Sword Health

Sales

• Hunt for new Sword Mind opportunities across consultants, brokers, direct employer relationships, partners, and health plans, with a focus on uncovering mental health RFPs, evaluations, pilots, and strategic buying moments.
• Build and run a repeatable Mind sales playbook that includes account targeting, consultant mapping, broker activation, channel partner engagement, competitive positioning, executive outreach, and disciplined follow-up.
• Generate significant Mind-specific pipeline that can close in-year, while also developing a strong qualified pipeline for 2027.
• Partner closely with the existing Employer Sales team to identify where Mind can expand current Sword conversations, create new entry points, or strengthen broader platform opportunities.
• Coordinate with Consultant Relations and Health Plan Partnerships to avoid market confusion, align ownership, and present a unified Sword message across all external stakeholders.
• Develop a strong understanding of the mental health competitive landscape, including EAPs, teletherapy vendors, digital behavioral health solutions, navigation platforms, and point solutions such as Lyra, Spring Health, Modern Health, Headspace, Talkspace, and traditional health plan behavioral health programs.
• Differentiate Sword Mind by clearly while hunting for opportunities to include additional products within the Sword AI Care platform.
• Engage senior Benefits, Total Rewards, HR, Wellbeing, Finance, Procurement, consultant, broker, and partner stakeholders to uncover pain points tied to mental health access, engagement, cost, productivity, workforce wellbeing, and fragmented vendor experiences.
• Lead high-quality discovery, qualification, executive presentations, finalist meetings, and commercial conversations that convert market interest into measurable pipeline and revenue.
• Maintain strong pipeline discipline, CRM hygiene, forecasting accuracy, and clear internal communication around deal strategy, ownership, risks, next steps, and path to close.
• Work cross-functionally with Marketing, Product, Clinical, Health Economics, Customer Success, Consultant Relations, Partnerships, and Employer Sales to sharpen messaging, build sales assets, and continuously improve the Mind go-to-market motion.
• Represent Sword externally at consultant meetings, broker briefings, health plan conversations, industry events, employer forums, and strategic partner discussions.

RVP, Large Enterprise Sales

Consultant

• Developing pediatric clinical guidelines, care protocols, and evidence-based frameworks that directly inform Sword's AI models and care programs.
• Translating clinical knowledge into structured content that product, engineering, and data teams can build on.
• Reviewing and validating AI-generated recommendations and interventions for clinical accuracy, safety, and developmental appropriateness.
• Contributing to the design of pediatric care pathways, assessment criteria, and outcome metrics.
• Bringing innovative thinking on how AI and digital tools can reshape pediatric care — challenging conventional approaches and proposing new ones.
• Flagging clinical risks or gaps as the product evolves and working with the team to resolve them.

Consultant Pediatrician

Product Designer

• Own web products experiences end-to-end;
• Take full design ownership of key web flows, balancing user needs, business goals, and technical constraints across the full surface area;
• Embrace a test-and-learn mindset grounded in data, usability insights, and user feedback;
• Work alongside your PMs, tech lead, and engineering to co-design the best solutions and ensure smooth handoff;
• Collaborate across Sword teams and with other designers to maintain consistency;
• Contribute towards the broader Design System;
• Use AI tools thoughtfully, to accelerate your workflow where it makes sense, and design AI-led product experiences that pair Human + AI for superior patient outcomes;
• Stay curious about what's working, what's not, and why.

Product Designer – Web

Therapist

• Provide 1-to-1 support to members through message-based chat and phone/video calls;
• Apply our digital approach to surgical prehabilitation and the management of patients with musculoskeletal disorders;
• Support the clinical validation of new therapeutic programs and products by assisting in data collection and testing.

Physiotherapist

Manager

• Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation;
• Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews;
• Conduct complex analyses to surface actionable insights on member behavior and solution performance;
• Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact;
• Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders;
• Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.

Senior Manager, Customer Insights

• Own the full sales cycle for enterprise employers in the Northeast, from initial discovery through close including upsell opportunities with existing customers;
• Build trusted relationships with HR, Benefits, and Total Rewards leaders at self-insured employers;
• Partner closely with brokers, consultants, and health plan partners to create strong referral pipelines and facilitate contracting pathways;
• Lead discovery conversations to understand employer healthcare spend, MSK challenges, and benefits strategy;
• Articulate Sword’s differentiated value around clinical outcomes, outcomes-based pricing, and claims-based ROI;
• Coordinate and deliver executive-level presentations, live demos, and ROI analyses with internal clinical and health economics teams;
• Manage a healthy pipeline of opportunities and forecast accurately against quarterly and annual targets;
• Stay informed on competitive dynamics (e.g., Hinge, Omada) and position Sword effectively in competitive evaluations;
• Collaborate with Customer Success to ensure smooth implementations and long-term partnership success.

RVP, Enterprise Sales – Midwest Territory

Director

• Own consultant influence and pipeline outcomes for your territory: Build and execute a territory plan that drives consistent consultant engagement and generates net-new, consultant-referred opportunities aligned to revenue goals.
• Build deep relationships across top consulting and brokerage firms: Develop and expand senior relationships across priority firms and regional offices to establish preference for Sword and increase inclusion in evaluations and RFPs.
• Map and grow office-level coverage: Identify and cultivate key stakeholders across each firm (practice leaders, subject matter experts, producers, and regional influencers) to create durable, multi-threaded relationships.
• Enable consultants to confidently position Sword: Deliver clear, consultant-ready messaging through meetings, demos, lunch & learns, email campaigns, and other touchpoints so consultants can accurately and credibly recommend Sword to employers.
• Partner with Sales and Customer Success to accelerate opportunities: Collaborate closely with Sales and CS to support active pursuits, align consultant strategies with account priorities, and ensure consistent messaging across the full buyer journey.
• Drive consultant program participation and executive alignment: Strengthen Sword’s presence within consulting firm vendor programs and facilitate executive meetings to review market trends, wins, and joint growth opportunities.
• Activate the market through events and strategic touchpoints: Plan and execute targeted events (office visits, executive sessions, regional gatherings) designed to deepen relationships and create pipeline, with clear goals and follow-through.
• Maintain operational rigor and CRM discipline: Track relationship activity, influence, and outcomes in Salesforce (or similar CRM), maintain forecasting accuracy, and ensure clean attribution and data hygiene.

