Synchrony

Product Manager

• Manage, develop, and drive Synchrony merchant channel product
• Provide visionary leadership and strategic direction for the portfolio to meet business growth, profitability, and customer needs
• Own the provider/merchant experience
• Align a cohesive strategy with our Health & Wellness, Home & Auto and Lifecycle teams
• Define and deliver product strategy, roadmap and ultimately prioritization of a new features
• Work directly with Product Marketing, IT, Analytics, Sales and business stakeholders to improve merchant experience
• Gather Voice-of-Customer feedback and process aggregate feedback from clients, consumers and internal teams
• Partner with Marketing, and Commercialization teams to develop product marketing strategy and materials
• Develop dashboards and metrics to communicate progress and channel performance
• Coordinates legal, compliance, risk, and regulatory requirements for new capabilities and enhancements

AVP, Product Management

Financial Planning and Analysis

• Support financial planning and analysis (FP&A) related activities of the Treasury function
• Develop & integrate the Treasury Funding Plan, interest expense and investment income forecasts for all planning sessions
• Support coordination of ALCO and Funding, Liquidity and Investment working group meetings and materials and present key Treasury trends and related metrics
• Collaborate with internal stakeholders to align Treasury strategies with overall business objectives
• Assist with implementation of key Treasury strategic initiatives and simplification efforts

AVP, Treasury – Financial Planning and Analysis

Analyst

• Execute IT General Controls and IT application control testing, producing high quality deliverables according to departmental and professional standards while ensuring walkthrough and testing are completed timely and within budget
• Assist and support the Senior Manager in building the IT SOX testing program and develop positive cross-functional relationships with control owners
• Identify control gaps and potential issues, discuss viable solutions with the business to address gaps, and obtain management action plans for remediation
• Apply audit sampling and testing techniques in line with industry and departmental standards
• Determine whether controls in scope for testing support key SOX objectives and expectations on risk mitigation
• Utilize tools such as Excel and data analytics packages (e.g., SAS) to effectively and efficiently execute control test procedures
• Communicate periodic updates and test results to internal and external stakeholders
• Perform and document issue validation and close audit findings
• Maintain internal audit competency through ongoing professional development including actively pursuing internal audit certifications
• Perform other duties and/or special projects as assigned

Senior Analyst, SOX IT Testing

IT Support

• Contribute and execute as part of a team on scheduled audits with limited supervision needed on complex audits/MRAs
• Ensure audits conform with professional and departmental standards, budgets, and timelines.
• Support detailed process walkthroughs with management, including the identification of process risks and controls
• Document clear audit work papers that succinctly articulate purpose, scope, procedures and conclusions of test work performed
• Identify control gaps or control deficiencies and assess the impact to the business
• Prepare draft written audit reports and other presentations for review and approval by the Senior Audit Manager with limited supervision.

AVP, Audit Manager – Operations

Vice President

• Partnering with various PCMs to understand analytic needs and provide insight and recommendations to support portfolio growth and loss mitigation.
• Develop and support best-in-class analytic solutions/algorithms for assigned clients with minimum guidance.
• Ability to solve business problems independently as well as coordinate and lead credit tasks in cross functional projects.
• Identify the key trends associated with portfolios using advanced analytics and help the business to deploy necessary strategies to mitigate credit losses.
• Study and analyze existing business trends and provide actionable insights to Portfolio Credit Managers and senior leadership on-ways to increase profitability.
• Support tracking and reporting of champion/challenger tests including preliminary analysis of the performance of the different strategies.
• Work cross-functionally to support the implementation of new products and capabilities.
• Work on multiple projects simultaneously and manage projects independently across portfolios.
• Coach analysts in various business/technical aspects, establishing priorities and coordinating work.
• Investigate and resolve various customer and client issues.
• Expand support to other PCMs and team members based on need.

AVP, Portfolio Credit Analytics

• Create actionable insights from all Synchrony digital platforms, including consumer/merchant-facing application, servicing, and corporate websites
• Design, develop, and execute analytical solutions, such as CPI, ROMI, EM dashboards, etc.
• Collaborate and work with onshore and offshore resources on best practice

AVP, Campaign Analytics, Insights

Sales

• Sell Regional & Store level client leadership on J.Crew credit card program benefits
• Maintain relationships through effective communication and store visits
• Develop in-store product execution strategies and training for store leaders
• Manage travel budget and schedule store visits effectively
• Support new store openings and ensure credit readiness from day one

AVP, Credit Sales Manager

Risk

• Provide guidance on managing supplier risk across the full supplier lifecycle
• Lead the risk assessment of suppliers and inform due diligence evaluations
• Advise on risk mitigation actions for supplier incidents
• Collaborate with partners and oversee adherence to the Supplier Risk Management Program
• Monitor for material changes in risk and escalate concerns to leadership

