Synchrony

Director

• Lead a regional field sales team to increase CareCredit usage and Credit Submissions
• Mentor and train a team of Metro & Area Practice Development Managers
• Partner with various departments to develop materials and systems for sales productivity
• Conduct virtual and physical co-travels with Practice Development Managers
• Monitor and gather voice of the customer in the field
• Manage team travel and expenses

VP, Regional Director – Dental

Data Scientist

• Lead analytics team to develop capabilities and insights for JCP credit products and retail business
• Develop analytic strategy to achieve business goals and drive profitable growth
• Spearhead development and delivery of analytic solutions for marketing and customer experience initiatives
• Measure and communicate incremental value of analytics for all use cases
• Collaborate with internal and client leaders to drive analytic strategy
• Manage and develop a team of analytics professionals
• Foster partnerships to develop and implement analytic capabilities
• Drive portfolio growth through analytic solutions

VP, Analytics Leader

Vice President

• Provide analytical support for Health & Wellness platform initiatives
• Partner with finance and business development for business case development
• Monitor business performance and insights to meet platform goals
• Present analytical information clearly to various audiences

AVP, Health & Wellness – CareCredit Analytics

• Lead analytics-driven strategy for a strategic and growing PayPal portfolio.
• Partner closely with Marketing, Credit, Finance, Product, and brand analytics leads to identify and quantify revenue and profit opportunities.
• Increase cardholder engagement, and optimize marketing and product performance.
• Translate customer, financial, and behavioral data into clear recommendations.
• Build business cases, and influence stakeholders to drive measurable portfolio growth.
• Identify, size, and prioritize profit-based marketing and product opportunities using customer and financial analytics.
• Develop integrated strategies that improve credit penetration, incremental sales, engagement, and net income.
• Design and execute test-and-control frameworks; measure incremental impact and business lift.

AVP, Analytics

• Develop analytical solutions for the JCrew portfolio
• Partner with cross-functional teams to provide insights and analytics
• Manage campaign impacts repository and run program diagnostics

AVP, Lifestyle Analytics

• Spearhead key technical and strategic Incident Response initiatives with specific focus on Cloud Incident Response capabilities.
• Benchmark and implement industry best practices for incident response and cybersecurity operations, such as MITRE ATT&CK and NIST Cybersecurity Framework (CSF).
• Provide technical leadership and expertise to enable proactive detection of potential security threats and recommendations for improvements in overall security posture.
• Proactively identify, research, and dissect emerging attack techniques to develop custom detection, containment, and remediation plans to support the JSOC.
• Act as the technical SME for complex and priority targeted detection and response projects aimed at rapidly improving controls related to priority threats.
• Coordinate with multidisciplinary teams across intel, detection, engineering and technology to iteratively improve security controls and detection capabilities.
• Provide counsel to management regarding vendors and technologies, and interact with suppliers to ensure appropriateness of security tools and their configuration.
• Mentor, and upskill less-experienced team members across cyber operations through coaching collaboration and leadership.
• Interface with industry peers to acquire and share Incident Response best-practices in the sector.

VP, Senior Incident Response Lead

• Overseeing the performance of fraud models and conducting in-depth data analytics to identify underlying model performance issues
• Developing action plans for deteriorating models
• Working closely with the Acquisition Fraud Strategy Model Developers as well as the Credit Strategy Validation team to create remediation plans when models are not performing as expected
• Supporting the evaluation of new fraud models, fraud and technology tools
• Coordinating model roll-outs with the strategy team
• Developing enhanced ongoing monitoring reporting
• Performing model implementation validations and ensuring strategies have the best tools and scores
• Assisting fraud strategy leads in the development of fraud strategies and analytics when time permits

AVP, Acquisition Fraud Strategy, Model Monitoring

• Partner with GM, Client Leaders & Cross Functional teams to drive organic sales growth for small to medium contractual partners in the Home Furnishings market.
• Ensure program performance & sales goals are met.
• Assures all contractual & compliance obligations are being met.
• Ability to leverage various channels to influence retail partner to achieve growth goals.
• Help maintain competitive information and optimize how we differentiate vs. the competition.
• Proactively identify areas of opportunity to develop & improve client relationships as well as sell the value of our business services.
• Provide value added analysis & reporting to client to evaluate & drive program performance.

AVP, RM – Home Furnishings

• Advocate the Application & Service development teams across the organization
• Manage multiple teams actively working at once
• Provide best practices for REST API development
• Design and review API specifications for REST best practices
• Teach teams to utilize the new suite of API development tools
• Provide architectural guidance for API & Application development across Synchrony
• Help teams understand how to leverage the API Gateway
• Promote best practices for Microservice/SOA application development
• Learn Synchrony’s domains and assist teams to promote their APIs to the level of Enterprise & Productize APIs for wide market consumption
• Perform other duties and/or special projects as assigned

AVP, API Engagement Engineer

• Oversee day-to-day execution of key areas and deliver business growth
• Collaborate with cross-functional stakeholders to drive progress through influence and clarity
• Manage program Objectives & Key Results (OKRs), milestones, and delivery tracking for customer engagements
• Proactively identify risks, issues, and dependencies; apply structured problem-solving to maintain momentum
• Facilitate strategic planning sessions and workshops with leaders across Product, Marketing, and Business Development to shape strategic narratives tailored to client segments
• Own thought leadership and storytelling end-to-end for senior leader updates and forums.

