Sword Health

Chief of Staff

• Own Strategic Translation into Execution: Partner directly with the Head of Operations to convert vision and priorities into clear roadmaps, operating cadences, ownership structures, and measurable outcomes. Ensure initiatives move from idea to implementation with speed and accountability.
• Own Team Staffing & Capacity Planning: Lead workforce planning across ClinOps by forecasting volume, defining hiring and staffing strategies, modeling capacity scenarios, and aligning headcount to growth, productivity, and cost targets. Ensure the organization is right-sized, resilient to peaks, and proactively adjusted to strategic shifts.
• Make the Operation Tech-Native: Continue the default toward a technology and AI-enabled operating model. Identify where automation, system design, and product capabilities can unlock scale, reduce cost to serve, and improve clinician and member experience.
• Drive Cross-Functional Alignment at Senior Level: Act as a senior connector across Operations, Product, AI, Growth, and Finance. Clarify dependencies, surface trade-offs, and ensure teams are aligned on priorities, timelines, and definitions of success.
• Increase Leadership Leverage: Extend the reach of the Head of ClinOps by preparing decisions, filtering noise, structuring ambiguous problems, and ensuring rigorous follow-up across the organization.
• Turn Data into Direction: Continuously scan performance signals across activation, engagement, capacity, quality, and cost. Translate metrics into insights, risks, and concrete actions.
• Lead High-Impact, Horizontal Initiatives: Own critical programs that span multiple teams, especially those requiring executive sponsorship, operational redesign, or new ways of working.
• Ensure Operational Readiness for Change: Guarantee that product launches, AI capabilities, and strategic shifts land successfully in the field with the right enablement, communications, and measurement loops.
• Upgrade How the Organization Operates: Simplify processes, improve decision velocity, strengthen documentation quality, and raise the bar on accountability and transparency.
• Represent the Office of the Head of Operations: Participate in key forums and discussions as a proxy when needed, ensuring continuity of standards, context, and expectations.

Chief of Staff – Operations

Operations

• Own the ClinOps Tooling Vision and Roadmap: define and drive the roadmap for the platforms, systems, and supporting tools used by ClinOps. Prioritize improvements and new capabilities that increase efficiency, reduce error, and maximize time spent on high-value work.
• Lead and Develop a High-Performing Team: Lead, hire, and develop a team responsible for operational tooling, automation, and governance. Set direction, raise the quality bar, and ensure consistent delivery against priorities.
• Drive a Tech-Enabled Operating Model: Partner with AI and Product leadership to continuously evolve the organization toward more scalable, automated, and AI-supported workflows.
• Productize the Operation: Translate operational processes into standardized, repeatable solutions. Build frameworks, tools, and mechanisms that reduce manual effort, improve visibility, and enable consistent performance at scale.
• Own Performance Auditing & Operational Governance: Design and operate the mechanisms that monitor team performance, adherence to standards, and workflow quality. Create scalable ways to detect deviations, surface risks early, and equip leaders with actionable insights.
• Solve Horizontal Problems End-to-End: Own complex, cross-functional inefficiencies. Diagnose root causes, design solutions, and lead implementation with clear adoption and impact metrics.
• Use Data to Prioritize and Iterate: Leverage analytics to size opportunities, define KPIs, track ROI, and continuously refine systems and workflows.
• Be the Bridge Between ClinOps and Builders: Ensure Product and Engineering deeply understand operational realities, while enabling Ops teams to successfully adopt new tools and ways of working.

