Synchrony

Account Manager

• Partners with business and marketing leaders early in campaign planning to influence creative sourcing decisions and advocate for in-house creative capabilities
• Establishes strong enterprise relationships to help shift behavior toward more effective and efficient use of internal creative resources
• Collaborates with business stakeholders to identify external creative vendor needs while maintaining alignment with enterprise Sourcing policies
• Leads the vendor evaluation process from a creative perspective, ensuring all external partners meet clear business objective needs, and quality and pricing standards
• Develops and maintains a preferred vendor list, ensuring that the roster remains optimized by capabilities and pricing, and does not expand without clear business justification
• Partners with Sourcing, Finance and functional teams to ensure external agencies are charging fair market value, providing accurate scopes, and justified in change orders
• Develops standardized agency scorecards to conduct regular quantitative performance measurements that include but are not limited to capabilities, price fairness, delivery quality, and overall value to the business
• Identifies, implements, and enforces process controls to match business function needs with the appropriate creative partners, and identify capabilities gaps across our creative ecosystem
• Captures patterns and insights from external agency engagements to inform creative leadership of emerging demand trends, perception gaps, and capability opportunities
• Provides actionable strategies from qualitative feedback on selection criteria of external agencies where our in-house agency may need additional positioning or enablement support
• Provides visibility into creative spend across external agencies and in-house contractors, strategizing opportunities for cost savings or consolidation
• Champions the value of vendor governance by engaging and influencing senior leaders
• Creates, tracks, and manages purchase orders for in-house contractors, and reviews and approves invoices to ensure accuracy and alignment with contract terms and work output
• Supports strategic decision-making by providing reporting and analysis on vendor utilization, engagement costs, and external agency services
• Champions process improvements across vendor evaluation and onboarding, agreement consistency, partnership accountability, scope review, and change order management
• Perform other duties and/or special projects as assigned.

VP, Creative Agency Partnerships

IT Support

• Execute compliance audit testing including integrated audits
• Participate in scheduled audits, executing projects from start to finish with high autonomy
• Conduct detailed process walkthroughs with management to identify risks and controls
• Produce high-quality audit workpapers articulating the process, risks, controls, and testing performed
• Present audit results to internal audit leadership and business organization

AVP, Audit Manager – Compliance

Vice President

• Support the development and execution of the model monitoring roadmap
• Lead performance oversight for high-impact models
• Actively identifying and probing both explicit and implicit assumptions that could lead to model failure
• Drive complex performance investigations
• Oversee the design and evolution of monitoring tools, dashboards, and alerting systems
• Maintain enterprise-wide monitoring standards
• Manage the end-to-end project lifecycle for model monitoring activities
• Serve as the coordinator for cross-functional teams involved in monitoring execution
• Champion automation and scalability
• Interface with model owners, developers, and validators

AVP, Model Monitoring Analytics

Risk

• Lead and oversee risk assessments for outbound (external) data-sharing requests.
• Review Security Rating Service (SRS) tools for external entities to evaluate risk factors based on security posture, including historical cyber events, incidents, and data breaches.
• Lead and oversee the maintenance and renewal of Information Security job aids across all InfoSec L3 functions.
• Support Third-Party Risk Management (TPRM) activities, including risk profiles, SIRF reviews, critical vulnerability surveys, metrics, and reporting.
• Liaise with SRMP teams to coordinate and drive process simplification and enhancements, serving as the Third-Party Security (3PS) Subject Matter Expert (SME).
• Drive PCI supplier oversight by analyzing in-scope suppliers, collecting required artifacts/documentation, maintaining the PCI evidence inventory, and monitoring ongoing PCI compliance.
• Compile supporting evidence for PCI DSS supplier oversight controls and present documentation to the external QSA for audit review.
• Deliver security awareness sessions as part of the employee onboarding program for India central hubs.
• Lead and oversee timely and effective execution of the exception reconciliation process (DLP and TLS).
• Support the development and continuous improvement of security risk management standards and procedures.
• Develop metrics and reporting and support ongoing monitoring to confirm processes operate as designed and risks are tracked appropriately.
• Support risk management special projects across PCI, risk management, and related initiatives.

