Tapestry

Brand Ambassador

• Brand Ambassadors bring Tapestry’s iconic brands to life across our department stores by embodying our values, driving key business priorities, and delivering an exceptional customer experience
• Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards
• Proactively develop clienteling strategies and in-store event ideas, and supporting and co-hosting activations that drive engagement and sales
• Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities
• Attend brand events to deepen market knowledge and align with key business priorities
• Track and analyse store performance against targets and present actionable plans
• Regularly monitor trade results to ensure alignment with expectations
• Identify growth opportunities by observing in-store activity
• Execute visual merchandising directives and ensure new season collections are prominently displayed
• Manage product deliveries and replenishment and ensure back-of-house areas are clean, organised, and well-maintained

Brand Ambassador – FTC

Manager

• The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship.
• Embodies a strategic mindset to deliver operational efficiencies.
• Ensures Coach’s standards and competencies are top of mind.
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
• Builds trusting relationships with peers and team; acts as advocate for the Brand.
• Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance.

Assistant Store Manager

Sales

• Direct attention to brand commitment when servicing customers and driving results
• Uphold Coach’s Service and Selling Models
• Create personalized customer experiences
• Understand organizational objectives and make decisions that align with Company priorities
• Develop personal sales and clienteling strategies in partnership with management
• Build lasting and loyal relationships with customers
• Provide in-depth product knowledge, including features and benefits
• Maintain a tidy selling floor and adhere to retail policies and procedures
• Support Store Inventory Process and efficiently process customer transactions

Sales Associate II

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Productivity Management: holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
• Acts as brand ambassador in the market/mall to drive loyalty and business.
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking.
• Develop team to build long-term relationships with customers to drive business.
• Takes initiative; has a high level of ownership and accountability for results of self and others.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.

• Understands organizational objectives and makes decisions that align with Company priorities
• Responsible for upholding Coach’s Service and Selling Models
• Creates personal sales and clienteling strategies in partnership with the management team
• Drives business through sales strategies and clienteling
• Provides in-depth product knowledge, including features, benefits, and overall product value
• Maintains a clean and tidy selling floor at all times
• Efficiently processes customer transactions

Sales Associate III

Bilingual

• Serve as a trusted and knowledgeable advisor assisting customers in selecting products
• Greet guests warmly and display confidence about the products
• Use product knowledge to suggest and showcase merchandise
• Collaborate with guests to provide styling advice
• Guide guests to purchase decisions and facilitate check-out
• Perform operational tasks to ensure smooth business operations

Bilingual Temporary Associate

Human Resources

• Serve as the first point of contact for performance management and employee relations issues, providing guidance and ensuring fair and consistent application of policies.
• Oversee day-to-day HR operations including onboarding, job changes, relocations, promotions, and exits in partnership with HR Business Partners.
• Manage execution of cyclical HR programs (e.g., engagement surveys, year-end processes).
• Partner with Total Rewards to administer compensation programs, salary adjustments, and annual merit processes.
• Collaborate with Talent Acquisition to ensure timely and effective hiring for open positions.
• Provide guidance on job descriptions, salary ranges, and internal mobility.
• Provide guidance to employees on LOA and benefits programs and assist with escalated inquiries.
• Conduct investigations and recommend solutions for employee concerns in compliance with company policies and legal requirements.
• Partner with Employee Relations team for escalated issues.
• Support performance management processes, including goal setting, mid-year and year-end reviews, and development planning.
• Assist in succession planning and talent review processes.

Human Resources Manager

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Sensitive to customers’ needs and tailors approach by reading cues
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Flexes personal selling techniques to contribute to overall store financial results
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times
• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
• Replenishes inventory on sales floor as needed
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
• Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

• Serve as a functional lead for Workforce Software and other solutions across the Workforce Management portfolio.
• Partner with HR, Payroll, and Operations stakeholders to understand business needs and translate them into effective, scalable system solutions.
• Manage technical delivery through an Application Managed Services (AMS) and/or offshore technical teams, ensuring high-quality execution, effective governance, and alignment with global standards.
• Own system governance, and compliance across multiple geographies, ensuring adherence to labor laws and pay policies and supporting accurate pay outcomes.
• Oversee system performance and integration health with related platforms (e.g., Workday, Payroll, and scheduling tools) to ensure data integrity and operational stability.
• Support system testing, release management, and change enablement activities in collaboration with technical partners.
• Collaborate with regional and global HR Technology/IT partners to maintain alignment with governance standards, architecture, and roadmap priorities.
• Partner with vendors to manage service delivery, track issue resolution, and participate in roadmap discussions.
• Use data and analytics to evaluate performance, measure business impact, and drive continuous improvement of workforce management solutions.
• Partner with global and regional stakeholders to identify and deliver opportunities for process optimization, automation, and improved employee experience.

Manager, HR Technology – Solutions, Workday Workforce Management

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Creates positive impressions with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities
• Fosters an environment of teamwork, trust and collaboration with internal and external customers

Sales Associate – Part Time

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Sensitive to customers’ needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Remains solution-oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenishes inventory on sales floor as needed.

Graphics Designer

• Design illustrations, graphics and typography for novelty concepts and line plans, aligned with seasonal vision and brand DNA.
• Apply strong typography skills to develop compelling graphic and typographic layouts.
• Execute artwork across multiple product categories (e.g., handbags, accessories, apparel, gifts, home).
• Contribute creatively to seasonal ideation while independently owning assigned projects from concept through execution.
• Have deep understanding of the brand’s DNA and aesthetic, and how to translate it into successful product.
• Ensure assigned artwork is presentable for key meetings and mill-ready for submission by calendar targets.
• Create production-ready, mill and factory-ready artwork files and technical packages.
• Collaborate cross-functionally with merchandising, product development and production partners.

Apparel and Accessories Graphic Designer – Print Team

• Achieves individual sales goals and develops strong product knowledge
• Responsible for ensuring exemplary customer service and developing personal connections with guests
• Partners with Store Manager and Assistant Manager to elevate selling culture and initiate business driving events
• Communicates client feedback to Store Manager and Assistant Manager to improve client service and sales
• Performs and supervises store opening and closing procedures

Architect

• Oversee the Coach brands work in the North America region.
• Manage North America projects through the conceptual, design and technical process necessary to open stores on budget and on time.
• Partner with cross-functional teams in region to review stores for merchandising, operational, budget, loss prevention and other needs.
• Create accurate project schedules with construction team based on design drafting timelines, permits construction timelines from construction partners.
• Oversee team workload, balancing project priorities based on teams strengths and ability.
• Deep dive into budget and technical issues to solve any issues that arise during the projects lifetime.
• Update projects as needed to meet business needs and budget constraints.
• Review construction and millwork drawings for accurate information, materials and sizing.

Brand Ambassador – FTC

Assistant Store Manager

Sales Associate II

Assistant Store Manager

Sales Associate III

Bilingual Temporary Associate

Human Resources Manager

Sales Associate III

Sales Associate III

Manager, HR Technology – Solutions, Workday Workforce Management

Sales Associate – Part Time

Sales Associate II

Apparel and Accessories Graphic Designer – Print Team

Sales Associate III

Manager, NA Architecture