Sword Health

General

• Conduct clinical intake calls and assess member needs, goals, and program fit
• Work with Phoenix, our AI Care Specialist, by overseeing AI-supported interactions and ensuring clinical quality and safety
• Deliver member support via synchronous and asynchronous chat
• Conduct short and long video-calls with members
• Monitor member progress using measurement-based care (e.g., PHQ-9, GAD-7)
• Identify and respond to risk signals, including escalation and referral when needed
• Document care in line with clinical, ethical, and regulatory standards
• Support development of Standard Operating Procedures to help scale member care operations

Mental Health Specialist

• Deliver personalized guidance on the functional, physical, and emotional aspects for perimenopause through post-menopause
• Coordinate care for members pursuing hormone therapy through Bloom’s partner clinician network
• Identify when member needs fall outside wellness scope and require clinical evaluation
• Contribute to the program protocol and AI development and participate in quality review
• Support Bloom’s operations by shaping workflows and helping scale consistent, high-quality care delivery
• Coordinate with Bloom's multidisciplinary team

Women’s Health Specialist – Nurse Practitioner

• Deliver personalized guidance on the functional, physical, and emotional aspects across pregnancy wellness, birth preparation, early postpartum recovery, and lactation support****
• Identify when member needs fall outside wellness scope and require clinical evaluation****
• Contribute to the program protocol and AI development and participate in quality review****
• Support Bloom’s operations by shaping workflows and helping scale consistent, high-quality care delivery****
• Coordinate with Bloom's multidisciplinary team

Women’s Health Specialist – Certified Nurse Midwife

• Provide personalized nutrition guidance and lifestyle coaching primarily through in-app chat.
• Monitor individualized nutrition and lifestyle plans within Sword’s internal systems.
• Track connected device data and engagement patterns, stepping in directly when members need nuanced guidance.
• Provide accountability, encouragement, and personalized lifestyle guidance to help members build habits they can sustain.
• Share qualitative member feedback with the product and clinical teams to help improve the experience.

Health Specialist, Registered Dietitian

Product Marketing

• Build the narrative, positioning, and competitive differentiation that makes it clear why Bloom is categorically better than incumbent solutions, and the rest of the women's health market.
• Build and lead a small team of solution specialists who pair with sales reps across segments.
• Canvass the market systematically, in the US and globally, to surface accounts, RFPs, renewal signals, and segment opportunities that would otherwise go unnoticed.

Head of Go-to-Market

AI Research Scientist

• Design and execute research on multimodal model training — with a primary focus on vision-language models and, increasingly, speech-language models — including fine-tuning, alignment, and post-training methods (SFT, RLHF) tailored for clinical domains;
• Develop and improve models that enable our AI agents to perceive and understand patients through video, language, and speech, building towards unified multimodal patient understanding;
• Contribute to the full model development cycle: multimodal dataset curation and annotation, architecture design, cross-modal training strategies, evaluation, and iteration;
• Collaborate across AI Engineering, Product, and Clinical teams to translate multimodal research breakthroughs into production systems that deliver patient care;
• Work towards long-term ambitious research goals — such as real-time multimodal patient state estimation, clinical memory, and safety validation — while identifying and delivering immediate milestones;
• Advance the field by publishing in top-tier AI venues and clinical journals, contributing to Sword's growing body of peer-reviewed research.

AI Research Scientist – Multimodal Post-Training

Product Manager

• Own end-to-end responsibility for one of our main metrics, driving product strategy, roadmap, and execution;
• Lead a dedicated cross-functional squad (data, design, engineering, clinical) to rapidly ideate, build, and iterate on solutions;
• Use AI as the foundation, not an add-on to reinvent how members access care;
• Drive rapid, data-informed trade-off decisions, balancing speed of iteration with quality and impact;
• Champion a holistic, member-first perspective, ensuring cohesive experiences across programs;
• Shipfast, experiment constantly, and learn quickly, proving impact every step of the way;
• Communicate progress, learnings, and strategic recommendations clearly to leadership and cross-functional partners;

