Synthesia

Payroll

• Payroll Operations: Hands on role owning end-to-end payroll operations for global employees including regular pay, bonuses, commissions, deductions, and taxes across multiple pay cycles (semi-monthly and monthly).
• Cross-Functional Collaboration: Partner closely with HR, FP&A, and external providers to align payroll with organizational strategy, compensation policies, and financial goals.
• Compliance and Reporting: Review and validate payroll calculations, ensuring compliance with local labor, tax, and statutory requirements.
• Process Improvement: Drive continuous improvement of global payroll processes, controls, and documentation to support scale, efficiency, and accuracy in a high-growth environment.
• Internal Resource: Become the main point of contact for all payroll related questions for employees and auditors.
• Vendor and Partner Management: Manage payroll vendor relationships and ensure partners are performing at a high level.
• Equity Exercise Taxation: Work with payroll providers to calculate and report appropriate withholding taxes on employee equity exercises in jurisdictions where such events are treated as taxable income, ensuring accuracy and compliance with local regulations.

Senior Manager – Global Payroll

Engineering Manager

• Lead the delivery of complex engineering projects in AI-powered video, avatar rendering, and generative media systems
• Break down ambiguous, research-heavy initiatives into structured execution plans with predictable timelines
• Make informed trade-offs between quality, latency, cost, and scalability, and communicate these clearly to stakeholders
• Challenge and support senior engineers working across backend systems, frontend rendering, and AI integrations to achieve technical excellence
• Drive high standards in system design, reliability, and performance
• Understand engineering leveling and scale the team by identifying and filling skill gaps across distributed systems, AI integrations, and media pipelines
• Partner with recruiting to build a world-class team capable of pushing the boundaries of generative video technology
• Monitor team performance proactively, addressing issues in delivery, system reliability, or quality
• Create growth opportunities for engineers working on cutting-edge technical problems
• Navigate difficult conversations with clarity and empathy, especially in high-complexity technical discussions
• Align decisions with long-term product and infrastructure strategy.

Engineering Manager, Avatars

• Lead the delivery of complex engineering projects focused on driving user acquisition, activation, and revenue growth.
• Break down initiatives into manageable stages with predictable timelines, making clear trade-offs between speed, experimentation, and long-term scalability.
• Partner closely with product and data to prioritize high-impact work and maximize business outcomes.
• Understand engineering leveling and scale the team by identifying and filling skill gaps.
• Collaborate with recruiting to attract and retain top talent aligned with Growth’s fast-paced, outcome-driven environment.
• Monitor team performance proactively, ensuring strong execution and continuous improvement.
• Support engineers in delivering measurable impact and developing their careers through ownership of key growth metrics.
• Navigate difficult conversations with clarity and empathy.
• Foster a collaborative, high-velocity team culture aligned with company goals.

Engineering Manager – Growth

IT Support

• Design, maintain, and scale IT infrastructure across multiple SaaS and endpoint systems
• Lead advanced troubleshooting and root-cause analysis for incidents affecting end users or core systems
• Automate workflows and repetitive IT processes (e.g., onboarding, access provisioning, asset management)
• Contribute to and maintain IT documentation, ensuring transparency and knowledge sharing across teams
• Implement configuration baselines and compliance controls to support security and audit requirements
• Partner with Security, People, and Engineering to drive efficiency and reliability across IT systems
• Mentor junior engineers and contribute to upskilling within the IT Ops team
• Actively research and propose new tools or automation opportunities that enhance employee experience and scalability

Senior Systems Administrator / IT Engineer

Manager

• Own Synthesia’s onboarding program
• Create an exceptional new hire experience
• Build role‑specific onboarding tracks
• Build the internal knowledge and enablement system
• Run programs that help teams succeed
• Partner across the company
• Craft internal communication moments

Onboarding & Employee Enablement Manager

Product Designer

• Reimagining onboarding and early editor workflows to materially improve activation
• Translating ambiguous growth and product challenges into clear concepts, flows, and working prototypes
• Partnering with Product and Engineering to move core growth metrics
• Challenging briefs, assumptions, and existing interaction patterns
• Elevating AI or PM-generated prototypes into scalable, thoughtfully designed experiences
• Designing experiments that help the team learn quickly, knowing not every concept will ship
• Contributing to critique culture and raising the bar for product thinking across the Growth team
• Coaching and mentoring designers where relevant

Product Designer – Growth

• Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
• As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
• Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
• **Job Description**
• The Services Manager at Synthesia will spearhead our pilot projects and onboarding processes, ensuring that new clients are seamlessly integrated into our platform. This role is critical in helping customers leverage the full potential of Synthesia’s offerings through tailored onboarding experiences and strategically planned pilot projects. The Services Manager serves as a strategic link between Synthesia’s clients and our internal teams, advocating for client needs and driving exceptional service delivery.
• - **Key Responsibilities:**
• - **Proof of Value:** Design, implement, and oversee pilots to showcase the strategic value of Synthesia’s solutions, ensuring alignment with client expectations and business outcomes.
• - **Customer Onboarding:** Manage the comprehensive onboarding process, coordinating with cross-functional teams to ensure a smooth transition and optimal client experience.
• - **Collaborative Team Leadership:** Work closely with Sales, Customer Success, Product and other teams to align onboarding and pilot strategies with broader business goals.
• - **Strategic Engagement:** Develop and refine onboarding and pilot methodologies further to enhance client engagement and adoption. Use insights from client interactions to drive continuous improvement and innovation in service delivery.
• - **Performance Metrics:** Develop key performance indicators for the onboarding and pilot phases to monitor success and identify opportunities for improvement.
• - **Feedback and Adaptation:** Collect and analyze feedback to enhance service offerings and client satisfaction. Adjust strategies and processes based on feedback and business needs.
• **Qualifications:**
• - Bachelor’s degree in Business, Management, Computer Science, or related field. Master’s degree or relevant certifications are advantageous.
• - Proven track record in managing services within a SaaS environment. Leadership experience with an ability to mentor and guide teams in a dynamic, fast-paced environment.
• - Strategic thinker with an ability to translate client needs into actionable plans to drive customer satisfaction and business growth. Experience in applying data-driven insights to improve content effectiveness.
• - Strong project management skills, with the ability to lead complex projects and meet deadlines. Experienced in CRM systems, preferably Salesforce, for tracking and analyzing client engagement data.
• - Exceptional interpersonal and communication skills, capable of engaging with clients and internal teams at all levels, using engaging multimedia content.

