Talkiatry

Recruitment

• Oversee full life cycle recruiting process for our Strategic Partnerships team, from outreach to offer, attracting talent who will help us grow and expand access to care.
• Get creative with sourcing, finding and engaging people who connect with our mission and want to be part of something meaningful.
• Collaborate with hiring teams, understanding their goals, challenges, and the kind of talent that helps their teams thrive.
• Stay close to the business and build a deep understanding of how our Partnerships team operates; how they develop new relationships, support existing ones, and ultimately help more patients access mental health care.
• Leverage hiring data and feedback to spot trends, remove friction, and refine how we attract and engage top talent.

GTM Recruiter – Contract to Perm

Business Analyst

• You’ll own projects that range from producing growth and performance analyses that guide strategic and product decisions, to designing and evaluating experiments, to building predictive models, and to improving patient engagement and clinical efficiency.
• You’ll be expected to communicate insights proactively, frame results in business terms, and work closely with your core cross-functional teammates (Product, Engineering, and Design) as well as stakeholders across Operations, Clinical, and Finance.
• Identify growth opportunities for the Product teams by analyzing data and understanding patient behaviors.
• Help Product teams maximize impact by working with PMs and engineers to understand costs and constraints while looking at underlying data and making reasonable assumptions to size opportunities.

Senior Product Insights Analyst

Account Manager

• Build and strengthen relationships with physicians, practice administrators, clinical leaders, and referral teams
• Prospect and convert new medical practices into ongoing referral partners
• Manage and grow a book of existing accounts, increasing referral volume and provider satisfaction
• Execute strategic territory plans to hit and exceed referral growth and provider retention targets
• Lead in-office visits, practice presentations, lunch-and-learns, and community outreach
• Establish workflows, troubleshoot barriers, and ensure smooth referral processes
• Maintain accurate and timely account activity in CRM (HubSpot)
• Represent Talkiatry at industry events, community partnerships, and relevant health system functions

Manager, Provider Partnerships

Senior Manager, Provider Partnerships

Strategy

• Identify, evaluate, and prioritize new services, technologies, and market opportunities for Talkiatry to pursue
• Develop business cases and forecasting models for new initiatives, defining success metrics and tracking performance
• Structure, launch, and manage 0-to-1 pilots that validate strategic opportunities and inform scaling decisions
• Drive go-to-market execution, translating strategy into actionable plans and ensuring initiatives deliver measurable results
• Partner cross-functionally, pivoting between executive alignment and operational execution to bring new capabilities to market.
• Define success metrics, monitor performance, and drive iteration across early-stage initiatives.
• Evaluate program performance and ROI to determine where to optimize, expand, or pivot
• Build frameworks, tools, and playbooks to help drive growth at scale for the Mindshare program
• Align stakeholders around strategic direction, tradeoffs, and resource needs
• Distill insights into clear recommendations for executive leadership and influence decision-making
• Roll up your sleeves to solve operational bottlenecks, impact our highest leverage opportunities, and make real world impact

Director, Strategic Initiatives

Operations

• Partner with Strategic Operations and field leadership to shape and monitor go-to-market strategy
• Act as a strategic partner to leadership by bringing structure, insight, and clarity to decision-making
• Translate performance trends into actionable plans that focus field teams on high impact efforts
• Analyze referral and territory data to identify patterns, risks and growth opportunities
• Design and refine playbooks to drive consistency, efficiency and repeatability in field execution
• Prepare materials and support QBRs with executives at partnered organizations
• Build scalable systems for reporting feedback, and accountability
• Develop dashboards, reports, and summaries that track growth, performance, and forecasts
• Support account segmentation, territory planning, and prioritization to optimize market coverage
• Collaborate cross-functionally with Data, Partnerships, Marketing, Clinical and Product teams to improve tools and operating processes
• Partner with the field team to test new approaches and build rapid feedback loops from the market

