Market Manager
Guesty
Inside Sales - Outbound, Inbound and Retention
Cable ONE
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama
Visit company websiteSalary
💰 $55,000 per year
Job Level
Junior
About the role
- Retention: Proactively handle disconnection requests, address customer concerns, and offer solutions to retain customers and meet revenue goals.
- Upsell or cross-sell relevant services during save calls to increase customer lifetime value and achieve incremental revenue targets.
- Accurately enter and update work orders, save entries, and billing adjustments while ensuring all customer notes and account changes are recorded correctly.
- Complete all required training modules, stay updated on product changes, and deliver empathetic and professional service to build trust and loyalty.
- Outbound: Drive sales to meet or exceed monthly targets through effective outbound calling, closing techniques, and making an average of 100 outbound dials per day to generate interest and qualify leads.
- Maintain high accuracy on work orders, properly document all sales, and track customer interactions to ensure satisfaction and operational efficiency.
- Complete all required training on time to stay updated with product knowledge, sales techniques, and compliance protocols.
- Engage customers professionally to understand their needs, recommend the right products or services, and follow all company sales processes and guidelines.
- Inbound: Provide excellent customer service by answering calls, identifying customer needs, and recommending tailored solutions for internet, phone, and video services.
- Present pricing, packages, and promotional offers clearly, use closing techniques to drive sales, and upsell additional services.
- Maintain a deep understanding of products and accurately enter customer orders while meeting sales goals and adhering to compliance standards.
- Navigate multiple systems efficiently to ensure high call quality and customer satisfaction.
Requirements
- A proactive approach - sometimes customers require encouragement to commit. This might mean you problem solve and find solutions to our business customers.
- Previous outbound or inbound telemarketing experience in a call center is preferred.
- We are looking for outgoing individuals! Be able to direct conversations and close sales.
- We value your experience in addition to education.
- We are looking for three to six months of related experience and/or training.
- We would prefer candidates with an Associate's degree or higher.
