Synchrony

Account Manager

• Deliver on SYF and OnePay’s credit program objectives for applications, new accounts and credit sales through the development and execution of initiatives across regions in assigned territory
• Monitor partner performance dynamics to develop and support growth strategies and action plans
• Partner with assigned client Sr. field leadership team and drive accountability by supporting their brand, culture and values to deliver on strategic action plans and drive key program performance indicators
• Leverage various internal and external channels to influence partner to achieve growth goals
• Help maintain competitive information and optimize how we differentiate vs the competition
• Work effectively in a highly cross functional environment with other departments such as Marketing, IT, Risk, Operations & Training to support business objectives
• Coordinate regular portfolio performance reviews with region & market client leadership at both OnePay and Walmart
• Develop methodologies to collect competitive intelligence, changes in market conditions and identification of opportunities to share internally and with client field leadership
• Provide value added analysis & reporting to client partners to evaluate and drive program performance
• Perform other duties and/or special projects as assigned

AVP, Regional Account Manager

• Partner with Walmart Regional Vice President leadership team(s) to lead engagement and support of the credit program
• Work with Sr. client partners to provide a robust strategy and growth mechanisms for the credit program
• Deliver on credit program objectives for applications, new accounts and credit sales through initiatives across assigned territory
• Monitor partner performance dynamics to develop and support growth strategies and action plans
• Coordinate regular portfolio performance reviews with market client leadership
• Provide value added analysis & reporting to client partners to evaluate and drive program performance

AVP, Regional Account Manager - OnePay North

Call Center Representative

• Develop and implement a strategic change management framework encompassing communication, training, adoption, and measurement aligned with program goals
• Facilitate defining a clear case for change tailored to stakeholders to build buy-in and commitment
• Perform audience and persona analysis to identify and understand all impacted user groups
• Define, design, and execute change management methods and activities to drive successful adoption throughout the program lifecycle
• Collaborate with key stakeholders to ensure visible sponsorship, advocacy, and alignment for the change
• Lead and partner with supporting teams to develop and execute comprehensive launch and sustainability plans
• Development and execution of communication plans leveraging multiple channels to ensure awareness and engagement
• Creation and maintenance of learning content including training materials, documentation, job aids, and e-learning modules
• Coordination and delivery of training sessions, webinars, hands-on workshops, and train-the-trainer programs
• Development OKRs and implement feedback loops, adoption/usage analytics, competency assessments, and readiness dashboards
• Partner with learning and development to create, onboard, and maintain comprehensive learning assets

VP, Contact Center Modernization Readiness & Enablement

Growth Marketing

• Reporting the VP, Digital Growth & Acquisition Marketing
• Serve as a core operator within the acquisition engine
• Responsible for driving measurable improvements in funnel performance, conversion efficiency, and test-driven growth
• Combine marketing expertise with strong quantitative rigor to design, execute, and scale structured experimentation
• Partner closely across marketing, product, analytics, and credit teams to continuously improve acquisition outcomes

VP, OnePay Funnel Optimization – Growth Strategy

Analyst

• Perform model monitoring activities for credit, customer, and non-customer decision models, including tracking of KPIs, stability metrics, and performance degradation indicators.
• Create and maintain dashboards and reports that communicate performance trends, trigger alerts, and highlight potential model concerns.
• Collaborate with model developers, owners, and validators to support timely issue investigation, remediation planning, and documentation updates.
• Support the development and maintenance of monitoring frameworks, including stability thresholds, performance benchmarks, and early warning indicators.
• Assist with the automation of recurring monitoring tasks using scripting (e.g., SAS, Python, SQL) and workflow tools.
• Document model performance summaries, trend analyses, and key monitoring artifacts in accordance with model risk policies.
• Prepare inputs for model risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence.
• Contribute to the adoption of MLOps best practices and explainability techniques (e.g., SHAP, LIME) to enhance monitoring transparency and trust.
• Participate in cross-functional working sessions to evaluate monitoring outcomes and support continuous improvement initiatives.
• Perform other duties and/or special projects as assigned.

Senior Analyst, Model Monitoring Analytics

Marketing

• Drive growth and profitability for a portfolio of top home furnishings retail partners
• Develop and execute growth plans aligned to partner business objectives
• Optimize marketing investment to maximize incrementality and profitability
• Lead in-store and digital marketing execution in collaboration with partners
• Manage an integrated marketing calendar for each partner and ensure quality delivery of strategies

VP, Client Marketing – Strategic Home Furnishings

Scrum Master

• Facilitate all Scrum ceremonies for Oracle ERP Cloud teams
• Collaborate closely with Product Owners, Developers, Functional Consultants, and QA
• Act as a servant leader and coach to Agile teams
• Identify, track, and remove impediments blocking team progress
• Monitor team metrics and provide transparent reporting to management

AVP, Scrum Master – Financial Apps

• Drive growth, consumer sales penetration, and profitability for partner retail organizations
• Partner with clients to develop and execute growth plans
• Optimize marketing investment and manage key performance indicators
• Lead marketing execution in collaboration with partners