VP, Senior Supplier Risk Manager

Marketing

• Liaise with clients and peers within Performance Marketing to deliver complex channel requests & problem-solving (e.g., new clients, new offers/products, escalated requests related to timeline or complexity).
• Drive the re-imagination of channel execution, transforming to become more flexible, and agile, and deliver expedited cross-channel campaign solutions for all portfolios.
• Scrum Master of Pod; runs stand-ups, assigns workload, trains Pod members on portfolio nuances, and ensures completion of all work.
• Manage , train & mentor/coach team members to ensure competency in multi-channel execution, career growth pathing and enhance performance
• Act as subject matter expert for advanced email skillsets (e.g., data, execution processes, platforms, suppliers/agencies).
• Manage project initiatives as assigned (e.g., temporary resources, supplier/agency reviews, platform upgrades, client initiatives, cross-channel strategy).
• Manage file selection and segmentation of Synchrony channel marketing campaigns and facilitate accurate execution of “file only” requests.
• Collaborate with client marketers on optimal design, creative, and segmentation to drive email touchpoints, assisting clients with the agency creative process and legal approval.
• Work within designated email platforms to build and launch email marketing campaigns, adopting AI features to streamline build processes and improve campaign effectiveness.
• Audits high complexity and/or flagged campaigns, including approving campaign requirements.
• Shares campaign performance metrics back to client teams and account managers for continuous campaign improvement.
• Investigate, develop, and champion pilot strategies for next-generation channel optimization.
• Ensure all campaigns meet required campaign documentation requirements.
• Drive advancement and adoption of responsive design for mobile optimization.
• Ensure adherence to purchase order and invoice management procedures.
• Drive continued adoption and consistent usage of Performance Marketing process tools by team and clients, including compliance with records retention.
• Perform other duties and/or special projects as assigned, with a focus on exploring and integrating AI-driven innovations to improve overall marketing operations

AVP, Channel Marketing

• Own development and execution of lifecycle strategy for Consumer Banking
• Lead development of customer journey frameworks using behavioral and transactional insights
• Design trigger-based, automated lifecycle campaigns across channels to improve engagement and customer outcomes
• Partner with Legal, Risk, Compliance, and other stakeholders to deliver compliant, customer-centric communications
• Lead a team of lifecycle marketing managers, providing coaching and development to foster a high-performance culture

VP, Lifecycle Marketing

• This role entails active leadership in M&A strategy development and deal origination, execution, and integration for Synchrony Financial.
• Responsibilities include relationship management with investment banks, deal origination, screening and analysis, recommendations to Executive Leadership, leading due diligence teams to execute and close transactions.
• Assist in the integration of acquired companies and be a leader of deal teams for acquisition opportunities.
• Develop strategic rationale and recommendations for acquisition opportunities.
• Maintain relationships with investment bankers, advisors, and financial services executives.
• Originate acquisition opportunities and build a robust pipeline of deal activity.
• Lead the structuring and analysis of acquisition opportunities.
• Formulate and present investment theses and recommendations to Executive Leadership.

SVP, Mergers and Acquisitions

• Serve as the primary compliance expert for business teams
• Develop strong relationships with senior members of the Platform
• Assess Platform activities and initiatives for compliance risks
• Conduct independent due diligence and compliance oversight
• Draft reports identifying material risks and deal caveats
• Maintain and improve compliance processes

VP, Platform Risk Leader

• Management of the Model Risk Policy and Standards including the development and implementation of key control processes and supporting procedures/job aids/templates/guideline/training
• Partner with the validation center of excellence (COE) to design, formalize, implement, and maintain the GEN AI model governance/validation framework
• Systematically address the opportunities identified through the regulatory exams, MRM self – assessment, quality assurance program and model community’s feedback to continuously improve validation rigor, value, speed, and model stakeholder experience.
• Provide strategic guidance and innovative directions to the MRM team, and lead the implementation of best practices and recommendations.
• Maintenance and enhancement of the centralized Model Inventory and Attestation Process
• Serve as Secretary of the Model Risk Oversight Sub-Committee and supporting Working Group, responsible for agendas, meeting minutes, charter maintenance, etc.
• Key liaison to support other 2nd line of defense risk pillars activities such as Enterprise Risk Assessment, Risk and Control Self-Assessment, and Issue Management processes, etc., and strengthen strategic positioning by integrating insights and best practices across risk management functions.
• Deliver comprehensive management reports on both individual and aggregate model risk.
• Identify thematical issues, and provide actionable insights and guidance to the 1st line to proactively manage and mitigate model risk.
• Design and deliver board education
• Partner with the supplier risk management and source to pay team to manage and enhance the model vendor onboarding process, ensuring a seamless integration of vendor capabilities to support robust model development and deployment.
• Facilitate regulatory examinations and internal audits of the modeling process and lead the model governance sessions to ensure compliance and foster continuous improvement in model risk management practices.
• Keep pace with the latest developments in academia, regulatory environment, risk technology (vendor and in-house) and financial services to provide expert, practical advice to ensure the group stay relevant and current.

VP, Model Governance

• Drive GenAI Enablement Across the Goldmind Team
• Identify and Coordinate GenAI Training & Certification Opportunities
• Manage GenAI Use Case Development and Pilot Programs
• Reporting and Analytics on GenAI Adoption & Impact
• Lead New GenAI Tool Identification, Evaluation, and Onboarding
• Champion Change Management and AI Adoption
• Collaborate Cross-Functionally

AVP, Creative Technology & Enablement Leader

Account Manager

• Owns and manages daily client relationships
• Writes creative briefs
• Facilitates feedback loops between client and agency
• Leads and coaches the team