Operations & Strategy Manager

Product Manager

• Own the product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization.
• Define and prioritize features that drive member engagement, retention, and clinical outcomes across 4-12 month care journeys.
• Establish clear product metrics, success criteria, and feedback loops to rapidly iterate and improve the member experience.
• Partner with clinical, regulatory, and compliance teams to ensure product decisions meet healthcare standards while maintaining innovation velocity.
• Design AI-first product experiences that leverage agentic capabilities, conversational interfaces, and personalized recommendations to deliver exceptional consumer value.
• Develop and implement evaluation frameworks (evals) to measure AI model performance, accuracy, safety, and member satisfaction.
• Maintain deep understanding of available AI models (LLMs, fine-tuning approaches) and make strategic decisions about which models to use for which use cases.
• Collaborate with clinical, ML engineering and applied AI teams to ensure safety and quality and optimize model performance, latency, cost, and reliability in production.
• Leverage AI tools throughout the product development lifecycle to accelerate research, prototyping, testing, and go-to-market preparation.
• Stay current on AI capabilities and emerging techniques, continuously evaluating how new developments can enhance the member experience.
• Build and execute strategies to drive member activation, and long-term retention in both B2C and B2B2C contexts.
• Design onboarding experiences, engagement loops, and re-engagement strategies optimized for sustained behavior change.
• Analyze member behavior, drop-off points, and engagement patterns to identify opportunities for product improvement.
• Partner with growth, marketing, and commercial teams to align product experience with go-to-market strategy.
• Develop hypotheses and run experiments to continuously improve conversion, engagement, and retention metrics.
• Serve as the product voice in executive discussions, client presentations, and sales cycles.
• Translate complex AI product concepts into compelling narratives for non-technical stakeholders, including clinical teams, executives, and clients.
• Collaborate with engineering, design, data science, clinical operations, and commercial teams to align on priorities and drive execution.
• Build strong relationships with key stakeholders across the organization to ensure the product has the support and resources needed to succeed.

Head of Product – New Initiative

Security Operations

• Design and continuously improve detection and alerting controls, ensuring high fidelity and contextual relevance to reduce noise and enable rapid response.
• Build, test, and automate incident response playbooks and runbooks, increasing efficiency and consistency across the incident lifecycle.
• Drive prioritization of alerts using a data-driven, scalable triage framework, aligned with business impact and threat context.
• Lead in-depth investigations, including root cause analysis and digital forensics, and convert findings into actionable insights to strengthen detection and resilience.
• Proactively engage in threat intelligence and threat hunting, identifying new tactics, techniques, and procedures (TTPs), enriching existing controls, and feeding insights into the detection pipeline.
• Own incident handling from detection to resolution, collaborating with engineering, IT, and business teams to contain, eradicate, and recover from threats.
• Define and maintain operational metrics for incident response, using them to drive continuous improvement in speed, accuracy, and organizational readiness.

Senior Security Operations Engineer

Client Partner

• Serve as the senior enterprise point of contact and strategic advocate for Sword within major health plan partnerships.
• Own executive relationships across commercial and clinical stakeholders, strengthening alignment and identifying expansion opportunities.
• Partner with health plan and employer sales teams to advance Sword in direct selling opportunities.
• Collaborate with Channel Sales to drive internal reseller motions and optimize co-selling performance.
• Ensure internal Sword teams (Thrive, Bloom, Mind, etc.) understand and operate within each payor’s rules of engagement.
• Shape how Sword solutions are packaged, positioned, and delivered to maximize conversion and member engagement.
• Lead ABRs/QBRs, performance reviews, and executive strategy sessions with a focus on ROI and value-based outcomes.
• Identify and execute revenue-generating growth initiatives across lines of business, including commercial, self-funded, and government segments.
• Represent Sword at industry events, partner meetings, and executive forums.

VP, Client Partner

Marketing

• Own end-to-end marketing strategy and performance for Kaia with your main KPI being activations.
• Lead creative strategy, including execution and direction of assets and copy of Kaia’s enrollment and lifecycle campaigns.
• Own and further develop Kaia’s tone of voice and voice of the customer.
• Identify growth opportunities and deploy strategies to mitigate under-performance.
• Interface with leaders of other business units and drive cross functional projects.
• Partner with the sales team to support B2B demand generation and top-tier employer and health plan client enrollments.
• Lead top-of-funnel strategy and execution: positioning and messaging across digital and offline channels.
• Build and scale ROI-positive performance marketing campaigns across email, direct mail, push, and retargeting.
• Design and optimize member journeys—from first touch to long-term engagement.
• Lead CRM and lifecycle marketing strategy, including segmentation, personalization, and testing.
• Build and manage a high-performing team of marketers, analysts, designers and growth enablement team members (both direct and dotted-line reports).
• Establish clear KPIs and operational cadences for reporting, iteration, and scale.
• Act as the voice of the Kaia member—bringing empathy, curiosity, and creativity to every decision.