Software Engineer

• Lead a development team through all phases of the Agile development life cycle
• Identify and provide technical details for features identified by business product owners
• Manage a team of software developers
• Implement new technologies and assist developers as they migrate to new technologies
• Provide strong technical leadership for the team developing iOS applications using SwiftUI / Swift / UIKit and Android applications using Kotlin /Jetpack Compose
• Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps
• Mentor and influence all levels of the team
• Ensure compliance with architecture, security and technology standards set by Synchrony Financial
• Assist in crafting and maintaining the future state technology architectural strategy and roadmap
• Participate in Agile scrums consisting of cross-functional teams
• Lead Agile sprints as technical expert
• Ensure application code quality through development, test, and QA
• Participate in addressing root cause analyses, incident reports and provide direction in problem resolution
• Provide use cases for AI to enhance our developer workflows
• Provide 24x7 on-call support periodically throughout the year
• Identify ways to increase efficiency and improve system performance
• Work with third party vendors to develop software and/or integrate their software into the company's products

AVP, Principal Mobile Engineer

IT Support

• Execute audit projects with limited direction
• Participate in annual risk assessment processes
• Prepare draft audit reports
• Track and validate findings/issues
• Present audit results to leadership

AVP, Audit Manager – IT

• Define product vision and strategy for Intelligent Routing and Workforce Optimization, aligned to Contact Center Modernization (CCM) and enterprise servicing priorities
• Own the end-to-end product roadmap and scaled delivery for inbound/outbound intelligent routing across Customer Service and Collections
• Drive measurable improvements in care time, NPS, and Voice of Customer
• Lead product management for CCM Workforce Planning Optimization platforms
• Deliver intelligent, human-centered routing and work orchestration, connecting customers and balancing workload effectively across geographies and service-level needs
• Drive workforce optimization outcomes, improving schedule accuracy, service delivery, reliability, and employee experience through streamlined processes and enabling tools
• Own platform integration strategy and execution to ensure seamless end-to-end connectivity across CCM, Workforce Planning Optimization, Workforce Management, and intraday systems
• Partner cross-functionally with Contact Center Operations, Technology, Architecture, Data, Risk, Compliance, and Experience Design to deliver secure, compliant, high-quality capabilities at scale
• Establish product metrics and operating cadence
• Accountable for longer-term platform capabilities including APIs and microservices for workforce planning, workforce management, and intraday management in a modern cloud-based environment
• Champion modernization and change adoption, influencing stakeholders and guiding rollouts that enable seamless omnichannel servicing across voice, digital, chat, and messaging

VP, Product – Contact Center Routing and Workforce Planning

• Report to the VP, Internal Audit Growth & Risk Management
• Execute audit engagements focused on risk management practices and controls
• Conduct testing to assess design and operating effectiveness of controls
• Actively manage completion of testing milestones
• Prepare high-quality audit deliverables and reports
• Maintain awareness of emerging risks and regulatory environment
• Research industry-related topics and maintain audit competency

AVP, Audit Manager – Growth & Risk Management

Full-stack Engineer

• Build amazing web applications using ReactJS, HTML, CSS, JS and more
• Work with a cross-shore development team
• Participate in agile sprints with cross-functional teams
• Analyze production defects and implement fixes
• Collaborate with third-party vendors for software development and integration

Software Development Engineer II

Vice President

• Lead analytics-driven strategy for a strategic and growing PayPal portfolio
• Partner closely with Marketing, Credit, Finance, Product, and brand analytics leads to identify and quantify revenue and profit opportunities
• Optimize marketing and product performance
• Translate customer, financial, and behavioral data into clear recommendations and business cases
• Communicate insights and recommendations to internal leaders and client/partner teams

AVP – PayPal Analytics

Compliance

• Prepare support for monthly, quarterly and annual Part 370 regulatory and SEC reporting for all deposit products
• Assist in project and program management related to Part 370 Compliance
• Partner and coordinate with stakeholders and project teams to meet milestones
• Manage cross functional, multi-year project and compliance plans
• Present periodic updates regarding project status to leadership
• Support quarterly regulatory reporting including process improvements

AVP, Regional Account Manager

AVP, Regional Account Manager - OnePay North

VP, Contact Center Modernization Readiness & Enablement

VP, OnePay Funnel Optimization – Growth Strategy

Senior Analyst, Model Monitoring Analytics

VP, Client Marketing – Strategic Home Furnishings

AVP, Scrum Master – Financial Apps

VP, Client Marketing – Strategic Home Furnishings

AVP, Principal Mobile Engineer

AVP, Audit Manager – IT

VP, Product – Contact Center Routing and Workforce Planning

AVP, Audit Manager – Growth & Risk Management

Software Development Engineer II

AVP – PayPal Analytics

AVP, Consumer Bank Regulatory Reporting – Initiatives