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Order Management Specialist
SynthesiaOrder Management Specialist at Synthesia ensuring accurate order processing and effective subscription management in a SaaS environment. Collaborating across teams to streamline workflows and improve customer experience.
About the role
Key responsibilities & impact- Accurately review and process orders received via Salesforce, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies.
- Oversee deal close processes by maintaining accurate records, managing documentation, and ensuring the timely completion of all critical milestones.
- Ensure clean handoff from sales to finance, including proper documentation and approvals
- Manage purchase order inquiries while maintaining with audit and compliance standards
- Oversee provisioning settings to keep services running without disruption.
- Coordinate renewals, upgrades, downgrades, and amendments with relevant stakeholders.
- Monitor subscription health and proactively flag anomalies or issues.
- Support account executives and customer success managers with quote validation, contract review, and order entry guidance.
- Help manage deal desk requests and ensure deals meet internal compliance standards.
- Act as a point of contact for Sales for deal-related questions, policy clarifications, and order-form guidance
- Identify opportunities to streamline order-related workflows and eliminate friction points.
- Contribute to documentation and refinement of order management policies.
- Generate reports on order accuracy, subscription trends, and processing times.
- Assist the team with Ad hoc projects related to reporting and cross-functional operations
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Finance, Operations, or a related field.
- Minimum 2 years of experience in Order management, Deal Desk, or supply chain
- Experience with Salesforce, Ironclad, NetSuite, or similar systems
- Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics.
- Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment.
- Excellent communication and cross-functional collaboration skills.
- Preferred Skills
- Experience with quote-to-cash (QTC) process in a SaaS context.
- Exposure to SOX compliance and internal controls is a plus.
- Proficiency in Excel and familiarity with BI/reporting tools
Benefits
Comp & perks- A competitive salary + stock options in our fast-growing Series E startup
- Hybrid working environment
- 100% Medical, Dental & Vision
- 401k Plan
- Paid parental leave
- 25 days of annual leave + Public holidays + paid sick leave
- Fun culture with regular socials
- A generous referral scheme
- A brand new computer + monitor
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementdeal deskquote-to-cash processSaaS business modelsrevenue recognitionattention to detailExcelreporting tools
Soft Skills
communicationcross-functional collaborationability to manage multiple priorities
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in FinanceBachelor’s degree in Operations