Synchrony

Architect

• Architect & deliver enterprise connectivity solutions across hybrid environments, including: Multi-cloud fabric / cloud transit, data center network architecture, SD-WAN, branch connectivity, and third-party network/security integrations
• Support remote access connectivity (VPN/SASE), DNS services, and support for Security/Access Infrastructure initiatives
• Partner with provisioning teams for circuit ordering, analysis, and implementation readiness
• Provide technical leadership and modernization direction
• Research, pilot, test, and introduce new connectivity technologies; drive modernization and new capabilities
• Guide product/engineering roadmaps and lead architecture through the full lifecycle (design → build → deployment → support)
• Collaborate across multiple Agile teams to evaluate, engineer, and deploy solutions
• Drive Infrastructure-as-Code (IaC) transformation, automation, and repeatable engineering patterns
• Partner with engineering and business stakeholders to resolve connectivity issues and deliver measurable outcomes
• Establish and govern engineering standards, risk, and lifecycle management
• Own network standards, configuration management policies, and product certification requirements
• Support compliance/audit responses; oversee software review, vulnerability analysis, and remediation alignment
• Plan and manage technology lifecycle events (EOL/EOS) and vendor support contracts (including reconciliation)
• Run architecture design reviews and collaborate with tooling/monitoring teams to improve operational automation
• Optimize performance, cost, and operational efficiency
• Continuously assess and optimize solutions for scalability, resiliency, performance, and cost efficiency
• Standardize and streamline deployment/operational processes through automation and improved engineering workflows
• Stay current on industry trends and emerging technologies to inform adoption and innovation
• Integrate network solutions into DevOps/Operations workflows and delivery pipelines
• Promote best practices for architecture, governance, and operations; foster continuous learning and improvement across teams

VP, Network Connectivity Architect

Full-stack Engineer

• Creating end to end Robotic Process Automation solution using Automation Anywhere for different manual processes
• Coding and configuring automation process components from Process Automation Document (PAD) to meet defined requirements
• Validation of automations by performing unit testing and ensuring that configuration control is maintained at all times
• Understanding analyzing business processes in detail; provide inputs to / review of process analysis, participating in agile ceremonies such as Daily scrum, backlog refinement and sprint planning
• Designing RPA solutions in accordance with standard design principles and conventions; providing inputs to / review of object design instructions, process design instructions, solution design documentation, operational impact documentation, test plans, release notes
• Configuring new RPA processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
• Performing and/or providing support for testing activities (build and unit testing, configuration testing, validation testing, verification testing, UAT testing, Prod pilot testing)
• Solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required

Product Engineer, Automation

Vice President

• Create and Maintain Strategic Roadmaps: Develop and execute multi-year roadmaps to drive innovation, strengthen security posture, meet regulatory requirements, and streamline IAM operations—specifically for IAM assurance capabilities, control monitoring, and evidence automation.
• Stakeholder Engagement: Build and nurture strong relationships across Security Operations, Technology Teams, Governance, Operational Risk, and Internal Audit, ensuring program alignment, audit readiness, and the ability to clearly demonstrate IAM control effectiveness to stakeholders and regulators.
• Risk and Progress Management: Identify, assess, and mitigate technical and organizational risks while regularly reporting blockers, corrective actions, and program milestones to executive leadership; ensure timely remediation of control gaps and recurring defects.
• Solution Design & Automation: Lead and contribute to designing technical solutions for complex automation use cases, driving operational efficiency and scalability—especially automation to detect, track, and remediate IAM control defects.
• Program Integrity: Ensure standards, policies, and procedures are accurately documented and officially maintained for audit and compliance requirements; recommend updates to IAM standards based on security threats, regulatory expectations, and industry trends.
• Performance Tracking: Define, implement, and monitor Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to measure program maturity and overall effectiveness, including assurance coverage, control pass rates, remediation SLAs, defect recurrence, and reporting timeliness/accuracy.
• Assurance Operations Leadership: Lead assurance activities to track, validate, and remediate key logical access and authentication controls across centralized IAM services (e.g., Active Directory, Oracle LDAP, Beyond Identity) and decentralized implementations as applicable.
• Assurance Reporting Platform Ownership: Manage and evolve the IAM assurance reporting platform(s) used to monitor adherence to Synchrony standards, control design, and operational effectiveness; ensure reporting is accurate, resilient, and audit-ready.
• Agile Partnership with Product Owners: Partner with IAM product owners and delivery teams using Agile methodologies to prioritize and implement control improvements, balancing risk reduction with service stability and customer impact.
• Control Evidence & Audit Support: Ensure the organization can efficiently produce high-quality evidence for SOX, PCI, and other examinations; proactively address audit issues with root-cause correction and sustainable control improvements.
• Documentation & Enablement: Oversee creation, maintenance, and review of operational process documentation and end-user/training materials needed to support consistent execution of IAM assurance activities.
• Problem Resolution: Independently resolve technical challenges while escalating issues with clarity when necessary.
• Perform other critical duties or special projects as assigned.