Senior Product Manager

Account Manager

• Own Partner Revenue and Pipeline Outcomes: Build and execute strategic account plans for a portfolio of reseller partners, driving partner-sourced and partner-influenced opportunities aligned to commercial growth goals.
• Build Deep Relationships Across Strategic Partners: Develop and expand relationships with executive sponsors, partnership leaders, sales teams, customer success teams, and other key stakeholders within partner organizations to establish Sword as a preferred solution.
• Drive Joint Go-To-Market Execution: Develop and execute joint business plans that include pipeline generation activities, account targeting, marketing campaigns, events, sales enablement, and executive engagement.
• Enable Partners to Confidently Position Sword: Deliver product updates, competitive positioning, and commercialization support that enables partners to effectively identify opportunities, position Sword as the best fit offering, and bring Sword into customer conversations.
• Drive Partner Performance and Growth: Assess partner engagement, commercial performance, and growth potential to identify opportunities for deeper investment, increased market activation, and expanded revenue generation.
• Expand Adoption Across Sword’s Portfolio: Work with partners to increase awareness and adoption of existing and newly launched products, ensuring partners understand Sword's full value proposition and are equipped to bring the right solutions to their customers.
• Identify and Evaluate New Partnership Opportunities: Continuously assess the partnership landscape, emerging market trends, and adjacent channels to identify strategic growth opportunities, and inform Sword's long-term channel strategy.
• Activate the Market Through Events and Strategic Engagement: Plan and execute partner-facing activities including executive meetings, customer introductions, joint events, webinars, and industry conferences designed to deepen engagement and generate pipeline.
• Maintain Operational Rigor, and CRM Discipline: Track partner activity, pipeline, account plans, and revenue impact in Salesforce. Maintain accurate forecasting, reporting, and attribution while ensuring consistent follow-through on growth initiatives.

Senior Manager, Partnerships

Sales

• Hunt for new Sword Mind opportunities across consultants, brokers, direct employer relationships, partners, and health plans, with a focus on uncovering mental health RFPs, evaluations, pilots, and strategic buying moments.
• Build and run a repeatable Mind sales playbook that includes account targeting, consultant mapping, broker activation, channel partner engagement, competitive positioning, executive outreach, and disciplined follow-up.
• Generate significant Mind-specific pipeline that can close in-year, while also developing a strong qualified pipeline for 2027.
• Partner closely with the existing Employer Sales team to identify where Mind can expand current Sword conversations, create new entry points, or strengthen broader platform opportunities.
• Coordinate with Consultant Relations and Health Plan Partnerships to avoid market confusion, align ownership, and present a unified Sword message across all external stakeholders.
• Develop a strong understanding of the mental health competitive landscape, including EAPs, teletherapy vendors, digital behavioral health solutions, navigation platforms, and point solutions such as Lyra, Spring Health, Modern Health, Headspace, Talkspace, and traditional health plan behavioral health programs.
• Differentiate Sword Mind by clearly while hunting for opportunities to include additional products within the Sword AI Care platform.
• Engage senior Benefits, Total Rewards, HR, Wellbeing, Finance, Procurement, consultant, broker, and partner stakeholders to uncover pain points tied to mental health access, engagement, cost, productivity, workforce wellbeing, and fragmented vendor experiences.
• Lead high-quality discovery, qualification, executive presentations, finalist meetings, and commercial conversations that convert market interest into measurable pipeline and revenue.
• Maintain strong pipeline discipline, CRM hygiene, forecasting accuracy, and clear internal communication around deal strategy, ownership, risks, next steps, and path to close.
• Work cross-functionally with Marketing, Product, Clinical, Health Economics, Customer Success, Consultant Relations, Partnerships, and Employer Sales to sharpen messaging, build sales assets, and continuously improve the Mind go-to-market motion.
• Represent Sword externally at consultant meetings, broker briefings, health plan conversations, industry events, employer forums, and strategic partner discussions.