Assistant Store Manager
CSC Generation
General Manager
CSC Generation
full-time
Posted on:
Origin: • 🇺🇸 United States • Virginia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
- Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
- Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Maintain product expertise by staying current on products, engaging in training, and seeking additional resources.
- Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture and addressing customer concerns.
- Develop and implement merchandising, marketing, and customer engagement strategies to exceed sales and financial goals.
- Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
- Deliver culinary classes and customer experiences to drive engagement and sales; meet KPIs such as class sign-ups and retail sales.
- Oversee daily store operations, ensuring compliance with company policies and procedures.
- Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
- Ensure store safety and cleanliness and address maintenance needs promptly.
- Maintain accuracy and integrity of associates’ records including time and attendance and food safety certifications.
- Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.
- Model and ensure Sur La Table policies and SOPs are communicated, maintained, and consistently followed.
- Operate computer, POS systems, merchandise scanners and other systems to accomplish work.
Requirements
- Must be 21 years of age or older at the time of employment.
- 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
- Current Food Manager Certification, or ability to acquire certification as needed
- Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
- Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 5 hours at a time.
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Regular and predictable attendance.