VP, IAM Assurance Leader

Outside Sales

• Sell Regional & Store level client leadership on the benefits of our products
• Drive application volume to meet/exceed goals
• Exceed customer satisfaction by meeting/exceeding established Client Satisfaction survey target goals
• Enhance implementation of in-store marketing programs
• Develop credit awareness programs with store/market management
• Audit signage, point of sale material for compliance purposes
• Support Client Program Manager and client team initiatives
• Compile and present results of on-going credit programs

AVP, Field Sales Manager – South-East Texas

• Build strong working relationships to effectively understand and address opportunities for growing sales
• Proactively identify and evaluate new business opportunities, enrolling new providers and managing the existing provider book
• Engage, in-person (and on occasion virtually), with office staff and doctors/owners
• Drive engagement in scheduled, outcome-driven meetings
• Assist with the commercialization of provider Point of Sale (POS) initiatives and products within assigned territory

AVP, Practice Development Manager – Dental

• Build strong working relationships to effectively understand and address opportunities for growing sales
• Develop long term client relationships with provider offices, assist them to identify and capitalize on growth opportunities
• Proactively identify and evaluate new business opportunities, enrolling new providers and managing the existing provider book
• Lead sales strategy and manage budget for assigned territory as part of a broader regional team

DevOps Engineer

• Drive investigations with cross-functional teams to understand failures, analyze production defects, troubleshoot systems, identify root cause, and implement fixes to prevent recurrence
• Work with peers to enhance observability, including establishing/maintaining dashboards and monitoring capabilities (e.g., Splunk/New Relic and similar tools), and improving alerting and operational readiness
• Ensure high standards of quality, availability, scalability, performance, and security of internally developed applications
• Continuously monitor the health and performance of engineering applications, production servers, and key service indicators; provide monitoring/reporting as needed
• Support release and operational processes, including troubleshooting CI/CD pipeline issues (e.g., Jenkins pipeline) and coordinating releases as needed with partner teams
• Participate in Agile sprints with cross-functional teams (multiple technologies, personnel, and processes) and contribute to continuous delivery and reliability outcomes
• Identify opportunities to drive technology innovation, reliability improvements, simplifications, and process improvements
• Communicate status of technical stacks, incidents, and reliability initiatives to stakeholders and leadership
• Work closely with a blended team of Synchrony resources and third-party partners/contractors
• Participate in an on-call rotation to respond to critical production issues

Reliability Engineer

• Ensure high availability, stability, and security of applications supporting OnePay integrations.
• Drive investigations with cross-functional teams to troubleshoot and implement fixes.
• Enhance observability and maintain monitoring capabilities using tools like Splunk.
• Develop automation leveraging AIOps and support release processes.

AVP, Reliability Engineer – OnePay

Sales

• Sell Regional & Store level client leadership on the benefits of our products
• Maintain relationships through effective communication
• Attend market/store meetings
• Develop in store product execution strategies/action plans
• Ensure regional strategies are rolled out to stores
• Drive application volume to meet/exceed goals
• Exceed customer satisfaction by meeting/exceeding established Client Satisfaction survey target goals
• Enhance implementation of in-store marketing programs
• Conduct on-going training
• Develop credit awareness programs with store/market management
• Audit store signage point of sale material for compliance
• Support Client Program Manager and client team initiatives
• Compile and present results of on-going credit programs
• Manage travel and marketing budgets
• Attend/support store opening and relocation events
• Develop and maintain key external client relationships
• Maximize/leverage credit support and commitment at store level
• Develop annual marketing plan for stores to support business goals
• Perform other duties and/or special projects as assigned

AVP, Credit Sales Manager

Software Engineer

• Stay current on Ab Initio product releases and industry trends, proactively proposing enhancements that improve outcomes for our stakeholders
• Provide knowledge transfer, coaching, and implementation guidance to team members to promote consistent patterns, standards, and best practices
• Support evaluation and development of forward-looking metadata capabilities, including enablement for cloud, AI/ML, and other emerging use cases (e.g., semantic metadata, tagging, and discoverability)
• Contribute to root cause analysis and remediation of data issues related to our metadata platforms and/or processes
• Partner with data governance, engineering, and analytics stakeholders to ensure metadata quality, lineage completeness, and consistent adoption of platform capabilities
• Create and maintain operational runbooks and support documentation to enable consistent operations, troubleshooting, and ongoing maintenance by the broader team
• Execute thorough functional and non-functional testing, and remediate defects to ensure enhancements meet performance, security, and reliability expectations
• Implement platform changes (e.g., metadata models, configurations, integrations, automation, and workflows) in accordance with established Agile and change management practices
• Produce clear, scalable solution designs for enhancements, prioritizing simplicity, reusability, and long-term supportability
• Elicit, document, and validate requirements for assigned platform enhancements, ensuring alignment with enterprise standards and stakeholder needs
• Identify and recommend platform improvement opportunities that increase usability, reliability, scalability, and maintainability
• Develop and maintain a detailed understanding of Synchrony’s current metadata platform implementation, including configurations, integrations, and operational processes

