TAG - The Aspen Group

Communications

• Serve as the architect and steward of TAG’s enterprise-wide communications strategy, ensuring consistency and clarity across brands, audiences, and channels.
• Translate commercial, brand, and business strategy into clear, human communication that leaders, team members, clinicians, and partners can understand and act on.
• Partner closely with the Chief Commercial & Brand Officer to align communications with go-to-market strategy, brand positioning, and growth priorities.
• Act as a senior advisor to the CEO and executive team on enterprise messaging, narrative framing, and high-stakes communications.
• Oversee internal communications for a 20,000+ person workforce spanning multiple brands, care settings, and geographies.
• Support a modern internal communications ecosystem that delivers the right message, through the right channels, at the right moments.
• Create shared context during periods of change - operating model shifts, growth initiatives, transformation programs - so teams understand the “why,” not just the “what.”
• Elevate leadership communication at all levels and strengthen frontline connection to TAG’s mission, values, and commercial priorities.
• Oversee enterprise external communications, including corporate messaging, executive positioning, media strategy, and thought leadership.
• Shape and protect TAG’s reputation across earned, owned, and shared channels, in close partnership with Brand, Marketing, and PR leadership.
• Ensure internal and external narratives are tightly aligned, reinforcing credibility, trust, and brand integrity.
• Serve as the seniormost communications counselor during crises, issues, and reputational risk moments.
• Anticipate emerging risks and guide leaders through high-stakes decisions with sound judgment and calm execution.
• Lead change communications efforts with a deep understanding of how change impacts adoption, engagement, and trust.
• Act as official company spokesperson where required.
• Own enterprise social care and real-time engagement strategy, treating digital channels as an extension of the patient and employee experience.
• Leverage social listening and employee feedback to inform broader communications strategy, operational insights, and brand decision-making.
• Ensure the organization shows up with empathy, accountability, and consistency in public and internal conversations.
• Lead and develop a high-performing communications organization (~20 professionals) spanning internal communications, corporate communications, crisis/issues, reputation management, and social care.
• Build modern communications capabilities that scale with a growing, multi-brand portfolio.
• Foster a culture of strategic thinking, accountability, and excellence under pressure.
• Navigate complex, matrixed stakeholder environments to build alignment and drive outcomes.

Senior Vice President, Communications

Graphics Designer

• Responsible for the design, development and production of marketing & campaign materials including web, email/CRM, social, display, national and regional advertising, and other collateral elements
• Work closely with internal departments and key vendors in developing design standards for the company
• Collaborate with internal creative team to concept and develop marketing campaigns and style guides/design systems
• Execute proof corrections within the time frame dictated by the schedule
• Responsible for the selection and editing of photographic assets and photo retouching
• Create infographics and other engaging content to help explain our processes and advance our nurture streams

Senior Graphic & Digital Designer

Analyst

• Monitor and analyze business operations in real-time, making adjustments and recommendations to improve service levels and staffing
• Identify issues and opportunities that require immediate attention
• Work closely with operations teams and other stakeholders to ensure effective and efficient service levels
• Continuously monitor real-time contact center metrics
• Set up and manage real-time alerts for deviations from established performance thresholds
• Allocate resources such as agents and queues dynamically
• Monitor and track agent adherence to schedules
• Collaborate closely with contact center supervisors and leaders
• Maintain detailed records of real-time actions taken
• Participate in ongoing process improvement initiatives
• Field Service Request handling, including PTO
• Successfully produces weekly Schedules, maintaining these queues within requested Service Level Goals
• Analyze historical and current data to make short-term adjustments to forecasting models
• Act as an agent support specialist for operational requests
• Troubleshoot basic software failures

Real Time Analyst – Short Term Capacity Planner

Manager

• Lead R&D initiatives centered on material performance, process development, and manufacturing innovation.
• Evaluate new materials, equipment, and manufacturing technologies with an eye toward scalability, reliability, and real-world performance.
• Work closely with Manufacturing, Design, Procurement, and Clinical partners to move concepts from early evaluation into implementation.
• Design and execute material testing, validation activities, and process trials using sound scientific and engineering methods.
• Collaborate directly with external vendors, suppliers, and technology partners to assess materials, hardware, and platforms.
• Provide technical insight into material behavior, failure modes, and process limitations to support informed design and manufacturing decisions.
• Develop clear technical documentation, test protocols, and reports, including summaries tailored for leadership and business stakeholders.
• Support continuous improvement efforts related to material utilization, manufacturability, and cost optimization.
• Manage multiple R&D projects at once, balancing priorities based on business impact and readiness.
• Stay current on advances in materials science, additive manufacturing, and regulated manufacturing technologies.

Manager, Research, Development and Innovation

• Partner with the Director of Patient Experience to develop and execute performance strategies that drive sales growth, KPI attainment, and continuous improvement across a 90+ person team.
• Translate organizational goals into measurable performance targets and actionable execution plans for sales and service teams.
• Oversee performance components of the outbound strategy including call prioritization models, lead management workflows, agent productivity measures, and KPI tracking.
• Support team leaders in implementing structured coaching, scorecards, performance routines, and development plans.
• Deliver insights and recommendations rooted in data to enhance agent performance, operational efficiency, and patient scheduling outcomes.

CCT Manager – Performance

Inside Sales

• Utilize and role-model consultative sales process to convert leads to bookings
• Achieve assigned sales targets and overcome objections
• Delight potential guests with exceptional service experience
• Foster and nurture positive relationships with potential guests
• Conduct regular lead management activities and achieve targeted lead-to-consult conversion ratio
• Maintain elevated level of industry knowledge and department processes
• Showcase and role-model best-in-class guest service, decision quality, collaboration, and adaptability
• Drive results and achieve goals in lead conversion, promotional campaigns, and events

Inside Sales Specialist

• Prepare teams prior to Specialist start date.
• Coordinate Specialty Onboarding with key departments and team members: Specialist, PSC & Field. Deliver and receipt of equipment, instruments, meds, and supplies in Workday.
• Acclimate Specialist to offices and our business Travel with them their first week.
• Transitioning them to their designated Specialist Field Manager.
• Work with Specialist’s Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role.
• While in the markets train Directors, RM and OM on scheduling and support of their Specialist.
• Work with the Doctors on Specialty utilization and value Specialty brings.
• Coach Directors, Regional Managers, OM, and Doctors: Commit and build Specialty schedules Review and maintaining schedules Overall provider efficiency

Speciality Support Manager

Human Resources

• Serve as a proactive People/HR strategic partner to field operational leaders
• Align human capital strategies with business needs
• Attract, develop and retain a high performing team
• Act as a liaison between the field and subject matter leaders
• Collaborate with executives and business leaders for optimal outcomes
• Identify trends and implement key action plans utilizing reporting and people/HR data
• Counsel leadership on performance management
• Collaborate with Home Office subject matter leaders in key talent initiatives and programs
• Utilize employee relations and metrics to identify barriers and drive recommendations
• Lead workforce planning in partnership with Talent Acquisition and Talent Development
• Function as a compensation consultant and coach leaders in compensation decision making
• Provide day-to-day HR support including policy interpretation and exit interviews
• Implement centralized HR tools and processes to meet business needs