Manager

• Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintain product expertise by staying current on products, engaging in training, and seeking additional resources.
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture and addressing customer concerns.
• Develop and implement merchandising, marketing, and customer engagement strategies to exceed sales and financial goals.
• Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
• Deliver culinary classes and customer experiences to drive engagement and sales; meet KPIs such as class sign-ups and retail sales.
• Oversee daily store operations, ensuring compliance with company policies and procedures.
• Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
• Ensure store safety and cleanliness and address maintenance needs promptly.
• Maintain accuracy and integrity of associates’ records including time and attendance and food safety certifications.
• Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.
• Model and ensure Sur La Table policies and SOPs are communicated, maintained, and consistently followed.
• Operate computer, POS systems, merchandise scanners and other systems to accomplish work.

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