TCGplayer (an eBay company)

Operations

• Analyze current business processes and workflows to identify areas for improvement
• Design and implement efficient processes/systems for receiving processes, inventory management, order fulfillment, order picking, and shipping operations
• Develop and propose process improvements, such as simplified workflows, automated solutions, and innovative approaches to improve efficiency and decrease expenses
• Monitor and report on the performance of implemented solutions, making adjustments as vital to achieve desired outcomes
• Design and optimize warehouse layout considering the flow of goods, space utilization, and safety regulations

Operations Excellence Analyst

Product Manager

• Use your past successes to act as a collaborative leader for TCGplayer’s critical product portfolios
• Evaluate, document, and socialize portfolio-level customer needs
• Partner with business leaders to define portfolio return on investment
• Lead evaluations, decisions, and modifications on pricing models
• Foster an environment where cross-team collaboration and proactive communication is second nature

Principal Product Manager, CX

Program Manager

• Collaborate to gather business needs, identify pain points, and translate them into detailed project requirements
• Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk mitigation strategies
• Utilize background in Agile methodologies and Agile project management practices to adapt to changing requirements and prioritize work effectively
• Provide leadership and direction to the project team, collaborate with cross-functional teams to ensure successful delivery
• Effectively communicate project status, updates, and potential roadblocks to key stakeholders including Senior leadership, Operations Managers, IT leadership, and Business owners
• Manage the development and execution of a change management plan for project rollout and any associated training
• Analyze and troubleshoot complex issues, Identify root causes and guide the team towards most effective solutions throughout project lifecycle
• Capability to interpret data to identify trends, optimize processes, and support decision-making
• Establish and monitor key performance indicators (KPIs) and metrics to ensure effectiveness of projects
• Provide ongoing support to users after project go-live

Manager

• Lead strategic projects that drive growth, efficiency, and customer impact
• Lead analysis to quantify opportunities and tradeoffs
• Conduct market research and competitive analysis to identify trends, risks, and opportunities
• Translate insights into clear recommendations and executive-ready presentations
• Partner with product, operations, finance, and other teams to bring strategies to life
• Support annual and long-term planning by informing company goals and priorities

Senior Manager, Strategy

Full-stack Engineer

• Adapt the existing Roca Robotics recognition software to recognize new trading card games and different types of cards
• Develop and maintain efficient ETL (Extract Transform Load) processes to ensure seamless extraction, transformation, and loading of card catalog data
• Play a key role in making improvements and troubleshooting recognition issues with the Roca Robotics card recognition software
• Import new sources of card data to be used for sorting
• Improve sorting algorithms and other features of the Roca Sorters
• Document processes, methodologies, and findings to facilitate knowledge sharing within the team
• Advance card sorting robotic platforms and integrate computer vision solutions with robotic sorters

Computer Vision Software Engineer

Customer Support

• Work directly with customers to provide order support, answer payment questions, and respond to account inquiries
• Provide accurate and quality responses to all customer inquiries and requests via email
• Go beyond for customers to exceed expectations and provide a first-class experience
• Follow existing SOPs to accurately and efficiently resolve order issues and customer inquiries
• Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
• Educate and empower customers on policies, tools, and product lines
• Use the customer voice to help drive change and site improvements through continuous feedback and escalations
• Triage customer tickets within the team and cross-departmentally

Customer Experience Representative

Communications

• Develop and execute external communications strategies and PR plans that align with the company goals, ensuring consistent, compelling messaging across media channels
• Draft and edit press releases, media statements, op-eds, speeches, blog posts, and other external-facing materials that reflect the company’s brand voice
• Stay informed on industry trends, competitive activities, and emerging media opportunities to highlight TCGplayer as a market leader
• Manage and oversee external PR agency partners, freelancers, and other vendors to ensure deliverables are on time, on budget, and on brand
• Partner with sellers on the TCGplayer marketplace to help them enhance their profiles and optimize their engagement strategies
• Drive executive thought leadership by partnering with senior executives on opportunities including speaking engagements, panels, bylined articles, and social media presence
• Build and maintain strong relationships with journalists, industry analysts, and media outlets; proactively pitch stories, op-eds, and interviews to secure coverage
• Collaborate with eBay communications experts to shape compelling narratives around the broader Collectibles space
• Support crisis communication planning and execution to protect and enhance the company’s reputation during sensitive or high-profile situations
• Manage communications strategy for major events, conferences, and product launches, including messaging, media invitations, and onsite press relations
• Leverage AI-powered tools for media monitoring, trend analysis, and content optimization to strengthen storytelling and campaign effectiveness
• Track, analyze, and report on media coverage, PR campaign performance, and brand sentiment to inform future strategies

Senior Communications Manager

• TCGplayer connects hobbyists and hobby businesses to communities and promotes and drives growth of products and services in a $25B global collectible hobby market.
• Develop, maintain, and socialize a comprehensive strategy and plan including high level financial modeling to focus resources, meet customer needs and deliver results for TCGplayer.
• Lead strategic decision-making processes and provide recommendations based on in-depth analysis and forecasting to build balanced differentiation aligned with customer needs.
• Support development of strategic initiatives and adjust to changing market conditions and business priorities.
• Communicate strategic plans and insights effectively to stakeholders and partner with TCGplayer’s parent company, eBay, on broader strategic discussions.

• Partner with Legal, Finance, Compliance, and Engineering to translate tax regulations into product requirements and platform behaviors
• Define and prioritize seller-facing experiences like tax form collection and delivery (e.g., W-9, 1099-K, DAC7)
• Support internal teams with tools that streamline audit readiness, data accuracy, and reporting workflows
• Own product development cycles from discovery through delivery, managing backlogs and cross-functional execution
• Identify and prioritize risks and opportunities related to evolving tax policy or international compliance requirements
• Ensure timely communication and change management as tax regulations shift
• Collaborate across teams to ensure compliance solutions are not only effective, but also support seller trust and operational efficiency
• Ability to challenge current thinking and bring others along to implement new ideas to improve business results
• Ability to facilitate meetings with diverse and sometimes conflicting points of view and the ability to influence and guide them to decisions and finality

Operations Excellence Analyst

Principal Product Manager, CX

Program Manager

Senior Manager, Strategy

Computer Vision Software Engineer

Customer Experience Representative

Senior Communications Manager

Senior Manager, Strategy

Sr. Product Manager, Tax Compliance