Department Operations Manager – Customer Operations
Capital One
Airport Shuttle Operations Manager
Reimagined Parking
full-time
Posted on:
Location: South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $60,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversee daily shuttle operations at Charleston International Airport, ensuring timely and safe transportation across designated routes and schedules.
- Ensure an exceptional and seamless customer experience for every parker.
- Recruit, train, develop, and mentor a high-performing team of 25–30 employees, including shuttle drivers and support staff.
- Analyze financial data for assigned parking locations to manage location profit and loss, budgeting, pricing, and resource allocation.
- Maintain excellent client relationships, address inquiries, and proactively resolve concerns.
- Implement cost-control measures to maximize profitability.
- Manage 24/7 operations coverage, shift scheduling, and operational excellence across all hours.
- Lead driver supervision to ensure adherence to company policies, customer service standards, and regulatory requirements.
- Respond to and resolve operational incidents, including vehicle breakdowns, delays, and customer complaints, with urgency and professionalism.
Requirements
- Minimum of 3–5 years of supervisory or management experience in transportation, parking, or related operations.
- Strong focus on customer service and client satisfaction.
- Client relationship management skills.
- Airport or transit operations experience strongly preferred.
- Excellent leadership, communication, and problem-solving skills.
- Strong knowledge of DOT, OSHA, and airport safety regulations.
- Ability to manage multiple priorities in a dynamic, high-volume environment.
- Proficiency in Microsoft Office Suite and scheduling/dispatch software.
- Valid driver’s license with a clean driving record; CDL with passenger endorsement preferred.
- Must successfully pass pre-employment drug screen, DOT physical, MVR check, and background check.
- Frequently operate small office equipment such as a computer, tablet, copier/printer, and telephone.
- Occasionally lift and move items up to 25 pounds.
- Ability to stand, walk, and sit for extended periods.
- Work performed indoors and outdoors with exposure to varying weather conditions.
- May be required to work evenings, weekends, and holidays and support a 24/7 operation, including emergency response as needed.
