Customer Success Engineer, Onboarding
GitLab
full-time
Posted on:
Location: 🇪🇺 Anywhere in Europe
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Engage with newly onboarded customers through Zoom calls and emails in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
- Provide technical, architectural, and best practice guidance
- Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
- Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
- Focus on solution-based programs that are customized to fit an individual customer’s needs
- Develop and collaborate on customer workshops, demos, and other enablement
- Maintain specialty competency in one or more technologies related to GitLab’s market focus through training, certification, and creation of working examples for reuse
- Continuously improve professional skills with a focus on personal mastery and team learning
- Contribute to docs, YouTube channel, and other enablement programs such as the Digital Journey
- Reports to the Senior Manager, Customer Onboarding
Requirements
- Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning)
- Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
- Technical experience in development or systems engineering
- Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
- Demonstrated ability to become a trusted technical advisor to customer and business leaders
- Exceptional verbal, presentation, and written communication skills
- Excellent time management and ability to work with several different teams at any given time