AVP, IS Risk Management

• Provide visionary guidance and mentorship to senior designers
• Oversee successful execution of Tier 3 and Tier 4 creative projects
• Drive strong, collaborative partnerships with Project Management teams
• Collaborate with Production Coordinator to manage project intake and delivery
• Act as a senior creative advisor for resolving challenges

VP, Creative Production Team Lead

• Conduct in-person visits and promote the benefits of CareCredit to high-value healthcare providers across the Dental industry
• Drive product adoption and engagement to support healthcare providers and achieve credit utilization metrics
• Build strong working relationships to understand sales growth opportunities
• Manage a defined book of mid-to-large practices and prioritize accounts
• Strategically plan and organize to meet or exceed revenue goals
• Proactively identify new business opportunities and manage existing provider book
• Develop long-term client relationships and assist with growth opportunities
• Drive engagement through scheduled meetings and shared action plans
• Lead sales strategy and manage budget for assigned territory
• Document all activity in Salesforce and maintain knowledge of relevant products
• Assist with the commercialization of provider Point of Sale (POS) initiatives

AVP, Practice Development Manager, Dental

• Serve as liaison between client and Synchrony Financial
• Understand Venmo dynamics and execute strategies that drive growth
• Monitor progress to program goals and proactively identify areas of opportunity
• Assess key portfolio performance metrics to determine optimal program strategies
• Identify client CTQs and lead cross functional business teams to deliver
• Identify and implement programs to enhance profitability and reduce costs
• Provide leadership to all strategic program projects and initiatives, with responsibilities managing ancillary products and benefits for PayPal & Venmo
• Lead operating reviews and portfolio performance reviews with client
• Provide value-added analysis and reporting to evaluate and drive program performance
• Support and sell in to client, new initiatives & marketing programs/products
• Oversee compliance / regulatory matters related to portfolio
• Assure all contractual obligations are being met
• Provide leadership for all program Terms & Conditions and Change in Terms execution
• See corporate complaints through to resolution and communicate to HQ
• Perform other duties and/or special projects as assigned

Senior Client Development Leader – Venmo

Financial Crime

• Assume ownership of the integration of adverse media program initiatives
• Ensure comprehensive oversight of the AML Operations & Watchlist Screening Team
• Monitor daily alert volumes and analyze KPI/KRI for potential escalations
• Provide ongoing monitoring as part of onboarding and continuous screening processes
• Serve as an additional point of contact for annual Sanctions risk assessment and related activities

AVP, AML Sanctions

• Guide a team of Operations Servicing Leaders to champion performance, optimization and automation of customer processes, and deliver best-in-class customer and/or partner experience
• Own performance metrics in the hub related to work done by the Global Servicing team in handling over 3.5MM phone calls annually, including evaluation of the team(s) overall performance, and resetting of strategic direction as needed to drive results
• Manage a $35MM annual budget that includes Global Service Delivery salaries, benefits, and all other expenses related to operating a team of 650+ employees
• Establish a culture of trust, transparency and inclusion with the overall hub’s 800+ local employees
• Build and execute the new standard for SYF Works in the hub, fully engaging, developing and enabling our leaders of people to develop and inspire their virtual workforce
• Partner with business leaders and technology teams to identify and provide innovative digital servicing solutions and operational processes
• Build and manage industry and community relationships to support benchmarking, innovation, and the SYF brand in the local marketplace
• Design and enable new work models and talent strategies that balance dynamic business staffing needs and employee flexibility to reduce regrettable attrition

VP, Hub Leader

• Oversight of 2LOD Processes
• Lead the ongoing execution and monitoring of BSA/AML/OFAC processes within the second line of defense (2LOD)
• Serve as an internal subject matter expert on BSA/AML/OFAC risk assessment methodology
• Direct the creation and delivery of timely, accurate, and comprehensive BSA/AML/OFAC program reports
• Develop, implement, and continually enhance robust QA and QC methodologies
• Oversee BSA/AML/OFAC training content to ensure comprehensive regulatory education

