TAG - The Aspen Group

Project Manager

• Plan, coordinate and oversee the rollout of new programs or operational processes within field operations.
• Create business cases, return on investments and executive level presentations.
• Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment.
• Partner with key departments – including Operations, IT, Learning & Development, Communications, Marketing, Talent Acquisition, Human Resources, Scheduling Center and Product teams – to ensure smooth implementation and stakeholder alignment.
• Execute communication and training strategies that drive adoption, engagement and long-term sustainability.
• Identify opportunities for efficiency, standardization and continuous improvement across field operations.
• Track performance metrics, feedback from field teams; prepare regular updates for leadership.
• Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges.
• Balance stakeholder needs, create road maps, divisional calendars and align teams to drive business priorities and strategies.
• Act with integrity and adhere to core values consistently.

Project Manager, Field Operations

Platform Engineer

• Set technical direction for the platform: drive architecture decisions, write ADRs, evaluate trade-offs, and bring the team along.
• Design, build, and operate platform services on GCP, covering compute (GKE, Cloud Run, Compute Engine), networking, IAM, secrets, observability, and CI/CD integrations.
• Author and maintain Terraform modules and a clean state strategy across multiple GCP projects and environments.
• Import, refactor, and clean up legacy infrastructure when needed.
• Build and operate GKE clusters: workload identity, networking, ingress (nginx), autoscaling, upgrades, policy, and cost controls.
• Stand up serverless and PaaS patterns for application teams (Cloud Run, Cloud Functions, Pub/Sub, Workflows) with sensible defaults baked in.
• Partner with our AI / Software Engineers to operationalize agents and models: Vertex AI Agent Engine deployments, model endpoints, eval and observability pipelines, prompt/secret management, and CI/CD for AI artifacts.
• Implement secure-by-default CI/CD with GitLab using Workload Identity Federation: no long-lived keys, least-privilege service accounts, reproducible deploys.
• Contribute to Azure and AWS work as needed: networking, identity, storage, and helping align patterns across clouds.
• Improve developer experience: golden paths, paved roads, internal docs, and templates that make the right thing the easy thing.
• Mentor other engineers on the team through code review, pairing, design feedback, and knowledge-sharing.
• Raise the technical bar across CloudOps.
• Lead incident response and post-incident reviews for systems you own and help mature how the team operates on call.

Senior Platform Engineer

Cloud Engineer

• Build and optimize email, SMS, and MMS campaigns using Journey Builder, Email Studio, Automation Studio, and Content Builder
• Develop dynamic content, personalization, and conditional logic using AMPScript and SSJS
• Design, maintain, and optimize data extensions, contact models, and automations within Salesforce Marketing Cloud
• Develop landing pages and microsites using CloudPages
• Build and maintain integrations between Salesforce Marketing Cloud and external systems using REST and SOAP APIs, OAuth, JSON, and XML
• Partner cross-functionally with program managers, stakeholders, and developers to align on technical requirements and successful execution
• Work across a multi-cloud Salesforce environment including Sales Cloud, Health Cloud, Data Cloud, Datorama, Evergage, and Attentive
• Support reporting and automation frameworks across business stakeholders utilizing platforms such as Power BI, Tableau, Google Cloud, and Datorama
• Provide production support, including troubleshooting, root cause analysis, and deployment of enhancements and fixes
• Identify opportunities to improve scalability, automation efficiency, and overall platform performance
• Contribute within an Agile development environment and support technical best practices across the team

Salesforce Marketing Cloud Developer

Engineer

• Build automation and orchestration scripts using PowerShell and Graph API
• Design and implement Autopilot workflows for zero-touch provisioning and lifecycle automation.
• Architect and maintain Intune configurations, compliance policies, and application delivery pipelines.
• Lead initiatives for co-management with MECM and integration with JAMF for macOS.
• Support large scale hardware and software rollout projects
• Own maintenance of optimized operating system images for all hardware types within our environment
• Develop and maintain thorough documentation, including architecture diagrams and SOPs.
• Collaborate with Security and Infrastructure to enforce device hardening and endpoint compliance.
• Own and troubleshoot escalations involving Intune, Autopilot, and hybrid join scenarios.
• Mentor junior engineers in documentation, automation, and enterprise-scale thinking.
• Proactively identify gaps, propose enhancements, and drive technical improvements.
• Participate in change control, incident, and problem management processes.

Senior Endpoint Engineer

Brand Manager

• Develop and execute a comprehensive learning strategy across Field Leadership, Operations, Scheduling Center, and multi-brand teams.
• Partner with senior leaders across Aspen Dental and TAG brands to identify capability gaps and define development priorities.
• Ensure alignment and integration of learning strategies across brands while allowing for customization based on unique business needs.
• Drive a culture of continuous learning and development across field, operations, scheduling center and TAG multiple brand environments.
• Lead and develop a team of L&D professionals, fostering high performance, collaboration, and growth.
• Act as a visible champion for talent development across Aspen Dental and other brands.
• Design and deliver a portfolio of learning solutions—including formal programs, digital learning, coaching, and experiential development.
• Oversee role-based development strategies for field leaders and operations teams.
• Ensure learning solutions are scalable, consistent, and aligned with broader enterprise initiatives.
• Evaluate existing programs and content for effectiveness, scalability, and alignment with business needs.
• Leverage data and analytics to measure impact, identify trends, and continuously improve learning solutions.
• Provide insights and recommendations to senior leaders to inform talent and business strategies.
• Serve as a trusted advisor to senior leaders across Field Operations, Scheduling Center, HR, and brand leadership teams.
• Partner cross-functionally to solve business challenges and contribute L&D expertise to enterprise initiatives.
• Ensure learning programs are effectively integrated across clinical and non-clinical teams where appropriate.

