Sword Health

Accountant

• Prepare and record accounting entries according to the deadlines of the group and US GAAP rules;
• Support month-end and year-end close processes;
• Prepare and participate in external audit requests;
• Develop process and technical documentation;
• Plays an integral role in the development, implementation and maintenance of the financial accounting systems;
• Provides management and their team with meaningful, accurate and timely financial information and reports as requested;
• Ability to effectively present information and respond to questions from Management and cross functional teams;
• Participate in the interim and annual audits for the Group;
• Perform other accounting and controller duties and support junior staff as required or assigned.

Senior Accountant

Compliance

• Develop and Implement Compliance Programs: Design and manage compliance programs encompassing applicable regulatory and other contractual requirements.
• Regulatory Monitoring and Analysis: Stay up-to-date on changes in applicable federal and state regulations, guidance, and other relevant policies.
• Policy Development and Enforcement: Work closely with various internal departments to draft, review, and implement compliance policies, procedures, and standards of conduct, ensuring they align with regulatory requirements and organizational values.
• Compliance Audits and Risk Assessments: Conduct regular internal audits, risk assessments, and monitoring activities to identify potential areas of non-compliance, evaluate effectiveness of controls, and implement corrective actions.
• Training and Education: Develop and deliver training programs on compliance topics to employees, leadership, and third-party vendors, fostering awareness and understanding of obligations.
• Investigate and Report Non-Compliance: Manage and investigate reported incidents of non-compliance and potential Fraud, Waste, and Abuse (FWA), coordinating with relevant teams to implement corrective actions and ensure timely reporting to regulatory agencies.
• Maintain Documentation: Establish and maintain comprehensive documentation and record-keeping systems related to compliance activities, audits, policies, training, and corrective actions.

Director of Compliance

Product Manager

• Own the Platform product strategy, roadmap, and execution
• Use AI as the foundation to reinvent member access to care
• Champion a holistic, member-first perspective across programs
• Ship fast, run experiments, and measure impact continuously
• Collaborate with design, engineering, growth, and clinical teams
• Build and scale core platform capabilities (navigation, notifications, member profile, scheduling, experimentation, design system)
• Grow into leadership (Group PM or Head of Product), mentor other PMs, and influence product culture
• Ensure platform delivers consistency, speed, and shared services that scale the organization

Staff Product Manager, Platform

• Own the Navigation Care product strategy, roadmap, and execution.
• Drive the 0→1 journey: from early prototypes to scaled product, always with speed and focus.
• Use AI as the foundation to reinvent how members access care.
• Partner with design, engineering, and clinical leaders to deliver simple, elegant solutions that feel like a personal healthcare assistant.
• Define success through outcomes: enrollment growth, activation, retention, cost savings, client ROI, and member satisfaction.
• Ship fast, experiment constantly, and learn quickly, proving impact every step of the way.
• Lay the groundwork for a Navigation team that can scale, with potential to grow into a Group PM or Head of Navigation role.

Staff Product Manager, Navigation Care

Account Manager

• Oversee the strategy and execution for channel sales, aligning with Sword Health’s growth strategies.
• Build and lead a high-performing channel sales team, ensuring they have the resources and support to excel.
• Develop and execute go-to-market strategies tailored for channel partners, enhancing Sword Health’s market presence.
• Work closely with sales leadership to identify and develop sales opportunities through channel partnerships.
• Establish and nurture executive-level relationships within channel partner organizations to maximize sales potential.
• Analyze channel partner performance, providing insights and adapting strategies to optimize sales outcomes.
• Handle escalations, negotiate channel contracts, and represent Sword Health at relevant industry events.

Vice President, Partnerships

Marketing

• Partners with client facing teams to leverage insights and test results into optimized campaign plans;
• Owns a book of business of key accounts responsible for driving a meaningful percentage of overall company revenue;
• Create integrated marketing campaigns leveraging client segmentation across Swords’ ecosystem of products to deliver against enrollment goals for a book of business;
• Supervise the execution, monitoring and measurement of marketing campaigns and their success;
• Act as the central point of marketing contact both internally as well as externally with the client for collaboration, augmentation and execution of multi-product, multi-channel campaigns delivering a best-in-class experience to our key accounts at the member level;
• Ensure campaign execution is flawless, adhering to Swords rigorous standards;
• Work cross functionally with growth, content and analytics partners to test, optimize, analyze and inform future campaign iterations;
• Compile regular reports of campaign performance and results - sharing them both externally with clients and internally with campaign managers and operations partners to enhance future campaigns;
• Improve new campaigns using data and feedback from existing and previous projects;
• Partner with content and growth teams to strategize, test and iterate on campaign ideas to optimize existing campaigns, leveraging key learnings to bolster the entire book of business;
• Leverage data to drive creative ideation, iteration and refinement of new content to increase member enrollments.

Enrollment Marketing Strategist

QA Engineer

• Ensure AI agents perform consistently before and after going live;
• Monitor performance across different healthcare environments and languages;
• Establish quality standards that work for AI systems, not traditional software;
• When the AI Agent does not follow the defined protocol, trace why it happened;
• Fix the underlying prompt logic and reasoning chains;
• Create new testing methods to prevent similar issues;
• Figure out how to test systems designed to be intelligent and adaptive;
• Build frameworks for testing across infinite healthcare scenarios;
• Define what "good enough" means for AI in healthcare;
• Manage compliance with MDR (Medical Device Regulation) and AI Act requirements for AI systems together with the compliance team;
• Document quality processes and verification and validation procedures for regulatory submissions;
• Help ensure the algorithms perform with the expected accuracy and do not lead to bias;
• Work with compliance teams to achieve and maintain certification of the relevant algorithms;
• Help establish industry standards for AI quality assurance;
• Become one of the few experts in AI healthcare testing methodologies.

QA Analyst, AI Solutions

Business Analyst

• Assist in day-to-day project management and operational tasks to help the team run smoothly;
• Help collect and analyze data to track key performance indicators and identify trends;
• Contribute to defining and executing new business initiatives and strategic projects;
• Identify opportunities to make processes more efficient and help implement changes;
• Support leaders in managing impact projects from start to finish, coordinating with internal teams;
• Work cross-functionally across sales, marketing, and clinical operations to support international growth.

Business Analyst Trainee

Operations

• Sword Health mission: free two billion people from pain using AI Care and clinical partnerships
• Market-building operations: establish foundational structures, processes, and playbooks for international markets
• Operational efficiency: identify gaps, bottlenecks, and opportunities for simplification and automation with an AI-first mentality
• Staffing model optimization: create and refine localized staffing models balancing member experience and utilization
• Team development: build, lead, and motivate growing teams in less mature international markets; develop leaders early
• Member experience: design and test scalable, research-backed strategies balancing global standards with local adaptation
• Clinical partnership: inform clinical development roadmap with local operational insights
• Data analysis and reporting: define tailored success metrics, set up reporting frameworks, and leverage data for resourcing and prioritization
• Finance: own operational budgets for international markets and monitor P&L performance
• Strategy: lead cross-functional initiatives to launch, stabilize, and scale Sword’s presence in new and growing international markets