Marketing Lead

Data Scientist

• Design, build, and refine machine learning models that identify members at high risk for costly MSK interventions using claims, EMR, and enriched external data.
• Own the technical architecture for Predict's data pipelines, ensuring reliable ingestion, transformation, and delivery of healthcare data at scale.
• Establish and maintain ML ops practices—model versioning, monitoring, retraining pipelines, and performance tracking.
• Conduct rigorous analysis of algorithm performance, cost curve impact, and ROI delivered to clients.
• Stay current on healthcare data standards, regulatory requirements, and industry best practices.
• Work closely and collaboratively with Sword’s Data team to ensure Predict’s work is embedded within the Tech team’s overall infrastructure and best practices.
• Manage, mentor, and grow a team of data scientists and data engineers.
• Set clear goals, provide regular feedback, and create development opportunities for each team member.
• Foster a culture of intellectual rigor, collaboration, and continuous improvement.
• Hire additional team members as Predict scales.
• Serve as Predict's technical subject matter expert in client meetings, sales cycles, and implementation discussions.
• Translate complex data science concepts into clear, compelling narratives for non-technical audiences.
• Partner with customer success and sales teams to demonstrate Predict's value proposition and build client confidence.
• Support business reviews, QBRs, and strategic discussions with data-driven insights alongside our Health Economics & Customer Insights team.
• Work closely with product and engineering teams to align Predict's technical roadmap with platform strategy.
• Collaborate with health economics to validate clinical and financial outcomes.
• Partner with data access and integration teams to expand the data assets available for Predict models.

Head of Data – Predict

Director

• Own consultant influence and pipeline outcomes for your territory: Build and execute a territory plan that drives consistent consultant engagement and generates net-new, consultant-referred opportunities aligned to revenue goals.
• Build deep relationships across top consulting and brokerage firms: Develop and expand senior relationships across priority firms and regional offices to establish preference for Sword and increase inclusion in evaluations and RFPs.
• Map and grow office-level coverage: Identify and cultivate key stakeholders across each firm (practice leaders, subject matter experts, producers, and regional influencers) to create durable, multi-threaded relationships.
• Enable consultants to confidently position Sword: Deliver clear, consultant-ready messaging through meetings, demos, lunch & learns, email campaigns, and other touchpoints so consultants can accurately and credibly recommend Sword to employers.
• Partner with Sales and Customer Success to accelerate opportunities: Collaborate closely with Sales and CS to support active pursuits, align consultant strategies with account priorities, and ensure consistent messaging across the full buyer journey.
• Drive consultant program participation and executive alignment: Strengthen Sword’s presence within consulting firm vendor programs and facilitate executive meetings to review market trends, wins, and joint growth opportunities.
• Activate the market through events and strategic touchpoints: Plan and execute targeted events (office visits, executive sessions, regional gatherings) designed to deepen relationships and create pipeline, with clear goals and follow-through.
• Maintain operational rigor and CRM discipline: Track relationship activity, influence, and outcomes in Salesforce (or similar CRM), maintain forecasting accuracy, and ensure clean attribution and data hygiene.

Director of Consultant Relations

Sales

• Own the full sales cycle for Large Enterprise employers in the Central, from initial discovery through close including upsell opportunities with existing customers.
• Build trusted relationships with HR, Benefits, and Total Rewards leaders at self-insured employers.
• Partner closely with brokers, consultants, and health plan partners to create strong referral pipelines and facilitate contracting pathways.
• Lead discovery conversations to understand employer healthcare spend, MSK challenges, and benefits strategy.
• Articulate Sword’s differentiated value around clinical outcomes, outcomes-based pricing, and claims-based ROI.
• Coordinate and deliver executive-level presentations, live demos, and ROI analyses with internal clinical and health economics teams.
• Manage a healthy pipeline of opportunities and forecast accurately against quarterly and annual targets.
• Stay informed on competitive dynamics (e.g., Hinge, Vori) and position Sword effectively in competitive evaluations.
• Collaborate with Customer Success to ensure smooth implementations and long-term partnership success