AVP, Analytics – Metadata Developer

Marketing

• Ensure the accuracy of marketing campaigns
• Create and organize data files for fulfillment campaigns
• Handle the distribution of reward points or certificates
• Develop and test rules to verify qualifying criteria for clients
• Verify all fulfillment campaigns manually for accuracy and compliance
• Responsible for continuous Offer Review Board (ORB) and Quality Assurance (QA) tasks aimed at reducing risks in marketing campaigns

Senior Analyst, Marketing Quality

Analyst

• Develop actionable insights on key business drivers and identify revenue opportunities using data visualization and storytelling.
• Execute segmentation strategies including those that support dormancy, sales potential and others; explore new ways of segmentation to drive growth.
• Analyze campaign performance and provide recommendations to optimize targeting and ROI.
• Use internal and external data to develop strategic recommendations to grow share of wallet and maximize profitability.
• Proactively propose, initiate & execute strategic open-ended/ambiguous problems.
• Deep dive and deliver on Ad-hoc & Strategic projects.
• Thought Leadership / Ability to self-complete projects with less guidance.
• Create/Maintain and deliver solutions/reports to allow business partners and external customers to self-service and empower them to run their business.

Senior Analyst, Analytics

• Responsible for end-to-end benefits and cancellations reporting, oversight, and analysis for the Payment Security debt cancellation product (and applicable Emerging Products)
• Serve as the subject matter expert for reporting accuracy, data integrity, and actionable insights related to: (1) benefit utilization analysis, (2) benefit and cancellation trends and drivers, and (3) leadership-level reporting that supports operational execution, risk management, and continuous improvement.
• Own the reporting lifecycle for Customer Benefits and Customer Cancellations, including consolidating and validating data from internal and external sources, performing deep-dive analysis, identifying anomalies and root causes, and reworking/rebuilding existing Supplier reporting to produce clearer, more decision-ready insights for Leadership.
• Conduct analysis to understand benefit utilization (e.g., customer attributes, origination/channel, tenure, geography, merchant/portfolio, segment, and other available dimensions), and identify patterns, shifts, and potential risks/opportunities.
• Analyze cancellation behavior and drivers, including timing, reason trends, and leading indicators; surface actionable insights to improve retention and customer outcomes.
• Build and deliver trend analysis, exception reporting, and deep dives to identify operational risks, anomalies, and emerging themes impacting benefits and cancellations performance.
• Rework, enhance, or rebuild existing reporting (dashboards, recurring decks, scorecards, datasets) to improve clarity, segmentation, drill-down capabilities, and executive relevance.
• Translate complex findings into concise leadership-ready insights, including narratives, recommendations, and measurable actions.
• Build strong working relationships with internal teams (e.g., Product, Operations, Compliance, Customer Experience, Risk) and external partners to align on definitions, outcomes, and action plans.
• Support Payment Security / Emerging Products initiatives and special projects as needed.

Senior Analyst, Benefits & Cancellations Reporting

• Provide monitoring results for strategy changes relative to expected outcomes
• Adhere to and maintain alignment between model changes and strategy updates
• Support collaboration with strategy owners to define KPIs, dashboards, and real-time reporting tools for strategy monitoring
• Prepare inputs for strategy risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence.
• Work cross functionally with strategy leads to support their analytics of strategies and models
• Support business leaders in driving timely course corrections due to execution gaps or divergence from strategic targets.
• Perform segmentation, cohort analysis, and experimentation to evaluate strategy impact.
• Adhere to governance principles over strategic initiative reviews and reporting cycles.
• Leverage tools such as SQL, Tableau, or Python to monitor trends and deliver insights that influence strategic recalibration.
• Maintain awareness of internal control and regulatory standards.
• Participate in cross-functional working sessions to evaluate monitoring outcomes and support continuous improvement initiatives.
• Perform other duties and/or special projects as assigned.

Senior Analyst, Strategy Monitoring & Analytics

Artificial Intelligence

• Own the vision, strategy, and multi-quarter roadmap for agentic AI solutions
• Lead the AI Modeling Platform (AMP) as a product by defining capabilities and prioritizing features
• Translate business problems into measurable value cases and track benefits realization
• Establish standards for agent safety, governance, and controls appropriate for regulated banking use
• Lead and grow a team of data scientists / ML engineers / decision scientists
• Drive end-to-end Agile delivery from discovery through scaling and lifecycle management
• Drive enterprise partnership and scale by aligning cross-functional stakeholders and cross-region teams
• Stay ahead of agentic AI/LLMOps and regulatory/MRM trends

VP, Network Connectivity Architect

Product Engineer, Automation

VP, IAM Assurance Leader

AVP, Field Sales Manager – South-East Texas

AVP, Practice Development Manager – Dental

AVP, Practice Development Manager – Dental

Reliability Engineer

AVP, Reliability Engineer – OnePay

AVP, Credit Sales Manager

AVP, Analytics – Metadata Developer

Senior Analyst, Marketing Quality

Senior Analyst, Analytics

Senior Analyst, Benefits & Cancellations Reporting

Senior Analyst, Strategy Monitoring & Analytics

AVP, AI Modeling Platform