Solutions Engineer, Deel IT
Deel
Cloud
Job Level
Senior
Tech Stack
CloudSDLC
About the role
- Post-sales account owner: drive post sales activities and ensure customer success measured by adoption, renewal and expansion
- Work with customers to understand objectives and provide analytics on Tabnine adoption
- Understand objections and craft plans to unblock adoption and exceed customer expectations
- Build trust with customer stakeholders and develop a “trusted advisor” status
- Frequent customer engagement to ensure adoption and expansion of current contract
- Collaborate with account executives to manage the renewal process, QBRs, Roadmap review and drive new features
- Develop and deliver usage analytics showing observability into adoption, model quality, ROI, and overall user experience
- Collaborate with Support to resolve technical issues in the field
- Collaborate with Field Engineering and Sales Engineering to manage and oversee the product installation process and validate environment readiness
- Lead customer enablement and onboarding developers onto the Tabnine platform
- Serve as a feedback loop to Sales and Engineering for feature requests and product/model quality
- Identify and report potential churn risk and develop a “get to green” plan
Requirements
- 3+ years of Customer Success Management experience with both infrastructure (on-prem) and the major cloud providers
- Experience working with SaaS offerings
- A deep knowledge of the software development lifecycle
- Current or previous developer experience
- Ability to analyze, build, and present adoption and usage metrics
- Experience working with global customers driving renewals and expansions in large organizations / Global 2000
- Effective communicator, experienced influence with strong interpersonal skills
- Motivated, driven and results oriented
- Hustle, Heart, Humility (startup cultural expectations)
- Excellent customer facing skills, team collaboration and problem-solving ability, and adaptability to changing environments
- Nice to have: Analytic tool experience (Looker and Mixpanel)
