Enterprise Customer Success Director

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Enterprise Customer Success Director managing relationships with key enterprise customers. Ensuring satisfaction and driving product adoption for AI assistant in healthcare.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesLead💰 $120,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product.
Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.

Requirements

What you’ll need

7+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company.
Strong experience in and understanding of the healthcare industry and the needs of clinicians.
Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.
Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus.
Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.

Benefits

Comp & perks

Competitive salary and stock options
100% individual coverage for Medical, Dental, and Vision insurance
Unlimited paid time off and 11 national holidays
Unlimited sick leave
Paid leave for new parents
$1,500 to purchase home office equipment
Full ownership of your time and schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EHR integrationanalytical skillsproblem-solving skills

Soft Skills

interpersonal skillscommunication skillsrelationship buildingtrust buildingcustomer advocacycollaborationadaptabilityprioritization