Senior Analyst, Benefits & Cancellations Reporting

Synchrony

Senior Analyst responsible for end-to-end benefits and cancellations reporting. Working with data analysis and business insights at Synchrony, a premier consumer financial services company.

Posted 6/4/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Responsible for end-to-end benefits and cancellations reporting, oversight, and analysis for the Payment Security debt cancellation product (and applicable Emerging Products)
Serve as the subject matter expert for reporting accuracy, data integrity, and actionable insights related to: (1) benefit utilization analysis, (2) benefit and cancellation trends and drivers, and (3) leadership-level reporting that supports operational execution, risk management, and continuous improvement.
Own the reporting lifecycle for Customer Benefits and Customer Cancellations, including consolidating and validating data from internal and external sources, performing deep-dive analysis, identifying anomalies and root causes, and reworking/rebuilding existing Supplier reporting to produce clearer, more decision-ready insights for Leadership.
Conduct analysis to understand benefit utilization (e.g., customer attributes, origination/channel, tenure, geography, merchant/portfolio, segment, and other available dimensions), and identify patterns, shifts, and potential risks/opportunities.
Analyze cancellation behavior and drivers, including timing, reason trends, and leading indicators; surface actionable insights to improve retention and customer outcomes.
Build and deliver trend analysis, exception reporting, and deep dives to identify operational risks, anomalies, and emerging themes impacting benefits and cancellations performance.
Rework, enhance, or rebuild existing reporting (dashboards, recurring decks, scorecards, datasets) to improve clarity, segmentation, drill-down capabilities, and executive relevance.
Translate complex findings into concise leadership-ready insights, including narratives, recommendations, and measurable actions.
Build strong working relationships with internal teams (e.g., Product, Operations, Compliance, Customer Experience, Risk) and external partners to align on definitions, outcomes, and action plans.
Support Payment Security / Emerging Products initiatives and special projects as needed.

Requirements

What you’ll need

Bachelor’s degree with 2+ years in a business analyst / reporting type of role or in lieu of degree 4+ years of relevant experience in a business analyst / reporting type of role (analytics/reporting, supplier management, and/or insurance processing)
2+ years of data analysis and reporting experience and also reporting back findings
Strong PC proficiency (Microsoft Office: Excel, PowerPoint, Word, Outlook) or comparable tools.
MS Excel (with experience /expertise with pivot tables, XLOOKUP, data validation; ability to build reporting with minimal ramp up); working knowledge of PowerPoint and Word.
2+ years of experience using a data visualization tool such as Tableau, Power BI or similar.
Strong written and verbal communication skills, including ability to summarize findings for leadership.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingbenefit utilization analysiscancellation analysistrend analysisexception reportingdata validationroot cause analysisdata visualizationreporting lifecycle

Soft Skills

communicationrelationship buildinganalytical thinkingproblem solvingattention to detailleadership readinesscollaborationinsight generationadaptabilitycritical thinking