Director, Learning and Development – Operations, Scheduling Center, Multi-Brand Development

Account Executive

• Develop strategic marketing and sales planning with top executives; set objectives and methods to reach them.
• Close new business by developing and negotiating contracts and integrating contract requirements with business operations.
• Work with other department heads and staff to coordinate account setup and implement service delivery.
• Develop proposals in response to requests for proposals (RFPs) Deliver sales presentations and participate in meetings with clients and external vendors or advisors.
• Maintain accurate records of all sales and prospecting activities, including sales calls, appointments, closed sales, and follow-up activity within assigned territory using a CRM (Customer Relationship Management) tool
• Identify sales targets and leads, develop a sales funnel with expected outcomes of closing the leads and secure the targeted business opportunities.
• Develop and execute individual account sales plans to secure new customer prospects daily.
• Meet minimum monthly revenue goals established by Senior Management.
• Solicit appropriate approvals on Pricing/Margin targets across multiple disciplines.
• Work with Leadership Team and include in necessary periodic meetings with Key Account decision makers and personnel.
• Develop new account implementation strategies across multiple disciplines as needed.
• Coordinate the “set-up” of an organization’s service offering (Service Package) and ensure customer on-boarding and implementation is a smooth business transition.
• Maintain current knowledge of industry partners, payors, adjuster teams, case management groups, provider networks (Primary Care, Specialist, PT), etc.
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training.

Regional Account Executive

Recruitment

• Develop and implement a comprehensive talent acquisition strategy to identify and hire providers at all stages of their careers
• Build, structure, and lead a high-performing recruiting team, providing direction across full-cycle recruitment strategy, staffing best practices, systems, and technology
• Design an efficient organizational structure for Talent Acquisition and develop A+ recruiting talent
• Enhance Lovet’s visibility and reputation in key recruiting markets, positioning us as the employer of choice ahead of the competition
• Serve as a strategic advisor to leadership, partnering to drive talent attraction, networking, and diversity & inclusion initiatives
• Develop, implement, and report on metrics to assess the effectiveness of programs, initiatives, and team performance in support of enterprise goals
• Identify, implement, and monitor staffing best practices to improve efficiency and quality while reducing cost and time-to-fill
• Oversee the use of assessment tools within the hiring process
• Collaborate with the broader TAG community to leverage Centers of Excellence and peer expertise
• Partner with business leaders to design and execute staffing plans that optimize the mix of internal and external hiring
• Build relationships with external thought leaders in the Talent Acquisition space
• Lead and innovate graduate hiring strategy, positioning Lovet as the #1 destination for veterinary students
• Evaluate and improve current processes, policies, and procedures to drive continuous improvement
• Develop and deliver training programs for hiring managers, recruiters, and candidates to improve hiring effectiveness and reduce turnover
• Serve as a brand ambassador at in-person and virtual events
• Cultivate and nurture strong talent pipelines to support long-term hiring success
• Scale the Talent Acquisition function to support hyper-growth phases
• Leverage modern recruiting marketing methodologies to engage talent in their native environments and drive top-of-funnel activity

Director, Talent Acquisition

Director

• Creates annual business category strategic execution plans based on overall company annual strategic direction
• Engages and enrolls field leadership through communication, education and continuous follow up
• Develops and executes on division growth plans (quarterly and annually) to support business category opportunities and forecast expectations
• Analyzes division customer trends and plans and executes on activities to achieve sales goals
• Partners with owners, office staff, and division leaders to achieve desired results
• Informs business category strategic direction and marketing plans by providing feedback on product effectiveness, opportunities, and patient needs and reactions
• Communicates any business category product issues, loss or potential loss of key patients, or competitive sales strategies that negatively or positively affect division growth plans
• Studies and stays informed on business category products, technologies, clinical studies, competitive activity, and other general information of interest to Aspen or our patients
• Applies this knowledge to strategies and tactics to generate business line growth
• Regularly educates owners, office staff, and division leaders on business category products, innovation, and sales opportunities to drive full engagement to achieve desired results
• Monitors business category performance, rewards high performing teams and creates improvement plans for teams with opportunity
• Executes on centrally planned division contests and incentives
• Continuously fosters relationships with business category suppliers, remaining up-to-date on product features, benefits, and opportunities
• Advises owners on business category opportunities and applications related to patient treatment plans
• Identifies growth drivers and consults office staff on how to identify and capitalize on opportunities
• Coaches and develops field leadership and office staff to improve performance and capability, partners with Regional Managers to resolve performance issues, provides positive feedback, coaches Regional Managers to take corrective action when needed