Solutions Engineer

• Partner with Partnership Sales during early reseller discussions to assess technical feasibility and integration scope.
• Define timelines, resource requirements, and data-flow architecture for each partner’s implementation.
• Translate partner workflows into integration requirements (API, authentication, and data mapping).
• Serve as the technical project lead during partner implementation and onboarding.
• Own technical enablement, configuration, and validation of partner environments (e.g., API access, data ingestion, and workflow testing).
• Coordinate with internal Engineering and Product teams to resolve blockers and ensure successful launches.
• Act as the ongoing technical escalation point for reseller partners post-launch.
• Troubleshoot integration and data-flow issues that exceed Clinician Experience scope.
• Manage the partners support mailbox and ensure SLAs for resolution are met.
• Test and validate new Nabla releases before partner rollout to ensure compatibility.
• Communicate version changes, API updates, migrations, and feature flags proactively to partners.
• Maintain clear change-management documentation and lead release-readiness reviews.
• Maintain partner-facing technical documentation, including integration guides, setup instructions, and troubleshooting FAQs.
• Run technical training sessions for partner teams (e.g., new feature enablement, integration workflows).

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