Synchrony

Vice President

• Define and evolve the multi-year Enrollment Strategy and modernization roadmap
• Own the design and enablement of digital and operational enrollment capabilities
• Partner with Technology, Marketing, SFDC, Analytics, and Sales to identify capacity gaps
• Translate business growth priorities into product, workflow, and enablement requirements
• Develop compelling, data-driven business cases
• Serve as the strategic liaison between Go-To-Market teams and operational delivery partners
• Monitor enrollment performance metrics and provide insights for improvement
• Lead highly visible, cross-functional initiatives from strategy development through execution
• Communicate strategy, progress, risks, and performance insights to senior leadership

VP, Enrollment Strategy – Product Enablement

Outside Sales

• Drive credit applications and sales to meet/exceed goals.
• Develop and maintain key client relationships with Region, District and Store level.
• Communicate credit performance, business updates and share best practices during Regional and District calls and meetings.
• Adhere to client guidelines for field interactions with field leadership.
• Develop credit strategies with RVP’s that align with client internal processes and priorities.
• Audit credit signs and point of sale credit materials and communicate issues outside of compliance policies.
• Conduct on-going credit training.
• Maximize/leverage credit support and commitment at RVP/District/Store level to drive performance.
• Collaborate with internal functional leaders.
• Attend/support store opening, relocation events or off-site meetings as requested.
• Perform other duties and or special projects as assigned.

Field Sales Manager

• Lead program acquisitions strategy aligned with business priorities
• Develop program acquisitions learning agenda and partner with marketing
• Own the full cycle of analytical deliverables and present insights
• Collaborate with cross-functional teams for comprehensive insights
• Mentor junior analysts and drive analytics goals
• Recommend targeting strategies using advanced analytical tools
• Act as a trusted advisor to solve complex business problems
• Implement data visualization tools to track portfolio performance

VP – Analytics

Security Engineer

• deliver Level 2/3 support while prioritizing tasks and overseeing daily logging operations within a global team.
• assist with the operational components of the SYF Splunk Cloud stack.
• develop new automation solutions.
• maintain both the on-premises Splunk Infra and the 11000+ Splunk Universal Forwarders.
• offer any necessary support to customers or senior leadership.
• first line of communication for any outages or incidents to the manager usually via Teams or phone call.
• planning and automation around all upgrades.
• working with Splunk Support for all Cloud-based upgrades as well as any issues impacting the environment that require deploying changes to address.
• fulfilling documentation and reporting for audit requirements, SOPs, Job Aids, etc.
• strong troubleshooting skills are required which helps to restore Splunk ASAP in case of any outages/issues.

Information Security Analyst, Unix, Splunk Ops

• Own analytics initiatives end-to-end —from scoping and hypothesis development to delivery—solving complex business problems with advanced analytics.
• Detect emerging complaint patterns and thematic risks using both structured and unstructured data to surface leading indicators before they become enterprise issues.
• Operate as a strategic connector , collaborating across ECCE, L3 process owners, and key partners (Product, Ops, Risk, Compliance, Legal, Marketing) to shape priorities and drive execution.
• Deliver with rigor and speed , ensuring timelines, accuracy, governance, and compliance through disciplined project management.
• Elevate the team from reporting to insight , building a culture where analytics drives decisions—not dashboards alone.
• Strengthen, document, and automate dashboards and controls that monitor complaint performance and the complaint-product ecosystem.

AVP, Enterprise Complaints Analytics – Innovation

Human Resources

• Partner with business leaders on key business goals and objectives
• Co-Lead HR programmatic work for the Growth function such as GPTW and BLP
• Proactively develop HR strategies to meet short and long-term business needs
• Provide HR partnership for change management efforts within Growth and cross-functionally
• Strong focus on developing internal talent through career programming efforts and training opportunities

VP, HR – Growth

Product Manager

• Oversight and leadership of the wing-to-wing feature development cycle
• Partner with key stakeholders to identify, develop and prioritize new product features
• Prepare for and actively participate in PI planning events
• Lead projects in Scaled Agile development methodologies
• Work with system architect/engineering to understand Enabler work
• Lead product demos and Inspect and Adapt activities
• Coordinate user acceptance testing (UAT) with internal stakeholders
• Partner with internal and external groups to gather market intelligence
• Monitor post-release customer/client feedback and analyze issues

AVP, B2B Digital Product Owner

Solutions Engineer

• Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs.
• Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap.
• Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process.
• Ensure compliance with architecture, security, and technology standards set by Synchrony.
• Be a leading architect for development teams, influencing them through all phases of Agile development life cycle.
• Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions.
• Implement new technologies and assist developers as they migrate to new technologies.
• Participate in Agile scrums consisting of cross-functional teams.
• Design data models to support complex business processes.
• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command.
• Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews.
• Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution.
• Provide 24x7 on-call support periodically throughout the year.
• Identify ways to increase efficiency and improve system performance.
• Work with third party vendors to develop software and/or integrate their software into the company's products.
• Perform other duties and/or special projects as assigned.

