Sword Health

Machine Learning Engineer

• Own complex ML problems end-to-end - Take on the hardest technical challenges (like fine-tuning LLMs to maximize clinical outcomes) from initial exploration through production deployment and real-world iteration.
• Drive technical strategy in your domain - Define how we approach model development, evaluation, and optimization for clinical AI applications.
• Build and optimize production LLM systems - Design and implement fine-tuning pipelines, preference optimization (RLHF, DPO), and rigorous evaluation frameworks for clinical use cases.
• Work deeply across the full AI stack - From data preparation and model training through deployment, monitoring, and iteration in production environments.
• Influence across teams - Partner with Product, Clinical, and Engineering teams to shape technical decisions and ensure we’re solving the right problems.
• Raise the technical bar - Mentor engineers, establish best practices, and help define what excellent ML engineering looks like at Sword.
• May lead 1-2 engineers on specific projects, providing technical direction and mentorship.

Staff ML Engineer

Operations

• Lead the development and execution of the overall sales operations strategy, ensuring alignment with Sword Health's business objectives and sales goals.
• Build a world-class team of operations professionals, investing in their growth and development to achieve world-class outcomes.
• Oversee the management and optimization of the CRM system, ensuring data integrity and the effective use of sales tools and processes.
• Drive the sales forecasting and planning process, collaborating with sales leadership to set accurate targets, quotas, and resource allocation.
• Develop and maintain advanced sales reporting and dashboards, providing key insights into sales performance, pipeline health, and other critical metrics to senior leadership.
• Optimize sales territories and resource allocation, using data-driven analysis to ensure balanced and effective coverage across markets.
• Collaborate closely with marketing, finance, customer success, and other departments to ensure alignment and support for sales initiatives.
• Lead strategic initiatives aimed at improving sales efficiency, process automation, and overall operational effectiveness.
• Manage and mentor a high-performing Sales Operations team, fostering a culture of continuous improvement and excellence.

VP of Commercial Operations

Manager

• Work alongside the General Manager to oversee day-to-day business operations, ensuring smooth execution across departments while maintaining a focus on operational efficiency and productivity;
• Collaborate with the General Manager on identifying priorities and executing business strategies to allow us to reach our targets. Assist in setting clear objectives and ensuring they are met by cross-functional teams;
• Take ownership of key projects, ensuring that timelines, resources, and milestones are met;
• Identify operational inefficiencies and work with team members to streamline processes, improve workflows, and enhance productivity. Implement best practices and monitor performance improvements;
• Track departmental performance against established KPIs, and provide actionable feedback to ensure teams meet or exceed goals;
• Address operational challenges as they arise by evaluating the situation and implementing appropriate solutions. Provide timely and effective resolutions to ensure business continuity;
• Act as a leader during transitions, such as reorganizations or changes in company direction. Help manage change within the organization and keep teams focused and motivated;
• Partner with various department heads to ensure alignment and successful execution of company initiatives. Promote interdepartmental communication to facilitate collaboration and address operational challenges;
• Promote a metrics-driven culture, with the development of consistent approaches to setting performance targets, forecasting, and ongoing performance improvement; Help the GM in recruitment, onboarding, training, and performance management for the team. Promote a high-performance culture and drive employee engagement through ongoing development and motivation.

Associate General Manager

Customer Success Manager

• Drive client growth and engagement: Manage the end-to-end client lifecycle for a growing portfolio of partnership customers — lead implementation, foster employee engagement, and continually demonstrate and expand Sword’s value;
• Lead and optimize implementation projects: Define, coordinate, and oversee project timelines, ensuring milestones are met with precision and serving as the primary point of contact to ensure seamless, growth-oriented post-sale experiences for new clients;
• Cultivate strategic, growth-focused relationships: Build and deepen trusted partnerships with customers, fully understanding their goals and working to surpass clinical and economic outcomes that align with expansion potential;
• Own and evolve a high-impact area of Sword’s Customer Success: Shape strategic initiatives that drive growth, continuously refining team playbooks, renewal planning, and account expansion strategies;
• Deliver actionable insights and growth metrics: Provide clients with quantitative and qualitative data through impactful reporting, regular strategic meetings, and annual business reviews to showcase Sword’s ongoing impact and uncover further opportunities;
• Develop and execute growth-oriented account plans: Assess total account potential, establish clear growth goals and milestones, and recommend strategic investments to maximize client value and expansion;
• Champion customer needs to support growth: Act as the voice of the customer internally, collaborating with teams to address pain points and deliver solutions that drive high satisfaction and pave the way for renewal and upsell opportunities.

