Sword Health

Backend Engineer

• Lead a team, establishing a technical vision, resolving technical disagreements and ensuring the success of delivered solutions.
• Oversee day-to-day operations, delegating tasks and set deadlines/goals.
• Stay up to speed with all web technologies, software architecture principles and design patterns, investing in continual improvements.
• Use appropriate engineering practices, such fully automated development pipelines and testing.
• Understanding the current lifecycle and development of new lifecycles with emphasis on software quality processes.
• Work closely with our infrastructure team and other tech leads to define and improve our software and infrastructure architecture.
• Maintaining a productive and inspiring working environment for development teams, actively participating in the training/building skills, provide coach, monitoring performance, motivating the team, recognize high performance and reward accomplishments.
• Together with the HR team and assisting Hiring Manager, help on R&D process, motivation and retention of new members.

Backend Engineer – Team Lead

Therapist

• Watching exercise session recordings and scoring movement quality using Sword's clinical assessment framework – covering injury risk, movement effectiveness, range of motion, technique, and overall execution
• Providing rep-level assessments, session-level summaries, and structured written feedback
• Reviewing and quality-checking assessments produced by other annotators on the team
• Flagging ambiguous cases, unusual presentations, and content quality issues
• Participating in calibration sessions with other annotators to maintain consistent scoring standards across the team
• Working full-time (40 hours/week), remotely, using Sword's web-based annotation tools

Clinical Video Annotator, Physical Therapist – Contractor

QA Engineer

• Be an active participant in the product development lifecycle, ensuring quality from planning to release
• Collaborate closely with Product, Engineering, and Design to clarify requirements and identify edge cases early
• Define, create, and execute test cases for mobile (iOS/Android) and backend systems
• Perform exploratory testing with a strong focus on user experience and product behavior
• Test and validate API integrations and data flows
• Identify, document, and track defects through resolution
• Investigate issues using logs, tools, and internal systems
• Proactively communicate quality risks, gaps, and improvements
• Contribute to improving QA processes, documentation, and best practices

QA Analyst

Business Development Rep

• Work closely with the sales team in your assigned territory to help create and execute pipeline growth plans
• Drive outbound prospecting through account and contact research
• Work closely with benefit consultants to drive awareness and create connections within local offices
• Process inbound lead qualification from email campaigns and website inquiries
• Drive attendance to marketing events, conferences and trade shows.
• Work within our CRM to track, analyze, and report on sales activities and KPIs while taking ownership in improving and creating various sales-related processes
• Communicate directly with various points of contact within our partnerships team to advance the sales effort
• Support the sales team at conferences and in-person meetings

Enterprise Business Development Representative

• Conduct Onboarding video & audio consultations with members at the beginning of their program.
• Address any high-level questions a member may have on the program and create the foundations for long lasting behavioral change.
• Process information shared by the member to build a brief for the treatment PT.
• Create handoff notes for the treatment PT to correctly follow the member.
• Address any additional questions the treatment PT might have on a member.

Intake Physical Therapist, Spanish Only

• Reinforce our physical therapy team with knowledge and solid clinical experience.
• Drive clinical outcomes for our patients through exceptional patient engagement.
• Apply our digital approach in the treatment of patients with musculoskeletal disorders.
• Assist in the clinical validation of new therapeutic programs.

Seasonal Treatment Physical Therapist

Data Engineer

• ETL (Extract, Transform, Load) Pipelines: Ensure the reliable operation of existing ETL pipelines by monitoring data flows, validating and reconciling data, identifying and resolving issues, and maintaining high standards of data quality across multiple healthcare data sources;
• Data Validation & Quality Management: Develop and maintain automated validation and cleansing rules to identify and resolve data quality issues such as missing data, mismatched fields, and invalid clinical or billing codes (e.g., ICD, CPT);
• Monitoring, Alerting & Incident Response: Configure and manage monitoring and alerting mechanisms to detect processing failures, latency issues, and data anomalies in near real time, and drive timely resolution;
• Issue Investigation & Root Cause Analysis: Lead root-cause analysis for data and pipeline issues, partnering with data engineering and upstream data providers to resolve defects and prevent recurrence;
• Cross-Functional Collaboration & Process Improvement: Work closely with data engineering, product, customer success, and operations teams to continuously improve data reliability, operational workflows, and documentation.

Data Operations Engineer

Sales

• Prospect, educate, accelerate, and close complex enterprise deals with regional and national health plans.
• Develop and articulate compelling value propositions tailored to payer economics, clinical performance, and total cost-of-care impact.
• Build, nurture, and expand senior executive relationships with health plan decision-makers and industry influencers.
• Partner with SMEs to build strategic collateral, refine financial models, and solve complex payer-specific challenges.
• Build and maintain a robust, accurate pipeline—including forecasting, dashboards, and performance reporting.
• Collaborate cross-functionally to ensure seamless deal execution and long-term account success.
• Serve as a spokesperson for Sword at industry events, conferences, and partner forums.
• Leverage deep payer relationships and market knowledge to gain access to new accounts and accelerate multi-line expansion.
• Influence regional go-to-market strategy and contribute to continuous improvement across the Health Plans sales motion.
• Champion a culture of curiosity, collaboration, and high performance—supporting peers and contributing to broader commercial team development.

