Tapestry

Sales

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Flexes personal selling techniques to contribute to overall store financial results.
• Collaborates with internal and external customers to foster an environment of teamwork, trust, and collaboration.

Sales Associate III

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Follows up with customers consistently and genuinely to influence/close the sale
• Builds lasting and loyal relationships with customers

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance
• Drives business through sales strategies, clienteling, sourcing new customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Maintains a calm and professional demeanor at all times

Manager

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
• Develops team to build long-term relationships with customers to drive business.
• Works directly with the Store/District Manager to protect and drive the needs of the business.

Full-Time Assistant Store Manager

Product Manager

• Identify cross-functional digitalization opportunities by working closely with Marketing, E-commerce, BIMA, Retail, Finance, HR, and Legal teams to uncover pain points and innovation possibilities.
• Lead digital innovation projects powered by AI and emerging technologies to drive measurable business impact.
• Translate business challenges into digital product concepts — define clear problem statements, value propositions, and implementation roadmaps.
• Collaborate across teams to co-create and scale successful digital solutions through agile delivery or design thinking approaches.
• Manage product lifecycle from idea incubation, MVP testing, to full deployment and post-launch optimization.
• Engage external innovation ecosystem — startups, vendors, and technology partners — to source new ideas and co-develop pilots.
• Promote internal digital mindset through training, sharing sessions, and storytelling of successful cases.
• Monitor AI and digital trends and proactively recommend new capabilities for future business advantage.

Manager, Product Management

• Own and evolve the China MarTech product roadmap and backlog covering CRM, CDP, MA, consumer data integration, and tracking solutions aligned with local business and strategy.
• Collaborate cross-functionally with Marketing, E-commerce, Media and Retail to deliver seamless consumer engagement and measurement.
• Enable consumer acquisition and automation through data-driven consumer journeys and personalization powered by CRM/CDP insights.
• Lead local solution/product design and implementation, ensuring compatibility with China ecosystem (e.g., Alibaba, Douyin, Tencent, local data compliance).
• Track and measure MarTech ROI, providing insights and suggestions to drive marketing effectiveness.
• Lead consumer journey analysis and insight generation to understand consumer needs, identify growth opportunities and improve personalized engagement strategies.
• Explore new opportunities and innovative use cases while partnering with cross-functional teams with creative thinking.

Senior Manager, Product Management

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Demonstrates Coach’s Selling and Service expectations at all times
• Provides in-depth product knowledge, including features, benefits, and overall product value.
• Creates enthusiasm and positivity for a shared vision and mission

Sales Associate – Part Time

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships with customers
• Engages with customers to create positive impressions
• Provides in-depth product knowledge
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
• Attends to the unique and individual shopping needs of each customer
• Follows up with customers consistently and genuinely to influence/close the sale
• Builds lasting and loyal relationships with customers
• Fosters an environment of teamwork, trust, and collaboration with internal and external customers
• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with the management team
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining relationships with customers
• Provides in-depth product knowledge, including features and benefits
• Completes daily operational tasks including maintaining store, cash wrap, and visual merchandising to Coach standards consistently

Sales Associate II

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Sensitive to customers’ needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Remains solution oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenishes inventory on sales floor as needed.

Operations

• Partner with Store Manager to develop business driving initiatives
• Communicate and achieve store productivity targets
• Ensure all associates complete the sales training program
• Supervise the selling environment and provide consistent coaching on sales training process
• Achieve personal sales goals
• Educate team on sales plans and store stats
• Foster a team environment by creating a fun and competitive atmosphere
• Ensure brand and operating standards are met
• Perform and supervise store opening and closing procedures
• Adhere to Kate Spade loss prevention policies and operational procedures

Operations Supervisor

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Drives business through sales strategies and maintains ongoing productive relationships with customers.
• Provides in-depth product knowledge, including features, benefits, and current offerings.
• Maintains a clean and tidy selling floor at all times.

• Deliver sales results through employee development and mentorship.
• Develop sales strategies and initiatives, tracking store performance.
• Resolve customer issues in a timely manner.
• Recruit, interview, and onboard talent while managing daily operational tasks.
• Evaluate performance of team members and provide consistent feedback.

Assistant Store Manager

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations
• Drives business through sales strategies and clienteling
• Creates positive impressions with customers
• Provides in-depth product knowledge and communicates pricing and promotional strategy
• Attends to the unique and individual shopping needs of each customer

• Responsible for upholding Coach’s Service and Selling Models
• Create positive first impressions and build ongoing customer relationships
• Drive business through sales strategies and clienteling
• Maintain a clean and tidy selling floor
• Support Store Inventory Process