GitLab

Customer Success Engineer, Onboarding

GitLab

full-time

Posted on:

Origin:  • 🇪🇺 Anywhere in Europe

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Job Level

Mid-LevelSenior

Tech Stack

SDLC

About the role

  • Engage with newly onboarded customers through Zoom calls and emails in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
  • Provide technical, architectural, and best practice guidance
  • Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
  • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
  • Focus on solution-based programs that are customized to fit an individual customer’s needs
  • Develop and collaborate on customer workshops, demos, and other enablement
  • Maintain specialty competency in one or more technologies related to GitLab’s market focus through training, certification, and creation of working examples for reuse
  • Continuously improve professional skills with a focus on personal mastery and team learning
  • Contribute to docs, YouTube channel, and other enablement programs such as the Digital Journey
  • Reports to the Senior Manager, Customer Onboarding

Requirements

  • Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning)
  • Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
  • Technical experience in development or systems engineering
  • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Demonstrated ability to become a trusted technical advisor to customer and business leaders
  • Exceptional verbal, presentation, and written communication skills
  • Excellent time management and ability to work with several different teams at any given time