Manager, Solutions Consulting

People Operations

• Own key US lifecycle processes end-to-end ( from onboarding, internal mobility, relocations, parental leave, promotions)
• Partner with our US People Ops Specialist to deliver a genuinely top-tier onboarding experience
• Own Rippling (our US HRIS) as the primary system administrator
• Improve People systems, workflows, and integrations so they scale as we grow
• Support US benefits administration and liaise with our broker to resolve queries smoothly
• Manage employment contracts and People documentation with precision and care
• Act as a key point of contact for US employee queries - unblocking and simplifying where needed
• Ensure payroll-impacting changes are accurate, timely, and clearly communicated
• Keep us compliant and audit-ready by proactively reviewing policies and labour requirements
• Maintain clean, structured, and reportable People data
• Identify and implement automation or AI improvements where manual work can be reduced
• Own projects on our People roadmap that improve operational efficiency and scalability

People Operations Specialist

Brand Designer

• Co-own the visual design of Synthesia’s global experiential presence
• Design booths, physical environments, signage, print assets, and merch
• Create visual identities and slide systems for customer events
• Support digital experiential design (webinars, virtual summits)
• Manage production-ready files and collaborate with suppliers
• Help build scalable systems for repeatable experiential execution
• Partner closely with Field Marketing to translate strategy into high-quality design

Senior Experiential Brand Designer

• Drive future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
• Partner with Product, Customer Enablement, and RevOps to design, test, and implement scalable digital engagement and adoption solutions
• Create a cohesive renewal experience for customers
• Engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
• Own, drive, and lead the renewals process in collaboration with the customer success team to preserve and expand customer contracts
• Actively engage with key decision-makers to identify customer requirements and uncover roadblocks
• Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
• Negotiate and execute renewal contracts
• Prepare proposals, including renewal rate calculations, verify contracts, and review terms and conditions
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

Renewals Manager

Support Engineer

• Investigate and troubleshoot complex technical issues across the Synthesia platform
• Apply fixes, configuration changes, or validated workarounds where possible
• Escalate to Engineering with clear diagnostic details and impact assessments
• Reproduce reported issues in internal environments to identify root causes
• Analyse logs, data, and customer configurations to support investigations
• Validate fixes or patches and confirm resolution with the customer
• Document findings, solutions, and technical procedures for future reference
• Collaborate with Product and Engineering teams to report bugs and suggest improvements

Technical Support Specialist

Technical Support Specialist, German Speaking

Sales

• Build and lead a US-based Mid-Market team responsible for driving ARR through new business and expansion within existing accounts.
• Establish excellence in pipeline generation, sales fundamentals, and disciplined deal execution.
• Create a performance culture rooted in accountability, outbound rigor, and operational precision.
• Partner cross-functionally with Marketing, RevOps, and Customer Success to ensure strong lead flow, smooth handoffs, and expansion success.
• Drive a strong pipeline generation culture where outbound is a shared responsibility.
• Coach AEs on discovery depth, deal qualification (MEDDPICC), and multi-threading across lines of business.
• Balance velocity with deal quality–ensuring predictable forecasting and strong conversion metrics.
• Proactively recruit top Mid-Market talent and build a strong bench.
• Refine segmentation, territory design, and playbooks to support repeatable scale.
• Partner closely with Marketing and Customer Success to drive new logo acquisition and structured expansion.

Senior Regional Manager – Sales

Sales Development Rep

• Drive Synthesia’s growth through inbound prospecting activities, qualifying incoming leads that could turn into opportunities via phone calls, emails, social media, events, webinars, and campaigns
• Develop an in-depth understanding of each lead generation process, supporting marketing activities, prospect touch-points, and Account Executive hand-off
• Create and activate emails sequences, make cold-calls to map and penetrate accounts
• Conduct follow-up calls and emails until meetings are set

Sales Development Representative

• Coach your team on best in class tactics fostering a culture of results, excellence, inclusivity, and career progression.
• Optimize the Business Development strategy for the SDR team, ensuring alignment with overall company objectives.
• Heavy involvement in recruiting the best talent for your team and ongoing training to build and sustain a high-performance.
• Lead and develop a high-performing SDR team, fostering a culture of results, excellence, inclusivity, and career progression.
• Build and execute strategies that drive both inbound and outbound activity, collaborating closely with Marketing, Customer Success, and wider Sales teams.
• Set and manage key performance metrics, including daily activity tracking, pipeline management, and accurate forecasting.
• Optimize and maintain SDR playbooks, incorporating best practices for account-based and personalised prospecting.
• Collaborate with Sales Enablement to ensure SDRs have the tools, content, and training they need to succeed.
• Provide data-driven insights and recommendations to enhance lead quality, pipeline creation, and SDR performance.
• Engage with Sales Leaders to maintain strong relationships and ensure seamless collaboration across teams.
• Lead by example by staying actively involved in the team’s day-to-day operations.