TAG - The Aspen Group

Human Resources

• Serve as primary point of contact for Team Members on Payroll, Leave of Absence (LOA), Benefits, and HR Ops.
• Respond to incoming calls and tickets and provide Tier 1 support for common issues such as paycheck inquiries, benefits enrollment questions, and LOA status updates.
• Use Workday and other HR systems to verify and update Team Member information, ensuring accuracy and completeness.
• Diagnose Team Member issues by asking targeted discovery questions and gathering essential details.
• Identify opportunities to resolve problems at Tier 1 and escalate complex cases to Tier 2 teams when appropriate.
• Create, update, and manage tickets in ServiceNow with full context and documentation.
• Follow up on escalated tickets, keep Team Members informed, and ensure timely resolution.
• Investigate missing or incomplete information in Workday to ensure swift escalation.
• Close tickets with appropriate resolution details and confirm Team Member satisfaction.
• Collaborate with Tier 2 teams (Payroll, LOA, Benefits, HR Ops) to gather additional information and facilitate resolutions.
• Identify common themes in inquiries and suggest process improvements.
• Stay current on company policies, procedures, and HR systems to provide accurate information.

HR Support Advisor

Operations

• Support Division President in leading strategic, financial, and operational performance of a +25-location, +300-employee, +$200M division
• Share full P&L accountability and drive sustainable top-line growth, profitability, and compliance
• Collaborate with doctors and regional leadership to maximize sales revenue and improve clinical outcomes
• Develop and execute divisional growth strategies, price optimization, and product portfolio optimization
• Establish sales objectives, monitor KPIs (revenue vs. plan, contact rate, closure rate, gross profit %), and manage sales budgets
• Implement targeted marketing and patient acquisition strategies and leverage CRM/analytics to improve conversion
• Oversee day-to-day operations across centers, implement technology and standardized workflows
• Support budgeting, forecasting, cost-control measures, and revenue cycle management
• Partner with clinical leaders to promote innovation, evidence-based practices, and clinical training
• Build and lead sales specialists, General Managers and Regional Directors; drive culture, engagement, and retention
• Ensure regulatory compliance (HIPAA, OSHA) and manage risk mitigation
• Represent the organization in industry forums and strengthen vendor and referral partner relationships

HR Support Advisor

Vice President, Field Operations and Sales