Account Manager

TCGplayer (an eBay company)

Account Manager focusing on Professional sellers at TCGplayer. Using data and strategy to drive growth and adoption of key tools and programs.

Posted 5/28/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $63,000 - $72,100 per yearWebsite

About the role

Key responsibilities & impact

Lead a portfolio of established sellers, using data, strategy, and partnership to help them reach their next stage of growth.
Drive adoption of key tools and programs, provide trusted guidance, and be the connective force that turns TCGplayer into every seller’s most reliable growth partner.
Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through.
Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International).
Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support.
Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions.
Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.

Requirements

What you’ll need

Proven experience managing customer relationships or portfolios in a growth-driven marketplace, SaaS, or eCommerce environment.
A track record of delivering measurable results across retention, adoption, and revenue growth.
Strong communication and consultative skills with the ability to build trust, influence decisions, and translate insights into action.
Comfort working with data, dashboards, and CRM tools to identify trends and prioritize impact.
Passion for process, with an ability to follow playbooks while contributing ideas to improve them.
Curiosity and initiative - a proactive problem solver who looks for ways to add value without waiting for direction.
Empathy and resilience - committed to helping sellers succeed even through challenges or change.

Benefits

Comp & perks

Target bonus
Restricted stock units (as applicable)
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits such as PTO and parental leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer relationship managementportfolio managementdata analysisSaaSeCommerceretention strategiesadoption strategiesrevenue growth strategiesconsultative sellingprocess improvement

Soft Skills

communicationtrust buildinginfluenceproblem solvingcuriosityinitiativeempathyresilienceproactive outreachcollaboration