Renewals Manager

Synthesia

Renewals Manager at Synthesia retains revenue growth through customer engagement and lifecycle management. Collaborating with teams to create a cohesive renewal experience for clients in the AI video space.

Posted 7/15/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer renewals and driving growth through upsell and cross-sell opportunities. Proficient in analyzing customer data to enhance engagement and ensure timely contract renewals.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceAccount ManagementAnalytical Problem-SolvingForecasting and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Rate CalculationsProposal PreparationContract VerificationData InterpretationProcess Creation

Soft Skills

Engagement with Decision-MakersStrategic Business GrowthGoal Achievement

Tools & Technologies

Automation ToolsCustomer Engagement Platforms

Industry Keywords

EnterpriseCustomer ContractsUpsell OpportunitiesCross-Sell Opportunities

About the role

Key responsibilities & impact

Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risk
Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
Lead discovery and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

Requirements

What you’ll need

3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
Analytical with strong problem-solving skills to interpret customer data and create new approaches or adapt existing ones in order to delight customers
Consistent track record of achieving personal and team goals
Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.

Benefits

Comp & perks

A competitive salary + stock options in our fast-growing Series E start-up.
Paid parental leave
25 days of annual leave + public holidays + paid sick leave
100% Medical, Dental & Vision
401k Plan
A generous referral scheme
Fun culture with regular socials
A brand new computer + monitor