Senior Manager, Growth Strategy – Operations

• Supervise Credentialing Specialists’ execution of daily credentialing tasks, ensuring workflows and file progression align with defined SLAs and onboarding timelines.
• Serve as a subject matter expert on credentialing workflows, helping ensure accuracy, consistency, and adherence to SOPs across the team.
• Act as the first point of triage for provider delays, documentation gaps, or platform blockers, escalating issues to the Credentialing Manager with relevant context and proposed resolution paths.
• Monitor the PSV inbox and Booking Calendar daily to ensure accurate scheduling and appropriate specialist coverage; troubleshoot provider mis bookings and act as backup when needed.
• Maintain accurate records in internal trackers and credentialing platforms, including applying start date changes, updating license information, and triggering appropriate workflows for new start dates, and recredentialing events.
• Execute the Certificate of Insurance (COI) process for new providers, additional licenses, and terminations, including internal coordination and documentation.
• Process credentialing and recredentialing files as needed, particularly during volume spikes or to cover for out-of-office specialists.
• Track provider onboarding progress daily using internal trackers and dashboards, and flag risks, blockers, or process deviations to Credentialing leadership in a timely and structured manner.
• Conduct quality review of all credentialing files to ensure alignment with documentation standards, audit readiness, and committee requirements.
• Identify recurring workflow or documentation issues and escalate process gaps, training needs, or performance concerns to the Credentialing Manager.
• Maintain and update operational SOPs, reference materials, and training content in collaboration with department leadership.
• Provide day-to-day guidance and workflow support to Credentialing Specialists, helping troubleshoot execution issues and reinforcing adherence to SOPs and documentation standards.
• Deliver workflow-based training and refreshers to Credentialing Specialists and support onboarding of new team members.
• Execute monthly compliance monitoring activities, including NPDB re-enrollments, exclusion list checks (e.g., OIG, SAM), and certification audits.
• Assist with preparing for quarterly delegated payor audits by compiling required documentation, reviewing credentialing packets to submit, and helping ensure audit readiness.
• Collaborate with cross-functional partners (e.g., Compliance, HR, ClinOps, Payer Relations, Clinical) to collect and validate credentialing materials as needed by payors.
• Track and maintain organized documentation logs for audit submissions, committee approvals, and supporting materials.
• Assist in submitting audit materials and updating rosters and other audit-related reporting.

Credentialing Operations Lead

Director

• Own the end-to-end clinician experience - from onboarding to tenured - ensuring every clinician feels equipped, connected, and inspired to deliver exceptional care.
• Design programs that make Talkiatry the most clinician-centered organization in mental health.
• Lead change management across functions - bringing together Regulatory, Licensing, Operations, and Product to make transformation stick.
• Rebuild the new hire activation process to deliver smooth, on-time starts, rapid ramp-up, and lasting engagement.
• Map and reimagine workflows across the clinician lifecycle, identifying friction points and transforming them through automation, AI, and smart process design.
• Build data visibility into every touchpoint, using dashboards and intelligent systems to predict risks, measure ramp success, and ensure operational reliability.
• Partner cross-functionally with Product, Regulatory, Licensing, and Clinical Leadership to scale support systems with consistency and excellence.
• Manage and mentor a dynamic support team that operates with empathy, efficiency, and dedication to excellence.
• Create a culture where curiosity, experimentation, and accountability thrive.

Director of Clinician Enablement

Financial Planning and Analysis

• Support decision making for senior leadership teams by synthesizing complex models and highlighting key drivers and assumptions.
• Evolve and own the company’s financial models, including P&L forecasts, unit economics, contribution margin, and scenario analysis.
• Establish and manage financial and operational KPIs and an effective oversight process to enable rapid business decision-making while mitigating risk.
• Partner with the CFO and CEO on board materials, performance reporting, and operational storytelling.
• Manage a best-in-class strategic finance team to drive collaboration, strategy, and operational rigor throughout the organization.

Director, Strategic Finance

Growth Marketing

Director of Clinician Growth and Support

Product Manager

• Own the end-to-end product strategy and roadmap for all consumer-facing products, including our Patient Portal, mobile app, and pre-care journey ("Start to Visit").
• Lead and grow a team of product managers (initially two) and a dedicated data scientist, while collaborating closely with design, engineering, marketing, operations, and clinical partners.
• Drive the successful launch and iterative improvement of our Patient Portal, identifying features that create meaningful patient and business outcomes.
• Improve conversion through the "Start to Visit" funnel, from initial website visit through to completion of a second appointment.
• Leverage experimentation and data (A/B testing, cohort analysis, etc.) to identify high-ROI opportunities, measure outcomes, and guide decision-making.
• Prioritize ruthlessly, focusing on the most impactful problems and delivering results in a fast-paced, remote-first environment.
• Champion exceptional consumer experience, bringing a product design sensibility that results in intuitive, delightful, and effective user interfaces.