VP, Strategic Program Initiatives Manager

Risk

• Support information security risk management activities such as Data Share requests, Job Aids maintenance, DLP/TLS Exceptions reconciliations, Third Party risk Management, New Joiner Awareness Sessions and PCI Supplier oversight
• Ensure that controls are adequate to meet legal, regulatory, policy, standards, and security requirements
• Participate in audits, reviews, and assessments to ensure compliance with multiple compliance and regulatory standards and frameworks including, but not limited to PCI-DSS, CRI, SOX etc.
• Perform risk assessments of outbound(external) data sharing requests
• Review SRS tools(Security Rating services) for external entities to assess potential risks factors based on their security posture and identify historic cyber events/incidents/data breaches
• Perform monthly/quarterly exception reconciliations for DLP and TLS
• Maintenance and Renewal of Information Security Job Aids for all Infosec teams
• Support Third Party Risk Management activities such as Risk Profiles, Critical Vulnerability Surveys, Metrics and Reporting
• Drive PCI Suppliers oversight activities by performing analysis of in-scope suppliers, gathering artifacts/documentation from supplier and maintaining inventory of suppliers' PCI artifacts, along with ongoing monitoring of their PCI compliance
• Gather supporting evidence for PCI 4.0.1 supplier oversight controls
• Deliver security awareness sessions as part of employee onboarding process for India central hub
• Partner with Security, IT, and business functions to identify solutions to remediate assessment findings which meet regulatory, compliance and business needs
• Support administrative and maintenance tasks associated with GRC/TPRM Tools(Navex, Coupa etc.)
• Evaluate and communicate security risks and solutions to business partners and IT management/staff
• Support development of security risk management procedures and standards
• Develop metrics, reporting and support ongoing monitoring program to ensure processes working as designed and risks are being tracked
• Support risk management special projects for PCI, Client assessments etc.

Senior Analyst, IS Risk Management

Analyst

• Lead analytics project assignments from scoping to delivery and solve business problems through basic to advanced analytics
• Regularly collaborate with US counterparts across the POD areas(Acquisition/Lifecycle/Products)
• Acquire proficiency with different data tools, software, techniques to improve current capabilities
• Deliver projects adhering to timelines, accuracy & compliance with meticulous project management
• Build a culture of delivering insights instead of data & reports
• Deliver strategic insights across diverse open-ended projects

Senior Analyst, Amazon Analytics

• Lead, independently manage and deliver portfolio analytics solutions.
• Provide hands-on analytic support to the PayPal as and when required and proactively manage analytic projects with weekly update on timeline, status, and resource allocation.
• Spearhead analytics delivery for new product launches, value propositions, customer acquisitions, lifecycle marketing and customer experience initiatives.
• Work on analytic solutions catering to business priorities and provide solutions to optimize business value and customer experience.
• Create test and learn culture through ongoing assessment of marketing programs/campaigns.
• Participate in internal initiatives beyond core project work.
• Cultivate strong relationships with Analytics Partners, sales and marketing leaders to effectively communicate the value proposition and enhance client engagement.
• Develop impactful presentations that tell a compelling story using data, highlighting actionable insights and recommendations.
• Explore and adopt latest tools and techniques in the industry and leverage them for business growth including initiatives to promote the use of open-source technologies.
• Actively discuss the projects, showcase & support implementation and calculate business impact.
• Deliver projects adhering timelines, accuracy & compliance with meticulous project management.
• Proactive & regular communication with Stakeholders on Projects & People

• Lead analytics project assignments from scoping to delivery and solve business problems through basic to advanced analytics as applicable
• Regularly collaborate with US counterparts across the POD areas (Acquisition/Lifecycle/Products) to drive their priorities & deliverables
• Acquire proficiency with different data tools, software, techniques to improve current capabilities and to create new analytics and data science solutions
• Deliver projects adhering to timelines, accuracy & compliance with meticulous project management
• Build a culture of delivering insights instead of data & reports
• Deliver strategic insights across diverse open-ended projects
• Actively discuss the projects, showcase & drive for implementation and gauge the business impact
• Work with cross-functional teams to facilitate the data collection and performance measurement process

Senior Analyst, Analytics

• responsible for analytical support of business and organizational priorities for TJX & JCPenney.
• lead a team of analysts to deliver analytical projects that will drive profitable growth such as portfolio diagnostics, campaign and digital measurement, customer behavioral analysis, value prop measurement, segmentation, reporting, and special projects as required.
• work closely with US Analytics counterparts and Marketing, Finance, and Sales stakeholders in solving business problems with solutions that are powered by data and analytics.
• proactively discover, lead, and solve business problems through basic to advanced analytics/data science tools and techniques, as applicable
• deliver hands-on, end-to-end projects by ensuring adherence to timely delivery, accuracy and documentation in line with Audit Procedures
• act as a SME and business consultant, offer analytical and strategic thinking, understand business needs and requirements, be able to translate needs and requirements into data, data architecture, analytical insights and recommendations
• partner cross-functionally with various stakeholder in a highly matrixed organization, working closely with Marketing, Sales, IT, Credit, and Finance, and multiple COE’s
• Provide guidance, support, and supervise offshore team members
• Utilize tools such as Adobe Analytics for digital measurement; Tableau for data visualization
• Utilize SAS/SQL to manipulate and analyze large datasets

VP, Regional Director – Dental

VP, Analytics Leader

AVP, Health & Wellness – CareCredit Analytics

AVP, Analytics

AVP, Lifestyle Analytics

VP, Senior Incident Response Lead

AVP, Acquisition Fraud Strategy, Model Monitoring

AVP, RM – Home Furnishings

AVP, API Engagement Engineer

VP, Strategic Program Initiatives Manager

Senior Analyst, IS Risk Management

Senior Analyst, Amazon Analytics

AVP, Analytics

Senior Analyst, Analytics

AVP, Analytics – TJX & JC Penney