Synthesia

Support Engineer

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
• Reproduce reported issues in internal environments to support investigations
• Follow up with customers to ensure issues are resolved to satisfaction
• Maintain clear, professional communication with customers throughout the support process
• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

Technical Support Associate

Product Designer

• Lead large, complex, or ambiguous design initiatives across teams and surfaces - owning direction, success criteria, and long-term UX vision, not just execution.
• Reframe problems, anticipate downstream risks, and bring clarity to spaces where product direction is still forming.
• Operate as a strategic partner to Product and Engineering leads: helping define the right problems to solve, shaping long-term product bets, and bringing fresh insight to prioritisation decisions.
• Prototype and test interaction models quickly, knowing when to go high-fidelity and when a rough concept moves things faster.
• Drive alignment across teams and stakeholders beyond your immediate group - communicating complex ideas with confidence, clarity, and empathy, and helping leadership make sense of ambiguity.
• Raise the craft bar across the design team: setting new standards in at least one design discipline and actively elevating the work of those around you.
• Mentor and coach Senior Designers, contribute to evolving design team culture, and get involved in hiring and planning.
• Help expand the design team's influence and reputation - inside the org, across the company, and ideally beyond it.

Product Designer – Principal Level

• Own major AI-native bets end-to-end, from problem framing to shipped outcomes and iteration.
• Set a design vision for either Skills or Dubbing & Localisation surfaces, and influence adjacent product areas to stay coherent.
• Partner closely with Product and Engineering to define what "great" looks like (principles, quality bar, success metrics) and then drive toward it.
• Prototype and test interaction models quickly - including novel agentic and conversational patterns - and know when high-fidelity matters.
• Raise the bar on craft: interaction design, UI quality, systems thinking, and consistency across AI-native experiences.

Product Designer, AI-Native Products – Senior/Staff-Level

Customer Success Manager

• Build and nurture strong relationships with key stakeholders to drive retention and growth
• Conduct discovery with customers to understand business objectives and uncover new use cases
• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.
• Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
• Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
• Ensure ROI and value is communicated and understood by the customer
• Proactively monitor customer health, including potential risks to renewals and expansion opportunities
• Own commercial conversations and all aspects of the renewal process
• Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

Enterprise Customer Success Manager

Product Manager

• Helping shape the product strategy and roadmap for the Creator bet alongside other Product and cross-functional leaders.
• Coaching and developing a team of PMs; creating leverage through clarity, good process, and raising the bar on how the team works.
• Partnering closely with a strong design and engineering team who have deep domain expertise - earning their trust and adding genuine strategic value, not just coordinating.
• Driving prioritisation decisions that balance user needs, commercial outcomes, and technical constraints across a fast-moving product area.
• Hiring the next PMs for Creator: owning the brief, running the process, and calibrating well.
• Communicating product direction clearly to leadership and across the organisation, and creating the kind of clarity that lets the team move fast without constant escalation.
• Acting as the hands-on PM for any gaps we have until a dedicated hire is in place, maintaining momentum and quality on one of our most technically complex surfaces.

Group Product Manager

Frontend Engineer

• Own and ship high-impact experiments and features end-to-end - from hypothesis to production - that directly move activation, conversion, and revenue metrics
• Work full-stack across the Growth surface: activation flows and onboarding, self-serve and freemium infrastructure, pricing and packaging mechanics, PQL-to-enterprise funnels, viral and sharing loops
• Build and extend the team's experimentation platform. At Synthesia, Engineers are builders of the experimentation system, not just users of it - constructing A/B infrastructure, instrumentation, and metrics pipelines that power how the whole product grows
• Partner closely with product managers and data analysts to prioritize the highest-leverage work, make clear trade-offs between experimentation velocity and long-term scalability, and translate ambiguous business problems into clean technical solutions

Software Engineer, Front End Leaning – Growth

Graphics Designer

• Lead end-to-end project execution, from concepting to delivery.
• Strong communication skills (verbal and visual) to effectively convey ideas to cross-functional internal teams.
• Develop visually striking projects, respecting and maintaining a cohesive brand identity from multiple companies.
• Collaborate in a fast-paced environment, contributing ideas and accepting changes as part of the process.
• Stay abreast of industry trends, infusing innovation into your design approach.

