Manager, Workforce Management – Capacity Planning
Sun Life
Erlang
Renewal Manager
Magnet Forensics
full-time
Posted on:
Location Type: Hybrid
Location: Waterloo • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$68,600 - CA$127,400 per year
Job Level
JuniorMid-Level
About the role
- The Renewal Manager is accountable for customer retention through the renewal process.
- The position is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal.
- You will work with Sales and Customer Success to maximize revenue retention.
- You will be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics, channel partners, and end users to close renewal available opportunities.
- Completing the renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
- Achieve / exceed quarterly renewal targets.
- Drive on-time or early renewals.
- Analyze customer renewal data and current renewal agreements to determine retention strategy, identify up-sell and cross-sell opportunities, and identify “at-risk” renewal clients early in the cycle.
Requirements
- 2-3 years of relevant job experience in a similar role or related function (such as Inside Sales, Sales Operations, Services Renewals), B2B sales or account management focused on customer renewals within technology or software industry.
- Working knowledge of renewals, renewal programs, nurture programs, loyalty programs and strategies that support revenue growth from existing customers.
- Strong numbers skills
- Ability to multitask in a fast-paced environment is required.
- Organized, process oriented, and close attention to detail is required.
- Team Player that enjoys sharing credit for collaborative efforts
- Salesforce or other CRM experience preferred.
Benefits
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer retentionrenewal lifecycle managementforecastingquotingagreement negotiationsorder creationdata analysisup-sell opportunitiescross-sell opportunitiesB2B sales
Soft skills
strong numbers skillsmultitaskingorganizational skillsattention to detailteam playercollaboration