Assistant Store Manager
Cozey
District Manager
Staples Promotional Products
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver profitable growth of sales and services within the district by executing company initiatives and exceeding customer expectations.
- Lead and develop a high performing team of General Managers, Assistant Managers and Associates across multiple stores.
- Drive a customer-centric, omni-channel shopping experience and ensure high level of customer satisfaction.
- Create district-wide culture of customer centricity, people excellence, and first-time execution of initiatives.
- Use workforce analytics to develop succession planning and talent strategies; interview and onboard level 5 and above candidates.
- Coach GMs on sales, service, profit categories, merchandising, scheduling, payroll management, loss prevention, and safety.
- Continuously review KPIs and analyze district/store opportunities to optimize business plan results and P&L performance.
- Spend ~70% of time in the field visiting stores; document visit notes and promote shared learning across stores.
- Supervise operational aspects of new store openings, closures and remodels; ensure construction schedules and budgets are met.
- Ensure compliance with federal and state laws (wage/hour, FLSA), OSHA requirements; engage in performance management and corrective actions.
- Act as change agent to guide store teams through organizational and operational changes without sacrificing sales, service, or operational quality.
- Demonstrate community outreach and awareness of competitor practices to inform opportunities.
Requirements
- Bachelor’s degree in business or a related field is preferred, or equivalent years of related experience.
- A minimum of 6 - 10 years progressively responsible management and multi-unit experience in a high-volume retail environment.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Exceptional organization and time management skills.
- Ability to drive sales in a customer service focused environment.
- Proven track record of increasing sales and store profitability; ability to analyze P&L and financial reports.
- Demonstrated commitment to identify, address, and resolve critical gaps in current and future store talent pool needs; strong ability to train and coach.
- Strong skills in management strategy, staffing performance management, associate relations, and associate development.
- Ability to support and implement various People programs and initiatives to achieve business objectives.
- Leadership and partnership to inspire associate engagement and customer loyalty with local communities.
- High level of administrative competence with ability to meet deadlines.
- Good working knowledge of technology, PC skills and knowledge of retail related software and hardware systems.