Director of Product Management – Consumer Products

Marketing

• Partner with the CMO and senior leadership to define the happy path, lifecycle marketing vision and measurable impact on patient experience and retention.
• Develop and own the end-to-end patient lifecycle marketing strategy across acquisition, onboarding, engagement, retention, and reactivation.
• Build a best-in-class lifecycle organization, attracting, mentoring and developing a team of strategists, operators and production.
• Provide thoughtful analysis and identify blockers, milestones, and indicators that lead a patient to the happy path.
• Champion a culture of high velocity testing, measurement, and learning, using data to inform strategy and guide investment decisions.
• Lead and drive impactful campaigns and automation to influence Activation, Retention, and Adherence KPIs
• Can define ‘best-in-class’ Lifecycle and take the organization there
• Oversee the design, execution, and optimization of multi-channel lifecycle campaigns across email, SMS, push, and in-app messaging.
• Drive segmentation and compliant personalization strategies that leverage behavioral, clinical, and engagement data to only send performant and necessary messaging.
• Collaborate with Martech and Data Engineering to deepen lifecycle automation and trigger logic, ensuring timely and contextual patient communication.
• Define the KPIs and success metrics for lifecycle marketing programs, including conversion, activation, engagement, retention, reactivation, and LTV.
• Partner with Analytics and Data Science to operationalize predictive modeling, control group definition, cohort analysis, and attribution.
• Implement measurement and impact analysis. Provide regular performance reviews and insights to executive leadership.
• Influence Talkiatry’s marketing automation stack (Iterable, Twilio, Mailgun, Hubspot), ensuring strong governance, deliverability, and innovation in personalization.
• Partner with Marketing Ops and IT on system integrations that enhance targeting, experimentation, and real-time communication capabilities.
• Ensure all programs meet HIPAA compliance and patient data privacy standards.

Head of Lifecycle & Retention Marketing

• Lead Demand Generation for Referrals: Build and execute integrated marketing programs that generate partnerships leads and drive referral volume across channels—including email, paid media, SEO, webinars, events, and nurture campaigns.
• Develop and Scale Content Marketing: Own the partner-facing content strategy—from thought leadership and case studies to campaigns and field enablement materials. Use content to educate, engage, and convert referral partners.
• Partner with Cross-Functional Teams: Collaborate with partnerships, account management, marketing, and creative teams to ensure consistent messaging and seamless execution across every partner touchpoint.
• Optimize Performance: Track and analyze KPIs such as referral engagement, account penetration, and marketing-sourced referrals. Use insights to refine messaging, content, and GTM strategy.
• Enable Partner Success: Create scalable marketing tools, onboarding resources, and communications that empower partnerships and account management teams to drive growth.
• Evaluate and Manage External Agencies and Vendors: Scale Talkiatry’s in-house capabilities with external expertise to increase GTM velocity. You’ll source, assess, and manage 3rd-party partners to scale content and demand generation capabilities.

Director of Partner Marketing

Manager

• Develop and lead the EHR enablement strategy that aligns with Clinical Operations goals across clinical quality, financial performance, and operational scalability.
• Translate business needs into executable plans, balancing speed with precision and long-term sustainability.
• Act as the primary connector between clinicians, product, engineering, and operations to ensure alignment, adoption, and impact.
• Own the end-to-end design, testing, and rollout of optimized Clinical Operations workflows that elevate care quality and reduce administrative friction.
• Partner with Product, Engineering, Informatics, and Learning & Development to ensure usability, adoption, and long-term sustainability.
• Define requirements and success metrics that guide the organization through a seamless EHR transformation.
• Synthesize operational, clinical, and financial data to identify opportunities that improve throughput, documentation quality, and provider efficiency.
• Develop dashboards and performance frameworks that create transparency and enable proactive decision-making.
• Translate insights into strategic recommendations that drive measurable business and clinical outcomes.
• Partner with Quality, Clinical, and Operations to reimagine in-visit and post-visit workflows to optimize for both patient quality and financial metrics.
• Introduce automation and scalable solutions that improve accuracy, efficiency, and clinician satisfaction.
• Lead change management efforts that ensure adoption, engagement, and long-term cultural impact.

