Nabla

Customer Success Manager

• Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product.
• Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
• Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
• Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
• Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.

Enterprise Customer Success Director

Growth Marketing

• Lead and execute digital-first programs that attract, convert, and nurture leads
• Set up and scale our email marketing from scratch with automated lifecycle email journeys
• Launch, manage, and continuously improve performance campaigns on social media and search platforms
• Design and grow targeted ABM programs to connect meaningfully with decision-makers
• Collaborate with design and content teams for high-converting ad creatives and landing pages
• Orchestrate integrated marketing campaigns around product launches and events
• Run A/B tests and experiments to optimize conversion across ads, landing pages, and emails
• Own growth analytics and campaign performance tracking metrics that matter
• Work hand in hand with sales, customer success, and the rest of the marketing team

Growth Marketing Lead

Backend Engineer

• Design, build, and evolve our server-side applications and APIs
• Lead complex integrations with external partners, especially Electronic Health Record (EHR) systems
• Continuously improve and optimize our back-end architecture and developer experience
• Contribute to architectural discussions and influence long-term technical decisions
• Collaborate closely across the team to deliver impactful end-to-end features

Data Analyst

• Analyze customer implementation data, product usage patterns, and lifecycle metrics to identify new areas of impact and clinical value.
• Build and maintain dashboards that track Go Live performance, time-to-value benchmarks, and early indicators of customer engagement.
• Quantify the impact of configuration decisions, workflow design, and feature utilization on customer outcomes.
• Identify trends and recurring friction points across deployments, translating them into structured insights for Operations and Product teams.
• Collaborate with Clinical Product to surface real-world deployment insights that inform roadmap prioritization and feature refinement.
• Work with Sales and Customer Success to develop evidence-based narratives around product value and operational impact.
• Work with the Marketing team to evaluate communication opportunities, shape messaging based on real-world product impact, and support the development of relevant content and thought leadership.
• Support leadership with structured analysis to guide strategic decisions around customer segments, workflows, and growth opportunities.

Operational Data Analyst

DevOps Engineer

• Own production reliability - accountability for the stability, robustness, and performance across the full stack
• Own and scale the on-call culture - enhance runbooks, escalation paths, and incident response processes that can scale
• Instrument everything - develop and improve monitoring, alerting, and observability stack
• Drive the SRE roadmap - define and prioritize reliability investments that matter most
• Make engineers faster - reduce toil and improve the developer experience
• Collaborate across squads - partner with engineers to embed reliability best practices into development processes

Enterprise Customer Success Director

Growth Marketing Lead

Backend Engineer

Operational Data Analyst

SRE – Backend Engineer