Tapestry

Sales Support Associate II

Tapestry

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $18 - $19 per hour

Job Level

JuniorMid-Level

About the role

  • Greet customers with a smile, interact naturally, and determine customer needs at the cash wrap.
  • Conduct email/name capture where permitted by law; operate POS accurately and suggest add-ons and gift cards.
  • Maintain cash wrap organization, cleanliness, and cash/POS media accuracy in compliance with Coach policy.
  • Receive shipment and transfers; scan cartons/transfers, verify store information, and communicate discrepancies to Store Management.
  • Process shipments/transfers according to Coach standards; organize and clean stockroom and offsite/remote warehouse as applicable.
  • Shift and organize product in stockroom; manage stock levels and product ownership on the sales floor; prepare cycle counts.
  • Participate in store physical inventory counts and maintain Company Loss Prevention standards.
  • Analyze sales floor to assess replenishment needs; replenish assigned zone and execute visual merchandising.
  • Support sales floor activities, communicate product information to customers, and partner with sales team or Store Management when needed.
  • Uphold housekeeping standards and represent the Coach brand appropriately.

Requirements

  • 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
  • Possesses current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems and basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
  • Ability to utilize walkie talkie and understand and read price and product release sheets.
  • Ability to execute at a fast pace and communicate effectively with customers and team.
  • Physical ability to climb, bend, and kneel; frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
  • Ability to meet Coach scheduling & availability expectations, including flexible schedule, nights, weekends, holidays, and high retail traffic days.
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