Associate Customer Experience Representative

TCGplayer (an eBay company)

Associate Customer Experience Rep providing order support and customer inquiries resolution for TCGplayer, part of eBay. Focusing on order-related issues, product support, and customer experience excellence.

Posted 6/9/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $29,200 - $50,200 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Provide accurate and quality responses to all customer inquiries and requests via email
Go beyond for our customers to exceed their expectations and provide a first-class experience
Follow existing SOPs (Standard Operating Procedures) to accurately and efficiently resolve order issues and customer inquiries
Watch for and communicate emerging trends in customer needs and expectations to management and other internal teams
Educate and empower our customers on our policies, tools, and product lines
Using the customer voice to help drive change and site improvements through continuous feedback and escalations
Triage customer tickets within our team and cross-departmentally

Requirements

What you’ll need

A minimum of 1 year of customer service experience, preferably in a high-volume technology organization (SaaS/eCommerce preferred), gaming or hobby industry, or related field
Excellent computer skills and ability to learn complex systems, with a strong emphasis on word processing
Experience with a CRM like Zendesk or Salesforce
Strong problem-solving skills and the ability to work effectively in a team environment
Familiarity with the collectible gaming industry
Experience working with a high-performing customer experience team

Benefits

Comp & perks

full range of medical, financial, and/or other benefits
401(k) eligibility
various paid time off benefits, such as PTO and parental leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem-solvingword processingCRMZendeskSalesforce

Soft Skills

communicationteamworkcustomer empowermentadaptabilityattention to detail