VP, BSA/AML Governance

Director

• Define and lead high-priority platform programs that align with CMO and leadership objectives
• Work closely with platform CMO to create synergy between technology and business strategies
• Serve as primary liaison between platform teams and executive leadership ensuring alignment on vision, priorities, and key milestones
• Identify opportunities to optimize platform capabilities that enhance marketing, digital transformation and customer experience
• Partner with Agile teams based on platform feedback to prioritize and align on delivery
• Implement best practices for platform adoption, ensuring alignment with industry trends and market needs
• Monitor overall platform relationship health, campaign safety and delivery
• Track and report on platform initiatives in line with shared goals, identifying risks, dependencies and opportunities for optimization
• Perform other duties and/or projects as assigned.

VP, Portfolio Director – Platform Programs

Product Manager

• Manage, develop, and drive Synchrony’s Secured Installment product
• Own the entire product development lifecycle
• Translate customer insights into innovative product features
• Define clear product requirements and user stories
• Work with product technology, user experience designers, engineers, and data scientists
• Drive cross-functional collaboration and alignment
• Partner with marketing and sales teams for go-to-market plans
• Manage and optimize product performance via KPIs and analytics
• Engage with Compliance and Legal to ensure adherence to requirements
• Lead cross-functional teams through project plans

VP, Secured Installment Product Manager

• Develop and lead program acquisitions strategy: Align with business priorities, develop analytics goals, and be an insights-driven growth strategist for portfolio Senior Leadership like GM & Marketing SVP, as well as external client
• Lead program acquisitions learning agenda and partner with acquisitions marketing team
• Own the full cycle of analytical deliverables – ideation, data mining and analysis, identification of insights and presenting a business story with recommended actions to the stakeholders
• Act as a strategy and analytic consultant for large-scale marketing initiatives, providing guidance and leadership for the design, analysis and measurement phases of the project
• Collaborate with cross functional teams in product, marketing, credit, and IT/operations to provide comprehensive insights into program acquisition tactics
• Groom junior analysts on the team and drive delivery of analytics goals
• Lead and prioritize workload of offshore analysts to ensure high-quality execution and delivery of analytics, measurement, and reporting projects
• Develop a "test and learn" culture and recommend targeting strategies/optimization using advanced analytical tools such as segmentation and other statistical models
• Develop and foster relationships with portfolio senior leadership team, GM, and client partners to become the SME, and review portfolio goals performance periodically and present robust business cases for driving growth
• Act as a trusted advisor to solve complex business problems and provide actionable recommendations based upon data-driven insights
• Implement and automate data visualization tools to measure and diagnose portfolio performance that allow stakeholders to understand trajectory of KPIs to enable better forecasting and management of the portfolio
• Perform other duties and/or special projects as assigned

VP, Analytics

• Responsible for oversight and continuous improvement of BSA/AML/OFAC governance framework
• Manage execution, monitoring, and enhancement of second line of defense compliance processes
• Drive design and implementation of robust risk assessment and quality methodologies
• Direct creation and delivery of BSA/AML/OFAC program reports
• Develop and enhance QA and QC methodologies to monitor BSA/AML/OFAC processes
• Oversee training content and ensure comprehensive regulatory education
• Collaborate with SVP and management to align governance activities with strategic risk priorities
• Manage BSA/AML/OFAC policy and procedure documentation and change management processes.

Sales

• Sell Regional & Store level client leadership on product benefits.
• Drive application volume to meet/exceed goals.
• Enhance implementation of in-store marketing programs.
• Develop credit awareness programs with store/market management.
• Audit signage, point of sale material for compliance.
• Compile and present results of credit programs.

VP, Creative Agency Partnerships

AVP, Audit Manager – Compliance

AVP, Model Monitoring Analytics

AVP, IS Risk Management

VP, Creative Production Team Lead

AVP, Practice Development Manager, Dental

Senior Client Development Leader – Venmo

AVP, AML Sanctions

VP, Hub Leader

VP, BSA/AML Governance

VP, Portfolio Director – Platform Programs

VP, Secured Installment Product Manager

VP, Analytics

VP, BSA/AML Governance

AVP, Credit Sales Manager