Director of Consultant Relations – Mid-Atlantic Territory

Compliance

• Serve as a member of Sword's GRC team, contributing to security compliance across all products and services, with primary ownership of federal programs;
• Define and maintain the CMMC assessment boundary, working across infrastructure, engineering, and business teams to ensure the scope is accurate and defensible;
• Map NIST SP 800-171 practices to Sword's current environment and produce a clear, evidence-based gap analysis;
• Translate identified gaps into prioritized remediation tasks with clear ownership, for audiences ranging from DevOps engineers to clinical operations managers;
• Build and maintain the System Security Plan (SSP), Plan of Action and Milestones (POA&M), and all artifacts required for assessment;
• Serve as Sword's primary interface with the C3PAO and assessment team during formal CMMC assessments;
• Drive FedRAMP readiness in parallel, including control documentation, evidence collection, and continuous monitoring;
• Contribute to audits and compliance activities across other active frameworks, including SOC 2 and HITRUST, as part of Sword's broader GRC program.

GRC Analyst, Federal Programs

• Sell enterprise AI triage solutions into National Health Services/Governements – position our cloud-native platform to reduce ER admissions, waiting times, improve patient throughput, and demonstrate clear ROI within government budget constraints.
• Own the full sales cycle – from initial stakeholder mapping through procurement frameworks to contract signature on $5m+ ARR deals with public health systems.
• Build a $25M+ pipeline from scratch – combine networks, account-based strategies, clinical conferences, networking events, and thought leadership to create sustainable demand generation.
• Master Public Health Systems stakeholder management – align with high ranked government leaders (e.g. Ministries of Health) and also CEOs, COO, CFOs and CIOs that manage public health systems and procurement teams.

Head of Sales – Europe

• Provide 1-to-1 support to members through message-based chat and phone/video calls;
• Apply our digital approach to surgical prehabilitation and the management of patients with musculoskeletal disorders and pelvic health conditions;
• Deliver Group Learning webinars online;
• Moderate in-app peer groups;
• Assist in the clinical validation of new therapeutic programs.

• Own the initiative end-to-end as a business: Define the strategy, roadmap, and execution plan, and drive this initiative to become a core entry point into the platform with clear impact on member engagement, care access, and client outcomes.
• Run the operating system: Set goals and KPIs, establish a strong execution cadence, and ensure consistent tracking, prioritization, and delivery across all work streams.
• Drive product and clinical experience: Shape the end-to-end member experience from first interaction through guidance and routing, ensuring clarity, safety, and effectiveness in how members understand their needs and take action.
• Advance the intelligence layer: Work closely with AI/ML and engineering teams to improve decision quality, routing accuracy, and response consistency, balancing speed of iteration with reliability and safety.
• Own performance and outcomes: Track and improve key metrics such as adoption, resolution, routing quality, and time to appropriate care, and ensure the initiative contributes meaningfully to overall client ROI.
• Lead cross-functionally: Align Product, Engineering, Clinical, Growth, Operations, and Commercial teams, resolve trade-offs, and drive decisions that keep execution focused and efficient.
• Act as a visible leader: Communicate clearly, surface risks early, and maintain accountability for delivery and outcomes across stakeholders.

General Manager – New Initiative

Director of Consultant Relations – Southwest Territory

Revenue Operations

• Independently own pre-submission, submission and post-submission workflows of Sword’s Revenue Cycle operations
• Identify, implement and quantitatively report out on areas of improvement in Sword’s existing billing operations that impact our path to profitability
• Independently lead projects that scale manual, error-prone RCM operations with the goal of accelerating cash collections
• Work on building new initiatives from the ground-up, such as international expansion pricing, billing and cash collections
• Identify potential areas of opportunity to leverage AI in order to reduce existing manual operations but also external cash-collection acceleration initiatives
• Partner with Sword’s Intelligence, Data and Product teams to build quarterly roadmaps that align with company-wide goals
• Working closely with the Customer Success and Partner Success teams on all items related to customer and partner pricing, billing, payment items
• Developing self-serve dashboards that better support Commercial teams and eliminate the need for manual data manipulation
• Support the project management of setting up new payment structures as Sword expands into additional solutions
• Perform and streamline monthly activities related to reducing time to cash, managing denials and troubleshooting rejections
• Work regularly with the Product team on scaling our home-grown billing tool
• Collaborate closely with the Data team in developing and validating financial metric dashboards that reduce manual reporting
• Work cross-functionally with the Accounting team on activities related to monthly close such as revenue recognition and payment reconciliation
• Own the front-end of the billing lifecycle which includes participating in external calls with clients, payers, health plans; representing Sword as the reimbursement SME

RVP, Large Enterprise Sales

Consultant Pediatrician

Product Designer – Web

Physiotherapist

Senior Manager, Customer Insights

RVP, Enterprise Sales – Midwest Territory

Director of Consultant Relations – Mid-Atlantic Territory

GRC Analyst, Federal Programs

Head of Sales – Europe

Physiotherapist

General Manager – New Initiative

Director of Consultant Relations – Southwest Territory

Revenue Operations Analyst, Finance