Senior Manager, Operational Programs – Visit Optimization

Product Marketing

• Own the marketing strategy for Talkiatry’s referrals business: Define the roadmap, target segments, and success metrics for all marketing initiatives for the growth channel.
• Develop Partner and Market Positioning: Lead insight-driven messaging and positioning efforts that differentiate Talkiatry to health systems and referring clinicians.
• Lead Go-to-Market Execution: Develop and execute multi-channel marketing plans that support new partnership rollouts, product launches, and campaigns aimed at driving referral volume and partner engagement.
• Partner with Cross-Functional Teams: Collaborate with partnerships, account management, marketing, and creative teams on GTM playbooks to scale new partner onboarding.
• Optimize Performance: Track and analyze KPIs such as product adoption, patient visit conversion rate, and referral funnel metrics.
• Enable Partner Success: Create scalable marketing tools, onboarding resources, and communications that empower partnerships and account management teams to drive growth.
• Evaluate and manage external agencies and vendors: Scale Talkiatry’s in-house capabilities with external expertise to increase GTM velocity. You’ll source, assess, and manage 3rd-party partners to help conduct foundational research.

Director of Product Marketing

Full-stack Engineer

• Lead the design, development, and rollout of key product features and large-scale initiatives that directly impact patient growth and conversion.
• Write clear technical specifications, define architecture, and identify risks before project kickoffs.
• Champion engineering best practices—including code reviews, documentation, testing, and post-mortems to improve team efficiency and code quality.
• Collaborate cross-functionally with product managers, designers, and analysts to translate growth goals into actionable, measurable features.
• Contribute across the stack: from building intuitive frontend experiences in React/TypeScript to designing robust backend services and APIs.
• Drive simplicity and scalability in system design to support rapid growth while maintaining reliability.
• Mentor teammates and, as needed, take on tech lead responsibilities for high-impact initiatives.

Senior Software Engineer

• Collect, compile, and analyze data related to the entire revenue cycle, including eligibility, charge capture, billing, coding, and collections.
• Develop and maintain comprehensive reports to track key performance indicators (KPIs) such as days in accounts receivable (A/R), denial rates, and clean claim rates.
• Present data-driven insights and recommendations to senior management to improve revenue cycle processes and financial performance.
• Compile month end close data in collaboration with finance to ensure accurate financial results.
• Identify inefficiencies and bottlenecks in the revenue cycle process.
• Collaborate with department heads and stakeholders to implement process improvements and ensure alignment with organizational goals.
• Analyze denial trends and work with the billing and coding teams to identify root causes and reduce denials.
• Develop and track strategies to minimize denials and improve overall revenue capture.
• Assist in the evaluation and optimization of revenue cycle-related software and systems (e.g., EHR, billing systems) to further automate RCM functions.
• Collaborate with Finance & Data Analytics to ensure data integrity and system functionality.
• Participate in projects related to revenue cycle improvement, system upgrades, and process improvement.

Revenue Cycle Management Analyst

Performance Marketing

• Own and grow Talkiatry’s affiliate program, including:
• - Outbound prospecting to attract high-quality partners
• - Direct management and optimization of existing partnerships
• - Performance reporting and optimization
• - Exploring direct influencer relationships
• Lead Paid landing page strategy and testing:
• - Develop and propose new landing page concepts in collaboration with paid channel leads
• - Prioritize and manage the testing roadmap with the goal of improving conversion rates across paid channels
• - Develop requirements docs for resources building out the pages
• Support the expansion and performance of Paid Social (Meta, TikTok, Snap) by:
• - Refine direct-response creative strategy by driving creative ideation, owning the testing roadmap, liaising with creative partners (agency, TikTok One), and analyzing creative performance
• - Partnering with the head of Paid Social on campaign execution, optimizations, and reporting

