Tapestry

Brand Ambassador – FTC

Tapestry

full-time

Posted on:

Location Type: Office

Location: Nottingham • United Kingdom

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About the role

  • Brand Ambassadors bring Tapestry’s iconic brands to life across our department stores by embodying our values, driving key business priorities, and delivering an exceptional customer experience
  • Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards
  • Proactively develop clienteling strategies and in-store event ideas, and supporting and co-hosting activations that drive engagement and sales
  • Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities
  • Attend brand events to deepen market knowledge and align with key business priorities
  • Track and analyse store performance against targets and present actionable plans
  • Regularly monitor trade results to ensure alignment with expectations
  • Identify growth opportunities by observing in-store activity
  • Execute visual merchandising directives and ensure new season collections are prominently displayed
  • Manage product deliveries and replenishment and ensure back-of-house areas are clean, organised, and well-maintained

Requirements

  • Minimum of two years’ experience in a retail environment, with a proven track record of delivering results
  • Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays
  • Familiarity with department store operations, including customer service, merchandising, and sales strategies
  • Strong communication, organisational, and analytical skills
  • Knowledge of current industry trends and the ability to apply insights to enhance business outcomes
  • Self-motivated and proactive approach to business development
  • Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals
Benefits
  • 28 days holiday
  • Multi-brand discount up to 50% off Coach & Kate Spade New York
  • Health cash plan
  • Free 24/7 support for family building, fertility and menopause with Maven
  • Employee assistance program
  • Employer pension contribution
  • Gym and fitness product discount
  • 1 paid volunteering day per year and opportunities to volunteer with global projects
  • Learning & development and career progression opportunities
  • Equity, Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clienteling strategiesvisual merchandisingstore performance analysissales strategiescustomer service
Soft Skills
communicationorganizationalanalyticalself-motivatedcollaborativeproactive