Tapestry

Sales

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results...
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities / • Follows up with customers consistently and genuinely to influence/close the sale
• Creates enthusiasm and positivity for a shared vision and mission
• Completes daily operational tasks including maintaining store (sales floor and backroom)

Sales Associate III

Affiliate Manager

• Manage the Affiliate channel and drive sales
• Support in executing Affiliate initiatives to improve ROAS and customer acquisition
• Monitor Affiliate performance and provide optimization recommendations
• Manage asset trafficking documents and creatives
• Provide performance reporting and communication with Affiliate publishers
• Support in financial accrual and invoicing
• Collaborate cross-functionally for promotional activities

Affiliate Associate

Project Manager

• Lead store construction projects for Tapestry’s brands Coach and Kate Spade New York across the EMEAI region
• Develop critical paths and project timelines using Microsoft Project
• Conduct feasibility studies and manage budgets throughout the project lifecycle, with a focus on delivering under target
• Lead tendering processes for general construction, complete bid analysis and make award recommendations
• Conclude budgetary closeouts within acceptable timeframes
• Oversee and collaborate with cross-functional Tapestry teams as well as brand Distributor partners in project management processes and budget planning
• Manage weekly calls with Tapestry Sales Teams and Distributor Partners to ensure effective communication flow and alignment on shared goals
• Ensure that changes in project plans are communicated to all relevant stakeholders
• Conduct quality reviews and checks to ensure project operations align with industry best practices, in partnership with our Distributors
• Create and issue SBO (Supplied by Owner) logs
• Develop and maintain historical construction cost data specific to the region
• Maintain design standards and project files
• Manage millwork deliveries in conjunction with Production partners
• Produce status reports for all projects, tracking all project stages from landlord feedback to design development, material orders, and vendor production and contractor progress
• Review construction fit-out drawings from contractors and vendors
• Support ad-hoc projects as required
• Travel to project locations as required

Project Manager – Store Construction, EMEAI

Analyst

• Manage the day-to-day administration of comprehensive health and welfare benefits programs in compliance with applicable laws
• Partner with third-party administrators and vendors to deliver seamless, employee-centered benefits
• Manage the day-to-day retirement plan administration in partnership with third party vendor
• Perform operational and compliance audits to ensure accuracy and data integrity
• Engage with cross functional partners to address and resolve vendor file discrepancies and drive enhancement
• Prepare monthly benefits cost reporting for budgeting and forecasting purposes
• Oversee end-to-end invoice management and processing for benefits vendors
• Collaborate with internal stakeholders on data requests surrounding benefits programs and initiatives
• Prepare and deliver benefits utilization reports in partnership with vendor contacts
• Create and maintain benefits process documentation
• Support end-to-end annual enrollment planning and execution activities
• Support special projects and change management initiatives related to benefits strategy and operations

Senior Analyst, Benefits

Manager

• Oversee 24/7 maintenance and facilities teams within Fulfillment Center
• Set goals for the maintenance team and oversee several facilities supervisors
• Manage and develop salaried and hourly direct and indirect reports through coaching and trainings
• Responsible for all equipment preventative maintenance, repairs, and uptime
• Establish and maintain FC maintenance capacity models for the center

Senior Manager, Maintenance – Facilities

Graphics Designer

• Work with the Senior Graphic Designer and Senior Director, Print to contribute fresh and highly creative ideas that are fashion driven
• Collaborate with talented designers and cross-functional partners in the business
• Contribute to the graphic direction for the season through inspiring and highly creative research and ideas
• Create new and on-brand graphics for all categories within Coach Retail, Runway and Outlet collections through original artwork or purchased files
• Clean and color separate the artwork and create repeats
• Ensure consistent alignment with design and brand vision
• Create digital and physical presentation boards for meetings and ensure work is kept up to date
• Work proactively according to development calendar to stay ahead of timelines

Apparel Graphic Designer, Print Design Team

Customer Support

• Leverage proficiency in retail to enhance client and service experience
• Develop a clientele and maximize sales through proactive outreach
• Educate team on sales plans and store stats
• Maintain store presentation standards
• Perform and supervise store opening and closing procedures

Customer Experience Supervisor

Operations

• Provide support to the Director of Supply Operations
• Execute responsibilities such as Finish goods buying and production management
• Lead the Supply Operations team to create production plans
• Ensure all milestones are met timely to avoid late delivery
• Manage finish goods buying and delivery information flow
• Provide volume & cost adjustments
• Analyze demand plan over 9 month range
• Act as the Supply operations liaison to bridge communication with cross functional partners
• Manage the information flow between Production and the Distribution channels

Manager, Supply Operations

Director

• Responsible for driving incremental, accretive profitable growth across the North America store fleet.
• Evaluate performance trends and identify opportunities to improve incremental contribution, customer conversion, and labor-driven selling efficacy.
• Develop ROI frameworks for store investments and operational initiatives.
• Lead cross-functional efforts to improve store layouts, workflow design, and labor deployment.
• Oversee workforce planning, scheduling, and payroll forecasting processes.

Director, Store Profitability, Performance & Workforce Management

• Provide sales support to customers
• Maintain product knowledge
• Assist with customer inquiries
• Collaborate with team members on sales strategies

Sales Support Associate III

• understand organizational objectives and make decisions that align with Company priorities
• take ownership and commit to delivering results
• create short- and long-term strategies to achieve personal metrics and performance goals
• build on-going customer relationships through a personalized experience
• drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• provide in-depth product knowledge, including features, benefits, current offerings, and overall product value
• follow up with customers consistently and genuinely to influence/close the sale

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities
• Builds lasting and loyal relationships with customers
• Maintains a clean and tidy selling floor at all times
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

Sales Associate II

• develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
• builds trusting relationships with peers and team; acts as an advocate for the Brand
• evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
• manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
• ensures all daily tasks are completed without negatively impacting service of Coach standards

Assistant Store Manager

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Maintains a clean and tidy selling floor at all times.

Ecommerce

• Responsible for Coach eCommerce growth in TikTok/Douyin Platform
• Manage Douyin’s digital e-commerce platforms
• Assist in preparing business reports and performance reviews
• Engage with third-party business partners

Sales Associate III

Affiliate Associate

Project Manager – Store Construction, EMEAI

Senior Analyst, Benefits

Senior Manager, Maintenance – Facilities

Apparel Graphic Designer, Print Design Team

Customer Experience Supervisor

Manager, Supply Operations

Director, Store Profitability, Performance & Workforce Management

Sales Support Associate III

Sales Associate III

Sales Associate II

Assistant Store Manager

Sales Associate III

eCommerce Commercial Manager