohesive messaging and branding across all global markets and initiatives
• Own performance reporting and insight generation for international campaigns, leveraging analytics to refine strategies, share learnings, and inform future initiatives
• Stay up-to-date with industry trends, competitive landscape, and global market developments identifying new opportunities for market entry and growth
• Present regular performance updates and strategic recommendations to senior leadership, clearly communicating progress, challenges, and opportunities

International Marketing Manager – APAC

Customer Support

• Provide accurate and quality responses to all customer inquiries and requests via email
• Go beyond for our customers to exceed their expectations and provide a first-class experience
• Follow existing SOPs (Standard Operating Procedures) to accurately and efficiently resolve order issues and customer inquiries
• Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
• Educate and empower our customers on our policies, tools, and product lines
• Using the customer voice to help drive change and site improvements through continuous feedback and escalations
• Triage customer tickets within our team and cross-departmentally

Associate Customer Experience Representative

Backend Engineer

• Lead the development of new features for TCGplayer’s Seller Payments & Fee Processing platforms
• Contribute to an evolving distributed architecture — building new microservices and expanding existing ones as we modernize at scale
• Ensure we are efficiently building secure and compliant systems
• Bring your experience working on high volume, high availability ecommerce systems to create a world class platform

Senior Software Engineer, Backend

• Lead a portfolio of established sellers, using data, strategy, and partnership to help them reach their next stage of growth.
• Drive adoption of key tools and programs, provide trusted guidance, and be the connective force that turns TCGplayer into every seller’s most reliable growth partner.
• Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through.
• Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International).
• Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support.
• Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions.
• Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.