Sales Support Associate II
Tapestry
Job Level
JuniorMid-Level
About the role
- Greet customers at the cash wrap, operate POS accurately, conduct email/name capture, suggest add-ons and sell gift cards, and maintain cash wrap organization and cleanliness.
- Receive shipments and transfers, scan cartons/transfers, verify store information, process shipments/transfers per Coach standards, and notify Store Management of new product and discrepancies.
- Organize and clean stockroom daily, manage stock levels/back-of-house and sales floor, and shift/organize product in response to sell-through.
- Replenish sales floor and assigned zones, execute visual merchandising needs, support sales floor activities, and communicate product features, prices, and stock availability to customers.
- Prepare and conduct regular cycle counts and participate in store physical inventory counts as directed.
- Create lasting impressions by providing friendly, efficient customer service and representing the Coach brand; uphold loss prevention and housekeeping standards.
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- High school diploma or equivalent; college degree preferred.
- Knowledge of cash register systems and basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
- Ability to utilize walkie talkie and understand/read price and product release sheets.
- Experience with cash handling and maintaining POS media accurately and in compliance with company policy.
- Ability to execute at a fast pace and communicate effectively with customers and team.
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.
- Ability to meet Coach Scheduling & Availability Expectations, including nights, weekends, and holidays.
- Maintain Company Loss Prevention standards.
