Talkiatry

Account Manager

• Build and strengthen relationships with physicians, practice administrators, clinical leaders, and referral teams
• Prospect and convert new medical practices into ongoing referral partners
• Manage and grow a book of existing accounts, increasing referral volume and provider satisfaction
• Execute strategic territory plans to hit and exceed referral growth and provider retention targets
• Lead in-office visits, practice presentations, lunch-and-learns, and community outreach
• Establish workflows, troubleshoot barriers, and ensure smooth referral processes
• Maintain accurate and timely account activity in CRM (HubSpot)
• Represent Talkiatry at industry events, community partnerships, and relevant health system functions

Manager, Provider Partnerships

Marketing

• Own and optimize the marketing technology stack, including tools like Webflow, Mixpanel, Iterable, Freshpaint, Osano, Tag Manager, Twilio, Mailgun, HubSpot, Snowflake, ThoughtSpot, and ServiceNow.
• Ensure system uptime, integration, and data flow between platforms to maintain a seamless marketing ecosystem.
• Oversee the performance and operations of the company website, ensuring high-quality user experiences through Webflow and other CMS platforms.
• Evolve our current capabilities around web measurement, testing, and compliant tracking.
• Overhaul and enhance our Lifecycle CRM tech stack. Resolve tech debt, implementation/re-implementation, and unify disparate systems.
• Partner with Growth Marketing to integrate and enable external advertising vendors.
• Maintain data accuracy, governance, and compliance across marketing systems to ensure patient information is protected and all practices align with HIPAA regulations.
• Develop and enforce policies for regulated data handling and implement marketing data workflows that align with Talkiatry’s commitment to privacy and compliance.
• Own the implementation, documentation and maintenance of web privacy tools (Osano).
• Develop detailed budgets, project timelines, and resource allocations, and ensure timely delivery within project constraints and regulatory requirements.
• Partner with marketing teams to support lifecycle campaigns, patient acquisition efforts, and clinical recruiting initiatives.
• Represent Marketing and serve as the primary point of contact with the Technology organization. You will own requirements gathering, inform technical specifications/implementation, and collaboratively groom martech priorities with Tech.
• Stay abreast to the latest development in the marketing technology space and ensure our systems are AI-ready for a fast transition to emerging technologies.

Vice President, Marketing Technology

Business Intelligence Developer

• Lead and mentor a team of 5 BI professionals, fostering a culture of ownership, strategic thinking, and continuous improvement.
• Build, evolve, and maintain our analytics engineering standards and products including our data model repository and self-service analytics infrastructure to maximize usability and data trust.
• Ensure BI systems follow engineering best practices, including SDLC, version control, CI/CD, and production readiness, and serve as an escalation point for data correctness or reliability issues.
• Partner cross-functionally with Engineering, Product, Operations, Marketing, and Finance to understand business needs and deliver scalable BI solutions.
• Drive adoption of data tools and insights by championing user enablement and intuitive data experiences.
• Provide hands-on guidance and technical oversight for complex analytical challenges, ensuring data product accuracy, efficiency, and performance.
• Translate complex data and technical concepts into clear, actionable narratives to inform leadership decision-making.
• Guide your team in prioritizing and sizing analytical work for speed and impact, ensuring rigorous scoping of all BI initiatives.
• Promote data governance and best practices to ensure data quality, compliance, and integrity across all outputs.

Business Intelligence Engineer – Manager

Financial Planning and Analysis

• Help establish and scale Talkiatry’s FP&A operating cadence, including annual planning, rolling forecasts, and monthly performance reviews.
• Own and continuously improve forecasting and performance reporting, including variance analysis, insights, and executive-ready reporting.
• Partner with functional leaders to align resources, hiring, and investments with strategic priorities.
• Build driver-based planning models across key functions (Operations, Clinical, Commercial, Product/Tech, G&A) to improve predictability and decision quality.
• Improve FP&A processes, tools, and reporting to increase speed, accuracy, and confidence in the numbers as the company grows.
• Lead and mentor a high-performing team (and/or help shape future team structure), setting standards for analytical rigor, business partnership, and operational excellence.

