Nabla

Customer Success Manager

• Lead and scale our post-sales organization
• Own the full customer lifecycle from onboarding through renewal and expansion
• Build, manage, and mentor a high-performing CS team
• Own GRR, NRR, CSAT as primary KPIs, along with ARR expansion
• Personally manage relationships with our top-tier health system executives
• Drive measurable clinical and operational outcomes for customers
• Build and refine scalable CS playbooks
• Partner with Sales on expansion and upsell opportunities

VP, Customer Success

Solutions Engineer

• Lead the end-to-end technical integration process with your assigned health system customers
• Ensure seamless data exchange through industry standards such as FHIR, HL7, and OAuth2
• Collaborate with internal teams to implement best practices and maintain high standards for system performance, security, and stability
• Act as the integration & technical point of contact for the customer success team
• Provide timely support and guidance during critical phases of the customer lifecycle
• Build strong relationships with internal stakeholders to ensure customer needs are met

Technical Solutions Manager

Learning and Development

• Own the design and delivery of high-quality clinical training programs that drive confident adoption of Nabla across provider teams.
• Serve as the clinical educator for new and existing customers, translating product capabilities into clear, workflow-aligned training experiences.
• Design, maintain, and continuously improve clinician training curricula across: New customer onboarding, Role-based and specialty-specific workflows, Feature releases and product updates.
• Create structured training materials, including: Live training decks and facilitator guides, Recorded sessions and modular learning content, Train-the-trainer resources for clinical champions.
• Partner closely with Product Marketing and Product Ops to ensure training content is accurate, current, and aligned with release readiness.
• Lead live virtual and onsite training sessions for providers and care teams during customer launches.
• Execute train-the-trainer programs to enable clinical champions at enterprise accounts.
• Deliver refresher trainings and follow-up enablement sessions as needed to reinforce best practices.
• Tailor training delivery to different clinical roles, specialties, and care settings.
• Travel to customer sites during launch phases to deliver onsite clinician training and onboarding sessions.

Clinical Training Specialist

Sales Development Rep

• Sourcing new sales opportunities through outbound outreach and inbound lead qualification
• Screening and triaging inbound leads, making first contact
• Coordinated prospecting into ideal customer profile accounts
• Events research & outreach to coordinate meetings for sales team
• Understand prospect and customer needs through research, discovery, and qualification
• Liaise with Sales Team to determine target market and develop territory plans

Sales Development Representative

Events

• Execute Nabla’s events strategy across owned, sponsored, and third-party events, aligned with company goals and GTM priorities
• Identify high-impact opportunities to reach key audiences including prospects, customers, partners, and industry leaders
• Support the end-to-end event lifecycle: concept, budget, timelines, logistics, execution, and post-event reporting
• Help to plan and execute a diverse portfolio of events annually, including conferences, trade shows, industry dinners, and customer gatherings
• Ensure all events deliver a high-quality, on-brand experience aligned with Nabla’s business and marketing goals
• Manage relationships with vendors, show organizers, venues, and partners to ensure seamless event execution
• Source, evaluate, and coordinate external partners while maintaining timelines and budgets
• Handle all logistical and administrative aspects of events, including vendor research, event materials, timelines, RSVP tracking, and onsite operations
• Track budgets and expenses, ensuring accurate forecasting and reporting
• Partner closely with Demand Generation to ensure events drive pipeline and measurable ROI
• Collaborate with Sales, Partnerships, and Customer Success to support field events and customer engagement initiatives
• Work with Brand and Content teams to align event messaging, creative, and storytelling
• Track event performance against goals, including attendance, engagement, pipeline impact, and cost efficiency
• Gather feedback and insights to continuously improve event programs and attendee experience
• Use HubSpot (and other marketing automation tools) to manage contact lists, reporting, and support event campaigns

Events Manager

Director

• Creating plans to drive partnership sales
• Create and deliver comprehensive onboarding tools for partners
• Collaborate with partner sales teams to help close/win deals
• Analyze market trends and partner feedback
• Act as the primary point of contact, resolving conflicts
• Measure KPIs, monitoring partner sales performance
• Work closely with marketing, product management, and other internal teams

VP, Customer Success

Technical Solutions Manager

Clinical Training Specialist

Sales Development Representative

Events Manager

Partnership Director