Customer Success Manager – Mid-Market

Chief Marketing Officer

• Own end-to-end marketing strategy and performance for Sword Bloom with your main KPI being enrollments;
• Lead creative strategy, including execution and direction of assets and copy of Bloom’s enrollment and lifecycle campaigns;
• Own and further develop Bloom’s tone of voice and voice of the customer;
• Identify growth opportunities and deploy strategies to mitigate under-performance;
• Interface with leaders of other business units and drive cross functional projects;
• Partner with commercial team to support B2B demand generation and top-tier employer and health plan client enrollments;
• Lead top-of-funnel strategy and execution: positioning and messaging across digital and offline channels;
• Build and scale ROI-positive performance marketing campaigns across email, direct mail, push, and retargeting;
• Design and optimize member journeys—from first touch to long-term engagement;
• Lead CRM and lifecycle marketing strategy, including segmentation, personalization, and testing;
• Build and manage a high-performing team of marketers, analysts, designers and growth enablement team members (both direct and dotted-line reports);
• Establish clear KPIs and operational cadences for reporting, iteration, and scale;
• Act as the voice of the Bloom member—bringing empathy, curiosity, and creativity to every decision;
• Own and drive product marketing announcements to strengthen Bloom’s positioning and brand visibility in the women’s health space.

Head of Marketing

Implementation Specialist

• Own all aspects of Sword’s new customer implementation process - from sales handoff through launch and transition to our CSM team
• Work in tandem with Customer Success, Marketing and customers teams to align on strategies to effectively engage customer populations
• Maintain and increase extremely high implementation satisfaction scores
• Develop our project management processes for implementations including project plans, milestones/deliverables, risk mitigation strategies, communication standards and more
• Help serve as an executive sponsor externally, building relationships and resolving issues and challenges that arise during the implementation process
• Mentor and coach new or less-experienced team members to facilitate successful achievement of team goals

Senior Implementation Manager, Health Plans

Accountant

• Prepare and record accounting entries according to the deadlines of the group and US GAAP rules;
• Support month-end and year-end close processes;
• Prepare and participate in external audit requests;
• Develop process and technical documentation;
• Plays an integral role in the development, implementation and maintenance of the financial accounting systems;
• Provides management and their team with meaningful, accurate and timely financial information and reports as requested;
• Ability to effectively present information and respond to questions from Management and cross functional teams;
• Participate in the interim and annual audits for the Group;
• Perform other accounting and controller duties and support junior staff as required or assigned.

Senior Accountant

Compliance

• Develop and Implement Compliance Programs: Design and manage compliance programs encompassing applicable regulatory and other contractual requirements.
• Regulatory Monitoring and Analysis: Stay up-to-date on changes in applicable federal and state regulations, guidance, and other relevant policies.
• Policy Development and Enforcement: Work closely with various internal departments to draft, review, and implement compliance policies, procedures, and standards of conduct, ensuring they align with regulatory requirements and organizational values.
• Compliance Audits and Risk Assessments: Conduct regular internal audits, risk assessments, and monitoring activities to identify potential areas of non-compliance, evaluate effectiveness of controls, and implement corrective actions.
• Training and Education: Develop and deliver training programs on compliance topics to employees, leadership, and third-party vendors, fostering awareness and understanding of obligations.
• Investigate and Report Non-Compliance: Manage and investigate reported incidents of non-compliance and potential Fraud, Waste, and Abuse (FWA), coordinating with relevant teams to implement corrective actions and ensure timely reporting to regulatory agencies.
• Maintain Documentation: Establish and maintain comprehensive documentation and record-keeping systems related to compliance activities, audits, policies, training, and corrective actions.

