Operations

• Oversee daily shuttle operations at Charleston International Airport, ensuring timely and safe transportation across designated routes and schedules.
• Ensure an exceptional and seamless customer experience for every parker.
• Recruit, train, develop, and mentor a high-performing team of 25–30 employees, including shuttle drivers and support staff.
• Analyze financial data for assigned parking locations to manage location profit and loss, budgeting, pricing, and resource allocation.
• Maintain excellent client relationships, address inquiries, and proactively resolve concerns.
• Implement cost-control measures to maximize profitability.
• Manage 24/7 operations coverage, shift scheduling, and operational excellence across all hours.
• Lead driver supervision to ensure adherence to company policies, customer service standards, and regulatory requirements.
• Respond to and resolve operational incidents, including vehicle breakdowns, delays, and customer complaints, with urgency and professionalism.

Airport Shuttle Operations Manager

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