TeamViewer

Senior Solution Engineer – IT & DEX Solutions

TeamViewer

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudITSM

About the role

  • Become a subject matter expert on TeamViewer’s IT and DEX product portfolio
  • Deliver engaging product demonstrations, workshops, and webinars tailored to customer pain points
  • Articulate the technical and business value of our solutions to both technical and non-technical audiences
  • Conduct detailed discovery sessions to understand customer challenges and objectives
  • Design and propose customized solutions that align with customer needs and leverage TeamViewer’s capabilities
  • Develop solution proposals, statements of work (SOWs), and technical documentation
  • Lead POV/POC and pilot engagements to validate solution effectiveness in customer environments
  • Provide hands-on technical guidance and support throughout the validation process
  • Analyze results and deliver actionable recommendations
  • Partner with sales teams throughout the sales cycle, providing technical expertise and support
  • Respond to RFx documents with accurate and compelling technical responses
  • Collaborate with Product Management, Engineering, and Customer Success to ensure customer satisfaction and continuous improvement
  • Stay current on industry trends, competitive offerings, and emerging technologies
  • Provide feedback to internal teams to influence product roadmap and innovation

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
  • 5+ years in technical pre-sales, solutions engineering, or enterprise IT consulting
  • Deep understanding of enterprise IT environments, including endpoint management, remote connectivity, and DEX platforms
  • Experience with SaaS applications such as RMM, ITSM, Asset Management, and Observability tools
  • Hands-on experience with APIs, scripting, virtualization, cloud computing, and security protocols
  • Proven ability to engage with C-level stakeholders and translate complex technical concepts into business value
  • Strong presentation, communication, and documentation skills
  • Willingness to travel up to 30% of the time
  • Exceptional interpersonal skills
  • Strong technical acumen in enterprise systems management, modern device management, and end-user computing
  • Collaborative mindset with independent drive
  • Professional presence and attention to detail
  • Excellent communication skills