Regional Vice President, Health Plan Sales – Cardiometabolic Health

Salesforce Administrator

• Own the design, architecture, and continuous improvement of Salesforce across the organization.
• Lead the development of scalable custom solutions using Apex, LWC, Flows, and third-party integrations.
• Define and enforce Salesforce governance standards, including security models, data integrity, and release management processes.
• Architect and maintain advanced reports, dashboards, and analytics frameworks that drive strategic business decisions.
• Proactively identify platform inefficiencies and lead initiatives to improve performance, automation, and user adoption.
• Lead end-to-end Salesforce projects independently, from requirements gathering through delivery and post-launch support.
• Design and manage complex integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and native connectors.
• Partner with senior stakeholders and business leaders to translate strategic requirements into scalable technical solutions.
• Drive Salesforce release cycles, managing sandbox environments, deployment pipelines, and change management.
• Lead, mentor, and upskill junior Salesforce team members and business users.
• Establish and maintain a comprehensive documentation library covering architecture decisions, configurations, and development standards.
• Evaluate and champion new Salesforce features, products (including Agentforce and AI capabilities), and ecosystem tools to keep the platform ahead of business needs.

Senior Salesforce Administrator – Developer

Product Manager

• Own Predict end-to-end as a business: define strategy, roadmap, execution, and outcomes, making it a core driver of Sword’s AI Care Platform and cost-trend reduction.
• Run Predict’s operating system: set goals and KPIs, lead planning cycles, and establish a strong execution cadence (weekly, monthly, quarterly).
• Drive Predict’s P&L: own budget, forecasting, resourcing, and ROI trade-offs to maximize member and client impact.
• Build and scale the department: lead two pods and ensure clear accountability, speed, and quality of delivery.
• Expand data access at scale: unlock and operationalize claims, prior auth, Rx, and real-time feeds through partnerships with Payor, ExO, HECI, Sales, Legal, Security, and Data.
• Advance Predict’s intelligence layer: steer AI/ML, data engineering, and product to improve model accuracy, real-time triggers, and targeting across cost drivers.
• Drive engagement with Growth: optimize multi-channel journeys and experimentation to improve conversion and downstream outcomes.
• Lead cross-functionally: align Product, Clinical, Ops, Growth, CS, and Commercial to embed Predict into platform strategy and client delivery.
• Act as a visible leader: communicate clearly, unblock teams quickly, and make high-quality decisions with strong accountability.

Head of Product, Predict

Vice President

Regional Vice President, Health Plans – Mental Health

• Prospect, educate, accelerate, and close complex enterprise deals with regional and national health plans, focused primarily on the Medicare Advantage market.
• Develop and articulate compelling value propositions tailored to payer economics, clinical performance, and total cost-of-care impact.
• Build, nurture, and expand senior executive relationships with health plan decision-makers and industry influencers.
• Partner with SMEs to build strategic collateral, refine financial models, and solve complex payer-specific challenges.
• Build and maintain a robust, accurate pipeline—including forecasting, dashboards, and performance reporting.
• Collaborate cross-functionally to ensure seamless deal execution and long-term account success.
• Serve as a spokesperson for Sword at industry events, conferences, and partner forums.
• Leverage deep payer relationships and market knowledge to gain access to new accounts and accelerate multi-line expansion.
• Influence regional go-to-market strategy and contribute to continuous improvement across the Health Plans sales motion.
• Champion a culture of curiosity, collaboration, and high performance—supporting peers and contributing to broader commercial team development.

Regional Vice President, Health Plans – Medicare Advantage

Software Engineer

• Support and optimize end-to-end business processes across:
• - Plan-to-Produce
• - Procure-to-Pay
• - Order-to-Cash
• - Record-to-Report
• Contribute to the improvement of:
• - Manufacturing operations including BOMs, Work Orders, WIP and Costing
• - Supply Chain and Inventory Management
• - MRP and Demand Planning
• - Multi-Subsidiary and Multi-Book environments
• Ensure financial and transactional accuracy, including:
• - Cost Accounting and variance visibility
• - General Ledger impact and transaction integrity
• - Multi-Book Accounting
• - Intercompany transaction flows
• Collaborate closely with Operations, Finance and Technology teams to ensure alignment between business needs and ERP capabilities.
• Ensure consistency and proper alignment between:
• - ERP
• - External systems
• - Internal systems
• Support process standardization, governance and continuous improvement initiatives.

Netsuite Developer – Administrator

• Manage and configure Salesforce applications to meet business requirements.
• Perform regular system maintenance, including user management, data integrity, and security settings.
• Implement and manage custom objects, fields, formulas, validation rules, and flows.
• Develop and maintain basic reports, dashboards, and analytical tools to support business decision-making.
• Monitor and troubleshoot system performance and resolve issues as they arise.
• Assist in designing and testing custom Salesforce solutions under the guidance of senior team members.
• Support Salesforce integrations with other systems and third-party applications using available tools.
• Collaborate with stakeholders to gather requirements and deliver enhancements that improve user experience and business processes.
• Assist in Salesforce-related projects, ensuring timely updates and quality delivery.
• Work closely with cross-functional teams to understand business needs and help prioritize work.
• Provide user training and support to enhance system utilization and effectiveness.
• Create and maintain documentation for system configurations and customizations.
• Stay current with Salesforce releases, features, and best practices, suggesting platform improvements when relevant.

Salesforce Administrator – Developer

• Attend labor & public sector conferences, trade shows and events as needed to spread awareness of Sword and build labor & public sector relationships.
• Autonomously drive deals from initial discovery stages to win/close.
• Work with legal teams on contract negotiations and final signatures.
• Find and cultivate new labor & public public sector leads, successfully converting them into qualified sales opportunities.
• Drive new business growth within the assigned territory.
• Build and maintain relationships with key stakeholders in labor unions and public sector organizations.
• Develop strategic outreach plans to expand market presence.
• Collaborate with internal teams to ensure seamless client onboarding and support.
• Thoroughly prepare for presentations and anticipate questions and objections.
• Work with the implementation team to ensure a successful enrollment of the Sword Health’s MSK digital solutions.