RVP, Large Enterprise Sales – Central Territory

• Own the full sales cycle for enterprise employers in the Northeast, from initial discovery through close including upsell opportunities with existing customers.
• Build trusted relationships with HR, Benefits, and Total Rewards leaders at self-insured employers.
• Partner closely with brokers, consultants, and health plan partners to create strong referral pipelines and facilitate contracting pathways.
• Lead discovery conversations to understand employer healthcare spend, MSK challenges, and benefits strategy.
• Articulate Sword’s differentiated value around clinical outcomes, outcomes-based pricing, and claims-based ROI.
• Coordinate and deliver executive-level presentations, live demos, and ROI analyses with internal clinical and health economics teams.
• Manage a healthy pipeline of opportunities and forecast accurately against quarterly and annual targets.
• Stay informed on competitive dynamics (e.g., Hinge, Omada) and position Sword effectively in competitive evaluations.
• Collaborate with Customer Success to ensure smooth implementations and long-term partnership success

RVP, Enterprise Sales – Northeast Territory

Accountant

• Issue and post customer invoices.
• Monitor and follow up on outstanding receivables.
• Perform AR and bank reconciliations.
• Support cash collection, payment runs, and daily treasury operations.
• Assist with cash flow tracking and reporting.
• Support month-end closing activities related to AR and Treasury.
• Ensure compliance with internal accounting procedures.

Staff Accountant

Customer Success Manager

• Lead the end-to-end customer lifecycle for a portfolio of enterprise clients, with clear ownership of retention, adoption, time-to-value, and expansion readiness.
• Build and maintain trusted, executive-level relationships with customer stakeholders, including C-suite leaders, benefits teams, and external partners.
• Own and evolve Sword’s enterprise customer success motion, including implementation best practices, engagement strategies, QBR frameworks, and success metrics.
• Manage and mentor a team of Customer Success Managers, providing coaching, performance feedback, and career development support.
• Partner closely with Sales to ensure seamless handoffs, account planning, renewals, and expansion opportunities.
• Provide executive oversight and orchestration for complex customer implementations, partnering closely with Implementation leadership to ensure on-time, on-value delivery.
• Deliver quantifiable and qualitative insights to customers through reporting, regular business reviews, and strategic recommendations.
• Develop and oversee client account plans, including opportunity sizing, success milestones, and investment recommendations.
• Advocate for customer needs internally, influencing Product, Clinical, and Operations teams to address pain points and improve customer outcomes.
• Own strategic initiatives within the Customer Success organization, continuously refining playbooks, processes, and tooling as the business scales.
• Own and report on key Customer Success metrics including gross retention, net revenue retention, engagement, adoption, and expansion pipeline influenced.

Director of Customer Success

• Execute core month-end GL close activities, including accruals, deferrals, and adjustments.
• Prepare and review balance sheet reconciliations.
• Ensure completeness and accuracy of the general ledger.
• Perform FX remeasurement and related postings.
• Assist with group consolidation activities, including review of consolidation entries and FX impacts.
• Prepare variance analysis and support management reporting.
• Support audits by preparing schedules and responding to auditor queries.
• Enforce accounting cutoffs, standards, and close discipline.

Senior Accountant – General Ledger

Accounts Payable

• Process vendor invoices and employee expenses accurately and on time.
• Ensure invoices are correctly coded to departments, cost centers, and accounts.
• Validate invoice documentation and approval completeness
• Support AP cutoffs and month-end close activities.
• Assist with AP accrual preparation, in coordination with the AP Lead and FP&A.
• Support budget alignment by ensuring invoices are posted to correct budget lines in P2P systems.
• Help maintain accurate vendor master data.
• Respond to vendor and internal queries.
• Support AP process improvements and automation initiatives.

Accounts Payable Specialist

• Own and manage the end-to-end accounts payable and P2P process.
• Lead and develop AP Specialists and Trainees.
• Enforce invoice, expense, and cutoff discipline to support a T+5 close.
• Oversee invoice processing, coding, approvals, and posting.
• Review and approve payment runs.
• Prepare and review AP accruals in partnership with FP&A.
• Ensure accurate department and cost center allocations.
• Support budget integration and controls within P2P systems.
• Own vendor master data governance.
• Ensure correct VAT treatment, with a strong focus on Portuguese tax requirements.
• Resolve escalated vendor, allocation, and tax-related issues.
• Partner with Accounting, FP&A, and Systems teams on continuous improvement initiatives.