VP, Solution Architect – Digital Servicing

• Lead product and capability client implementations
• Utilize project management skills to drive accountability, organization, and timely deliveries of implementations
• Deliver executive-level updates on implementation progress, risks, and resource needs
• Identify and eliminate bottlenecks and constantly design implementation improvements
• Build a strong cross-functional network with internal stakeholders
• Develop and maintain implementation dashboards and manage key metrics

VP, Product & Capability, Senior Solutions Delivery Manager

• Partner with business leaders on key business goals and objectives
• Co-Lead HR programmatic work for the Growth function
• Develop HR strategies to meet business needs
• Provide HR partnership for change management efforts
• Focus on developing internal talent

Events

• Drive the Consumer Bank Credit SHIELD program for fraud controls
• Lead a team of Product Owners and Fraud Strategy resources
• Collaborate with vendors and internal stakeholders
• Conduct digital fraud risk assessments
• Prepare and deliver Executive presentations

VP, Bank Fraud Prevention Manager

Risk

• Own the enterprise Issue Management program policy and related governance framework
• Build and maintain strong partnerships across the lines of defense
• Manage process level controls and provide risk oversight of the enterprise issue portfolio
• Drive the program roadmap and priorities to enhance the accuracy of the issue management information
• Lead issue analytics and reporting to increase transparency into issue KPIs/KRIs

VP, Issue Management Program Leader – Risk Management

• Set product security architecture direction for assigned portfolios, aligning security architecture decisions with Synchrony technology strategy, risk appetite, and regulatory expectations.
• Own and evolve the Application Security Blueprint: enterprise application security standards, reference architectures, reusable patterns, and guardrails that enable consistent secure engineering across teams.
• Serve as a strategic partner to product and engineering leadership, influencing roadmaps and operating models to ensure security is built-in (not bolted-on) and delivery teams can move quickly with well-defined paved roads.
• Lead architecture governance for product/application security: establish review criteria and decision frameworks, perform design reviews and approve/drive remediation plans, manage exceptions with documented risk acceptance, compensating controls, and time-bound closure.
• Drive threat modeling at scale by defining methodology and minimum expectations, and by facilitating modeling for high-risk initiatives—explicitly documenting trust boundaries, data flows, abuse cases, and security requirements.
• Define and standardize API security architectures (north-south and east-west), including authentication/authorization, token strategy, schema and input validation, anti-automation protections, and rate limiting/throttling patterns.
• Define patterns for service-to-service security controls in distributed systems, including workload identity, authorization, mTLS, secrets handling, and policy enforcement—ensuring controls are practical for engineering adoption.
• Influence and enable secure SDLC and platform controls with engineering enablement in mind (security requirements, pipeline guardrails, dependency/supply-chain controls, secure configuration guidance), partnering with platform teams to operationalize.
• Establish and track measurable outcomes (e.g., blueprint adoption, recurring architecture risks, API posture improvements, exception burn-down, control coverage for critical apps) and provide clear executive-level reporting.
• Act as a coach and multiplier: mentor engineers and architects, elevate secure design skills across teams, and improve security decision-making through clear documentation and reusable assets.
• Perform other duties and/or special projects as assigned.

AVP – Product Security Architect

• The VP, PayPal Savings Technology Lead is responsible for providing technical expertise and process execution to support the PayPal Savings program.
• This individual acts as the technical point of contact, coordinating technology oversight, program delivery, solution architecture, governance, audits, issue management, and support the identification of key technology risks.
• This role will be responsible for oversight across cross functional and cross client teams to ensure compliance with Synchrony standards.
• Partner with key stakeholders to implement deposit product features and provide ongoing communication through project execution.
• Provide oversight over all the phases of SDLC including but not limited to technical requirements, design/architecture, build, testing, QA, and Production deployment.
• Manage technology relationship with PayPal and internal cross-functional business and technology teams.
• Support project and program management for the PayPal Savings program.

VP, Savings Technology Leader

• Flawless execution of PayPal Co-Brand programs, following all processes and meeting all requirements of the business
• Partner with the client and co-brand marketing team on growth initiatives to meet or exceed portfolio goals
• Develop and execute programs to drive new accounts, sales and loyalty through the entire customer lifecycle
• Manage cardholder communications across a variety of digital and offline channels, throughout the customer journey
• Develop product lifecycle strategies and partner with cross functional teams to deliver on initiatives to influence and change cardholder behavior
• Work with internal, client and external resources to manage development of digital assets, research plans, product prototypes, and marketing collateral
• Manage marketing budget tracking, invoice processing & monthly reconciliation for specific marketing programs and special initiatives
• Participate in the development of marketing plans, including the annual growth plan

VP, Enrollment Strategy – Product Enablement

Field Sales Manager

VP – Analytics

Information Security Analyst, Unix, Splunk Ops

AVP, Enterprise Complaints Analytics – Innovation

VP, HR – Growth

AVP, B2B Digital Product Owner

VP, Solution Architect – Digital Servicing

VP, Product & Capability, Senior Solutions Delivery Manager

VP, HR – Growth

VP, Bank Fraud Prevention Manager

VP, Issue Management Program Leader – Risk Management

AVP – Product Security Architect

VP, Savings Technology Leader

AVP, Co-Brand Campaign & Initiative Manager