Client Solutions Manager
Vidsy
Senior Solution Engineer – IT & DEX Solutions
TeamViewer
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudITSM
About the role
- Become a subject matter expert on TeamViewer’s IT and DEX product portfolio
- Deliver engaging product demonstrations, workshops, and webinars tailored to customer pain points
- Articulate the technical and business value of our solutions to both technical and non-technical audiences
- Conduct detailed discovery sessions to understand customer challenges and objectives
- Design and propose customized solutions that align with customer needs and leverage TeamViewer’s capabilities
- Develop solution proposals, statements of work (SOWs), and technical documentation
- Lead POV/POC and pilot engagements to validate solution effectiveness in customer environments
- Provide hands-on technical guidance and support throughout the validation process
- Analyze results and deliver actionable recommendations
- Partner with sales teams throughout the sales cycle, providing technical expertise and support
- Respond to RFx documents with accurate and compelling technical responses
- Collaborate with Product Management, Engineering, and Customer Success to ensure customer satisfaction and continuous improvement
- Stay current on industry trends, competitive offerings, and emerging technologies
- Provide feedback to internal teams to influence product roadmap and innovation
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
- 5+ years in technical pre-sales, solutions engineering, or enterprise IT consulting
- Deep understanding of enterprise IT environments, including endpoint management, remote connectivity, and DEX platforms
- Experience with SaaS applications such as RMM, ITSM, Asset Management, and Observability tools
- Hands-on experience with APIs, scripting, virtualization, cloud computing, and security protocols
- Proven ability to engage with C-level stakeholders and translate complex technical concepts into business value
- Strong presentation, communication, and documentation skills
- Willingness to travel up to 30% of the time
- Exceptional interpersonal skills
- Strong technical acumen in enterprise systems management, modern device management, and end-user computing
- Collaborative mindset with independent drive
- Professional presence and attention to detail
- Excellent communication skills