Growth Marketing Manager – Affiliate & Paid Media

Data Scientist

• Proactive Insights & Storytelling
• Identify growth opportunities for the Product teams by analyzing data and understanding patient behaviors.
• Help Product teams maximize impact, by working with PMs and engineers to understand costs and constraints, while looking at underlying data and making reasonable assumptions to size opportunities.
• Identify risks by exploring data and monitoring trends to understand the impact of emerging issues before they become problems.
• Frame analyses and estimates in terms of “so what” for the practice to ensure findings don’t just inform, but influence the team.
• Develop regular deliverables that turn historical data into forward looking guidance for product and operational teams.
• Anticipate questions our teams should be asking and bring forward insights before they’re requested.
• Modeling & Prediction
• Build, evaluate, and productionalize models to forecast outcomes such as patient retention, no shows, demand patterns, and more.
• Balance technical sophistication with pragmatic application, recognizing when simpler analyses can achieve the same business impact.
• Experimentation & Measurement
• Partner with Product and Operations teams to design experiments, define success metrics, and implement robust statistical evaluation frameworks.
• Ensure appropriate statistical power, so results are both valid and actionable.
• Analyze experiment results and establish clear post experiment communication, ensuring learnings (positive or negative) are codified and inform future product or operational decisions.
• Applied Analytics
• Lead analyses on patient growth, clinician utilization, marketplace dynamics and more to surface actionable insights to leadership.
• Translate adhoc analyses into repeatable frameworks and scalable reporting so insights don’t stay one-off, but become institutional knowledge.
• Collaboration
• Collaborate with Data Engineering and BI teams to define requirements and highlight gaps, so that data pipelines reliably support advanced analytics and modeling.
• Act as a thought partner to Operations, Clinical, and Finance leaders, not just answering questions, but shaping the questions we should be asking.

Senior Product Data Scientist

• You’ll own projects that range from producing growth and performance analyses that guide strategic and product decisions, to designing and evaluating experiments, to building predictive models, and to improving patient engagement and clinical efficiency.
• You’ll be expected to communicate insights proactively, frame results in business terms, and work closely with your core cross-functional teammates (Product, Engineering and Design) as well as stakeholders across Operations, Clinical, and Finance.

Senior Data Scientist

Therapist

• Provide the best, high-quality psychotherapy and coordinated care for your patients.
• Collaborate with our dynamic team of Providers including psychiatrists and nurse practitioners to diagnose, manage and treat our patients, employing a wide variety of interventions and modalities.
• Work independently and collaborate with a team of behavioral health providers and support staff.
• Utilize our custom technology, including an integrated EMR, to support providers with patient messaging, track patient progress, and gain insights into outcomes

Human Resources

• Own Tier 1 HR-support tickets, respond to employee inquiries related to payroll, benefits, and programs, and escalate complex issues as needed.
• Maintain internal employee resources and documentation based on recurring inquiry themes (Knowledgebase and FAQ creation).
• Partner with HRBPs on lifecycle changes and offboarding logistics including severance agreements administration, performance documentation.
• Act as a bridge between Center of Excellence expertise and business-facing HR to ensure consistent, scalable solutions
• Assist with compliance-related tasks including training administration, documentation, audits, and ad hoc projects to ensure consistent recordkeeping and regulatory alignment.
• Assist with HR reports creation and distribution
• Assist with Open Enrollment and other benefits-related activities
• Identify opportunities to automate workflows and optimize manual processes across HR Operations and partner with peers to drive efficiencies in all we do.
• Support HR systems data maintenance and integrations

GTM Recruiter – Contract to Perm

Senior Product Insights Analyst

Manager, Provider Partnerships

Senior Manager, Provider Partnerships

Director, Strategic Initiatives

Senior Manager, Growth Strategy – Operations

Credentialing Operations Lead

Director of Clinician Enablement

Director, Strategic Finance

Director of Clinician Growth and Support

Director of Product Management – Consumer Products

Head of Lifecycle & Retention Marketing

Director of Partner Marketing

Senior Manager, Operational Programs – Visit Optimization

Director of Product Marketing

Senior Software Engineer

Revenue Cycle Management Analyst

Growth Marketing Manager – Affiliate & Paid Media

Senior Product Data Scientist

Senior Data Scientist

Therapist

HR Generalist

Therapist