Digital Designer

Digital Designer, Mid-level

Manager

• Own front-of-house operations, including reception and visitor experience
• Manage the day-to-day running of the New York office and overall workplace experience
• Establish and maintain office procedures and administrative systems including detailed guides and manuals for employees
• Own health and safety policies including fire safety drills and role assignments
• Champion workplace culture within the office

Workplace Manager

Account Manager

• Land and grow strategic agreements with top-tier GSIs
• Get Synthesia Skills written into the GSI's standard methodology
• Build and own executive relationships with Practice Leads
• Drive partner-sourced and partner-influenced pipeline
• Build the joint GTM playbook
• Stand up partner enablement that ships
• Coach Synthesia field teams on co-selling with GSIs
• Negotiate commercial constructs with Legal and Finance
• Run the operating rhythm

Principal Partner Manager, GSIs

Backend Engineer

• Work on the core systems powering Avatars and Generative Media
• Take ownership of the system design and architecture behind avatars
• Design systems supporting complex product requirements
• Ensure avatars function as a first-class entity across the platform
• Evolve systems on a critical path for video generation
• Collaborate closely with Product, R&D, and adjacent product teams
• Act as a technical steward for the codebase

Staff Backend Engineer, Avatars

Full-stack Engineer

• Work on end-to-end product features across the Avatars and Generative Media domain.
• Design and deliver features that combine frontend, backend, and AI model capabilities.
• Take ownership of features from idea through to production.
• Work directly with AI models, understanding reliability constraints and shaping product decisions.
• Build backend systems, frontend experiences, and end-to-end workflows.
• Collaborate closely with product and design to translate user problems into experiments and features.
• Ship features behind feature flags, measure outcomes, and refine based on feedback.

Staff Fullstack Engineer, Avatars

• work on the core systems powering Synthesia’s script preview and voice generation experience
• build and operate backend services that orchestrate multiple text-to-speech (TTS) providers
• ensure provider reliability, request routing, and output consistency
• contribute to user-facing product problems from a backend perspective
• own projects that span multiple systems and domains
• evaluate work through system performance and user experience metrics
• collaborate closely with product, frontend, and R&D teams

Staff Software Engineer, Voices

Social Media Manager

• Owning Synthesia's presence across LinkedIn, X, Instagram, TikTok, and YouTube, day to day and long term
• Shaping the social voice and narrative around AI, creativity, and the future of work
• Building a content calendar that has rhythm without losing soul
• Engaging with our community in a way that’s fun, thoughtful and real
• Tracking what works, spotting trends, and knowing when the numbers are telling the story and when they're not

Social Media Lead

Program Manager

• Coordinate the day-to-day execution of design projects
• Build and maintain production schedules and timelines
• Break down project scope into clear tasks and milestones
• Ensure all work is properly briefed and ready for production
• Track progress across all active projects and follow up on delays
• Ensure deadlines and milestones are met according to plan
• Identify risks early and proactively manage scope, timelines, and expectations
• Manage how design work is distributed across the team
• Assign work based on availability, skillset, and project needs
• Maintain visibility of individual and team workloads
• Ensure workloads are balanced and deadlines are achievable
• Adjust allocations as priorities or timelines shift
• Highlight capacity constraints or risks to the Solutions Manager
• Provide clear visibility into project status and performance
• Track progress against timelines and milestones
• Maintain accurate project and resource tracking systems
• Report on delivery status, risks, and delays to Creative Design Leadership
• Support utilisation and capacity reporting
• Ensure data used for reporting is accurate and up to date
• Support alignment across teams involved in delivery through:
• Acting as the coordination point for project updates and timelines
• Ensuring stakeholders have clear and consistent information
• Follow up on dependencies and required inputs
• Escalate issues or blockers when needed