Director, FP&A

Performance Marketing

• Plan, launch, and optimize direct response paid social campaigns across channels like Meta, TikTok, and Reddit with a focus on performance and continuous improvement
• Analyze campaign and creative performance to identify trends, insights, and optimization opportunities, and apply learnings to future tests
• Execute and support a structured creative testing framework, partnering with the broader team to iterate on messaging, formats, and audiences
• Collaborate with the Growth Marketing team to help inform paid social strategy, including recommendations around optimization, scaling, and channel mix based on results
• Monitor and manage budgets across channels, reallocating spend based on performance to maximize ROI
• Work closely with Creative to develop, test, and refine data-informed ad concepts that resonate with our target audience
• Support and help grow our creator partnership and whitelisting efforts, including direct creator partnerships and working with platforms like Billo, Insense or Vidovo
• Partner with internal creative teams and external agencies to increase creative velocity and ensure performance learnings are reflected in new assets

Growth Marketing Manager, Paid Social

Medical Director

• PARTNER WITH CLINICAL LEADERS IN A DYAD LEADERSHIP – implement policies, programs, and procedures to achieve objectives across quality, growth, efficiency, and experience.
• CLINICAL CHANGE MANAGEMENT – ensure consistency of service delivery by rolling out new processes and/or enhance adoption of new technology features.
• BUSINESS UNIT P&L OWNERSHIP – sustain current performance with existing data tools and process playbook, while stretching towards higher targets as we innovate as a company.
• IMPROVE CLINICAL OPERATIONS – Use a structured, data-driven approach to solve old problems in new ways (e.g. patient matching & scheduling, late cancel and no show policies, care plan adherence, clinical documentation flows, etc).
• COLLABROATE WITH CENTRAL OPERATIONS – Work closely with Analytics & Insights and Program Management to scale regional solutions for practice-wide adoption.
• SUPPORT COMMERCIALIZATION – Partner with Strategic Operations and Marketing to engage referral partners and specialty patient populations.
• SUPPORT ORGANIZATIONAL CULTURE – Leading by example, fostering a culture of empathy, service, collaboration, accountability, and inclusion.

Director of Clinical Operations – Psychiatry

Director

• Develop and execute Talkiatry’s IT roadmap aligned with organizational goals, emphasizing operational excellence, automation, and security.
• Oversee enterprise IT systems, endpoint management, identity and access management, and collaboration tools. Ensure reliable and secure operation across all business systems and devices.
• Manage Talkiatry’s portfolio of SaaS applications, ensuring seamless integration with Entra ID (Azure AD) for identity and access management.
• Partner with the Information Security team to maintain compliance with HIPAA, SOC 2, and other regulatory frameworks. Implement and monitor IT controls and secure operational processes.
• Manage IT vendor relationships, contracts, renewals, and procurement processes. Optimize licensing, spend, and performance across all managed systems.
• Lead, mentor, and develop a growing and highly distributed (6+ employee) IT team, fostering a culture of accountability, innovation, and service excellence in a remote-first environment.
• Work closely with HR, Operations, and other departments to ensure technology supports organizational needs and employee success. Partner effectively on initiatives such as onboarding/offboarding, system integrations, and workplace enablement.
• Leverage ServiceNow to enhance IT service delivery through structured incident, request, and change management processes. Drive efficiency and measurable service improvements.

Director of Information Technology

Operations

• Own the end-to-end workflow for releasing medical records and related documentation.
• Establish clear service standards and ensure consistent execution and achievement of KPIs.
• Create lightweight reporting on volume, cycle time, and quality for ROI and assigned practice ops workflows.
• Design the ROI operating model, ensuring consistent standards, controls, and patient experience across channels.
• Supervise and coach team members supporting records release and request fulfillment.
• Ensure releases align with HIPAA, 42 CFR Part 2, state privacy laws, and Talkiatry policies.
• Proactively identify risks and escalate concerns appropriately.
• Serve as the primary liaison for patients requesting access to their records.
• Maintain meticulous logs of requests, authorizations, disclosures, and correspondence.
• Evaluate workflows for efficiency, quality, and patient experience, proposing and implementing improvements.

Information Release and Practice Operations Manager

• Build and maintain clean, scalable data models and pipelines to support marketing analytics and reporting using tools like Snowflake, DBT, and Databricks
• Collaborate closely with Marketing stakeholders to understand business goals and translate them into data requirements and insightful data products
• Develop and maintain user-friendly BI solutions to monitor marketing performance, campaign effectiveness, and key KPIs
• Build data models that match our robust data governance, data quality, and documentation
• Lead the development of self-service analytics tools that empower Marketing team members to independently explore data
• Drive the implementation of best practices in data modeling, performance optimization, and reporting workflows

Manager, Provider Partnerships

Manager, Provider Partnerships

Manager, Provider Partnerships

Manager, Provider Partnerships

Vice President, Marketing Technology

Business Intelligence Engineer – Manager

Manager, Provider Partnerships

Director, FP&A

Manager, Provider Partnerships

Manager, Provider Partnerships

Growth Marketing Manager, Paid Social

Director of Clinical Operations – Psychiatry

Director of Information Technology

Information Release and Practice Operations Manager

Senior Business Intelligence Engineer