Tapestry

Sales

• Give our guests the warmest welcome
• Develop long-term relationships with guests
• Demonstrate ability to work as part of a team atmosphere
• Know and communicate the kate spade new york aesthetic
• Understand the product landscape across all merchandise categories

Sales Associate

Operations

• Monitor finished goods delivery into the distribution centers to ensure timely receipt
• Expedite shipments with service providers and partner with freight forwarder
• Manage information flow to Buyers/Allocations & Global Merchandising
• Track and ensure finish good deliveries are on schedule
• Review and address delivery challenges
• Execute ship mode changes to support Business channel floor set dates
• Determine Inventory allocation for distribution channels

Supply Operations Coordinator

• Understands and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, and maintaining productive customer relationships
• Provides in-depth product knowledge including features and benefits
• Follows up with customers consistently to influence/close sales
• Maintains a clean and tidy selling floor at all times
• Adheres to retail policies and procedures

Sales Associate III

• Responsible for upholding Coach’s Service and Selling Models
• Creating a positive first impression and building customer relationships
• Driving business through sales strategies and maintaining productive relationships with customers
• Maintaining a clean and tidy selling floor and adhering to retail policies

Manager

• Demonstrates a high level of business acumen; delivering sales results through employee development and mentorship
• Embodies a strategic mindset to deliver operational efficiencies
• Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• Holds the management team accountable for personal productivity and management contribution
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking
• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Evaluates performance of all team members and provides consistent and timely feedback

Assistant Store Manager

• Leverage proficiency in retail to achieve individual sales goals
• Develop strong product knowledge across all categories
• Ensure exemplary customer service by delivering the ultimate kate spade Experience
• Develop a personal connection with guests through effective use of the selling skills
• Partner with Store Manager and Assistant Manager to elevate selling culture
• Partner with Store Manager and Assistant Manager to initiate business driving events in store
• Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer
• Build strong relationships with clients as a brand ambassador of the company
• Adhere to all company policies and procedures with honesty and integrity
• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers and securing facility

PT Sales Associate

• Understands organizational objectives and makes decisions that align with company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Manages sales strategies, initiatives and growth across all categories.
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
• Sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team.
• Holds the management team accountable for floor supervisor productivity, personal productivity and management contribution.
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Coaches team on how to incorporate trends into their selling experience with customers.
• Influences customer’s purchase decision by balancing patience and assertiveness.
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking.
• Encourages team to build long-term relationships with customers to drive business.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Protects and drives the needs of the business at all times.
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing company tools.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.

Store Manager

• integral part of the store’s overall success and efficiency
• servicing customers and driving results
• leaving a positive, lasting impression

• Upholding Coach’s Service and Selling Models
• Creating positive customer relationships
• Driving sales through clienteling and customer engagement
• Maintaining store visual standards and sales floor organization

• Provide support to store's overall success and efficiency
• Leave lasting impressions on customers
• o• Handle transactions and support product flow from receipt to sale

Sales Support Associate III

• Assist customers with their purchases
• Maintain merchandise presentation
• Collaborate with team members to achieve sales goals
• Provide exceptional customer service

Sales Associate II

• Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership of personal sales and clienteling strategies in partnership with the management team.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Maintains a clean and tidy selling floor at all times.

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach's Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Sensitive to customers’ needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Remains solution-oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenishes inventory on sales floor as needed.
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.

• responsible for upholding Coach’s Service and Selling Models
• creating a positive first impression, building ongoing customer relationships through a personalized experience
• driving business through sales strategies and clienteling
• demonstrating Coach’s Selling and Service expectations at all times
• attending to the unique and individual shopping needs of each customer
• ensuring all daily tasks are completed without negatively impacting service or Coach standards
• completing daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising

• Responsible for upholding Coach’s Service and Selling Models
• Creates personal sales and clienteling strategies in partnership with the management team
• Takes ownership of personal survey results and creates plans to improve
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor