Synchrony

Controller

• Perform daily client funding and ensure that all clients are funded timely and accurately
• Perform daily and monthly account reconciliations for Client Settlement financial activity in accordance with GAAP and SYF accounting policies
• Handle issue resolutions for internal and external clients
• Responsible for performing monthly analytical review of Settlement General ledger accounts

Manager, Controllership

Marketing

• manage end-to-end campaign execution within the Salesforce Marketing Cloud (SFMC)
• ensure campaigns are executed accurately and on time with proper QA and compliance checks
• collaborate with stakeholders to translate client requirements into executable SFMC workflows
• adhere to execution SOPs, QA processes, and documentation within the campaign management systems
• identify opportunities for automation, scalability and process improvement
• leverage AI (Einstein Engagement scoring, AI powered send time optimization) to improve engagement and conversion rates
• explore and implement AI tools for subject line optimization, A/B testing automation, and content optimization

Manager, Channel Marketing

Full-stack Engineer

• Participate in a cross-shore development team
• Review Pull requests and provide feedback to developers
• Own and work with the dev team on deliverables
• Control and improve code quality in the team
• Implement culture of learning in the team
• Influence and collaborate to create amazing APIs
• Participate in Agile scrums with cross-functional teams
• Analyze production defects, troubleshoot systems, identify root cause and implement fixes
• Work with third-party vendors to develop software and/or integrate their software into our products

Software Development Engineer – II

IT Support

• Reporting directly to the Head of IT Audit
• Develop, influence, and execute an innovative and industry leading approach to IT Audit strategy across Synchrony
• Lead a team of IT Audit professionals
• Drive comprehensive and dynamic Audit activities including audit universe, risk assessment, audit plan development, audit execution, MRA validation, continuous monitoring, and best practice sharing
• Supervise and manage Audit Managers in the planning and execution of Technology audit engagements
• Engage with India Leadership to understand emerging risk while providing risk themes and trends
• Assist with continuous monitoring activities related to Technology
• Oversee audit planning and execution of audits including audit scoping, setting audit objectives, defining audit test steps, performing audit fieldwork and drafting audit reports
• Present audit results to various levels of internal audit leadership, as well as the business organization

VP, Senior Audit Manager – Technology

• Ensure flawless, on-time delivery of Synchrony email marketing campaigns
• Drive campaign setup and email template approval, list selection and segmentation, and deployment of channel marketing campaigns with a focus on email, as well as learning and executing new channels
• Explore and evaluate AI features and tools to improve campaign processes, enhance targeting and personalization, and drive operational efficiencies
• Influence and support channel execution process standards (e.g., timelines, template design, data collection, and refinement) across Synchrony Marketing processes
• Collaborate with clients and peers within Performance Marketing to deliver complex channel requests & problem-solving (e.g., new clients, new offers/products, escalated requests related to timeline or complexity)
• Drive the re-imagination of channel execution, transforming to become more flexible, and agile, and deliver expedited cross-channel campaign solutions for all portfolios
• Scrum Master of Pod; runs stand-ups, assigns workload, trains Pod members on portfolio nuances, and ensures completion of all work
• Manage, train & mentor/coach team members to ensure competency in multi-channel execution, career growth pathing and enhance performance
• Act as subject matter expert for advanced email skillsets (e.g., data, execution processes, platforms, suppliers/agencies)
• Manage file selection and segmentation of Synchrony channel marketing campaigns and facilitate accurate execution of “file only” requests
• Collaborate with client marketers on optimal design, creative, and segmentation to drive email touchpoints, assisting clients with the agency creative process and legal approval
• Audit high complexity and/or flagged campaigns, including approving campaign requirements
• Share campaign performance metrics back to client teams and account managers for continuous campaign improvement
• Investigate, develop, and champion pilot strategies for next-generation channel optimization
• Ensure all campaigns meet required campaign documentation requirements
• Drive advancement and adoption of responsive design for mobile optimization

AVP, Channel Marketing

Data Analyst

• Lead the business analysis and stakeholder alignment for a multi-year data migration
• Develop data-driven insights and translate them into a clear migration roadmap
• Partner closely with stakeholders to define scope, timing, and sequencing
• Collaborate with cloud migration leaders and workstream owners
• Simplify complex technical topics for non-technical audiences
• Evolve the enterprise data usage data model
• Own the cloud data migration roadmap
• Deliver regular updates to stakeholders on progress
• Manage existing migration sequencing
• Define success measures and establish metrics to track migration progress

Senior Business Data Analyst – Cloud Data Migration

Software Engineer

• Develop and maintain Marketing Cloud Personalization beacons, sitemaps, event tracking
• Implement integrated marketing automation solutions using Salesforce Marketing Cloud
• Customize Salesforce Marketing Cloud solutions with REST API, AmpScript, and SQL development
• Maintain data governance standards
• Collaborate with Marketing Cloud Business Analysts to design cohesive solutions

AVP, Marketing Cloud Personalization Developer

Vice President

• Serve as a key contributor and lead analyst performing model validation with minimal supervision for credit acquisition, account management, fraud and marketing models built using both machine learning algorithms and traditional logistic regression techniques
• Perform the full scope end-to-end validation independently for assigned internally and vendor developed new models and existing models
• Lead/Perform the review and maintenance of relevant model and validation documentation, perform in depth analysis on large data sets and reports to support discussions on key analytics and model risks
• Work closely within the Risk organization to validate accuracy and performance of all models, whether statistical/AI/ML or non-statistical to identify any issues requiring further investigation, and resolve problems independently
• Collaborate with the Synchrony Financial business teams to uncover and highlight risk associated with models
• Keep pace with the latest model developments in academia, regulatory environment, risk technology (vendor and in-house) and financial services industries in order to provide expert guidance to the Synchrony Financial functions
• Support regulatory examinations and internal audits of the modeling process and selected models samples
• Provide technical consultation and process improvement to model risk management on recommended solution based on solid research in the academic and industry practice
• Perform other duties and/or special projects as assigned

AVP, Model Validation

Account Manager

• Drive client partnership and revenue growth
• Lead senior client relationships and manage portfolio performance
• Shape demand and priorities for work delivery
• Collaborate across functions for effective project execution
• Build and develop a high-performing team

VP, Account Leadership

• Guide a team of Operations Servicing Leaders
• Own performance metrics related to Global Servicing team
• Manage a $35MM annual budget
• Establish a culture of trust and inclusion
• Partner with business leaders to identify innovative solutions
• Maintain overall compliance with policies and procedures

VP, Hub Leader

• Drive multiple program initiatives within the Amazon portfolio, focusing on advancing credit penetration across Amazon’s retail ecosystem while ensuring a first-class customer experience.
• Collaborate closely with business leaders across Synchrony and Amazon to develop and implement strategies that improve the customer experience and increase credit sales penetration.
• Effectively balance Amazon client-driven initiatives with Synchrony’s product offerings, ensuring alignment with portfolio governance standards.
• Manage the governance landscape by maintaining compliance, risk management, and adherence to portfolio policies.
• Demonstrate strong project management skills by developing, tracking, and driving initiatives to completion, ensuring timely delivery and measurable impact.
• Deeply understand and navigate Amazon’s internal prioritization process; lead efforts to move Amazon initiatives through this process efficiently and effectively.
• Build and maintain strong, trusted relationships with Amazon stakeholders to foster ongoing collaboration and partnership.
• Utilize technical acumen to create, maintain, and manage trackers and dashboards within SharePoint or similar collaboration tools to provide transparency and progress updates on initiatives.
• Analyze data and client insights to inform strategic decisions and adjustments to program initiatives.
• Communicate clearly and effectively across cross-functional teams to align on objectives, priorities, and deliverables.

Senior Client Development Manager

• Lead all aspects of General Tax Planning, M&A Tax, International Tax, Transfer Pricing, Tax Audits and Information Reporting and Withholding
• Engage directly with business partners, cross functional teams as well as external advisers to provide real time tax analysis and deal structuring advice
• Collaborate with business partners on tax implications of new products, vendor relationships and emerging regulatory requirements
• Provide tax legal support and advise cross functional teams on US Federal, State and Local and Global Taxation matters
• Partner with key contacts in Legal, Business Platforms, Finance, Treasury, Business Development, Strategic Investments, and Operations to execute transactions
• Manage relationships with outside law firms and advisors regarding planning, return preparation, and audits
• Monitor and analyze existing and proposed tax legislation and advise management on tax changes that will impact the business

Senior Tax Counsel

Call Center Representative

• Oversee Synchrony’s Contact Center Modernization strategy, roadmap, delivery, and value realization
• Drive AI-powered transformation including intelligent self-service and agent assist
• Modernize omnichannel customer engagement across voice, IVR, chat, SMS, and messaging
• Deliver measurable results across customer experience, agent productivity, operational robustness, and cost efficiency
• Define and execute Synchrony’s enterprise Contact Center Modernization vision and roadmap

SVP, Contact Center Modernization

Growth Marketing

• Provide actionable insights into effectiveness & impact of Health & Wellness Dental initiatives
• Be an SME and business consultant by understanding business needs and performance trends; share analytical thinking with solutions that translate those needs into insights and recommendations
• Support large client growth and software technology partners through building comprehensive customized client reporting and analytic solutions both for internal customers & external clients
• Drive open-ended analyses to help optimize provider & client behavior
• Through effective storytelling, present complex analytical information to sales leadership in a clear and concise manner
• Lead and drive business KPI design and measurements, improve accuracy and recommend investment optimization opportunities
• Partner cross-functionally with various stakeholders in a highly matrixed organization, working closely with Sales, Product, Marketing, IT, Credit, Finance, and others
• Supervise team members, drive efficiency, and optimize standard processes
• Perform other duties and/or special projects as assigned

VP, Health & Wellness – Dental Growth Analytics

Program Manager

• Lead, plan, and execute modern workplace programs aligned to US Hub Strategy
• Manage project cost, schedules, milestones, dependencies, risks, and issue resolution across multiple workstreams
• Own program communications and prepare project documentation
• Coordinate technology readiness planning for Interns and BLPs
• Support onboarding/offboarding programs
• Ensure project deliverables align across workplace operations, technology teams, and end-user experience requirements
• Coordinate desk, office, and AV setups and decommissions
• Perform other duties and/or special projects as assigned