Medical Call Center Officer
SSC HR Solutions
Job Level
JuniorMid-Level
About the role
- Assist the Store Manager in supervising day-to-day store operations and team performance.
- Provide on-floor coaching and guidance to Cozey Ambassadors to ensure excellent customer experience and drive sales objectives.
- Support scheduling, shift coverage, and team check-ins.
- Ensure team members complete product knowledge training prior to product launches.
- Engage customers, provide product recommendations, assist with orders, and process transactions.
- Support Shopify and POS operations, ensuring smooth checkout experiences.
- Help track and communicate sales KPIs.
- Guide Cozey Ambassadors in clienteling: gathering customer data, emails and generating 5-star reviews.
- Support Store Manager in finding agile ways to meet sales KPIs and motivate the team.
- Ensure daily opening and closing procedures are followed in the Store Manager’s absence.
- Maintain a clean, organized, and visually appealing store environment.
- Monitor product displays and assist in merchandising flips with new arrivals.
- Manage order holds and follow-ups on draft orders.
- Coordinate backstock returns to the warehouse and maintain supply inventory.
Requirements
- 2–4 years of retail experience, with at least 1 year in a leadership or supervisory role.
- Bilingual (English and French) preferred.
- Passionate about delivering exceptional customer service and driving sales.
- Strong interpersonal and communication skills.
- Able to coach, motivate, and work collaboratively with a team.
- Adaptable, organized, and solution-oriented in a fast-paced environment.
- Willing to work evenings, weekends, and holidays.
- Comfortable with physical aspects of the role (standing, walking, light lifting).
- Experience with Shopify and Shopify POS is an asset.