Director of Compliance

Product Manager

• Own the Platform product strategy, roadmap, and execution
• Use AI as the foundation to reinvent member access to care
• Champion a holistic, member-first perspective across programs
• Ship fast, run experiments, and measure impact continuously
• Collaborate with design, engineering, growth, and clinical teams
• Build and scale core platform capabilities (navigation, notifications, member profile, scheduling, experimentation, design system)
• Grow into leadership (Group PM or Head of Product), mentor other PMs, and influence product culture
• Ensure platform delivers consistency, speed, and shared services that scale the organization

Staff Product Manager, Platform

• Own the Navigation Care product strategy, roadmap, and execution.
• Drive the 0→1 journey: from early prototypes to scaled product, always with speed and focus.
• Use AI as the foundation to reinvent how members access care.
• Partner with design, engineering, and clinical leaders to deliver simple, elegant solutions that feel like a personal healthcare assistant.
• Define success through outcomes: enrollment growth, activation, retention, cost savings, client ROI, and member satisfaction.
• Ship fast, experiment constantly, and learn quickly, proving impact every step of the way.
• Lay the groundwork for a Navigation team that can scale, with potential to grow into a Group PM or Head of Navigation role.

Staff Product Manager, Navigation Care

Account Manager

• Oversee the strategy and execution for channel sales, aligning with Sword Health’s growth strategies.
• Build and lead a high-performing channel sales team, ensuring they have the resources and support to excel.
• Develop and execute go-to-market strategies tailored for channel partners, enhancing Sword Health’s market presence.
• Work closely with sales leadership to identify and develop sales opportunities through channel partnerships.
• Establish and nurture executive-level relationships within channel partner organizations to maximize sales potential.
• Analyze channel partner performance, providing insights and adapting strategies to optimize sales outcomes.
• Handle escalations, negotiate channel contracts, and represent Sword Health at relevant industry events.

Vice President, Partnerships

Marketing

• Partners with client facing teams to leverage insights and test results into optimized campaign plans;
• Owns a book of business of key accounts responsible for driving a meaningful percentage of overall company revenue;
• Create integrated marketing campaigns leveraging client segmentation across Swords’ ecosystem of products to deliver against enrollment goals for a book of business;
• Supervise the execution, monitoring and measurement of marketing campaigns and their success;
• Act as the central point of marketing contact both internally as well as externally with the client for collaboration, augmentation and execution of multi-product, multi-channel campaigns delivering a best-in-class experience to our key accounts at the member level;
• Ensure campaign execution is flawless, adhering to Swords rigorous standards;
• Work cross functionally with growth, content and analytics partners to test, optimize, analyze and inform future campaign iterations;
• Compile regular reports of campaign performance and results - sharing them both externally with clients and internally with campaign managers and operations partners to enhance future campaigns;
• Improve new campaigns using data and feedback from existing and previous projects;
• Partner with content and growth teams to strategize, test and iterate on campaign ideas to optimize existing campaigns, leveraging key learnings to bolster the entire book of business;
• Leverage data to drive creative ideation, iteration and refinement of new content to increase member enrollments.

Enrollment Marketing Strategist

QA Engineer

• Ensure AI agents perform consistently before and after going live;
• Monitor performance across different healthcare environments and languages;
• Establish quality standards that work for AI systems, not traditional software;
• When the AI Agent does not follow the defined protocol, trace why it happened;
• Fix the underlying prompt logic and reasoning chains;
• Create new testing methods to prevent similar issues;
• Figure out how to test systems designed to be intelligent and adaptive;
• Build frameworks for testing across infinite healthcare scenarios;
• Define what "good enough" means for AI in healthcare;
• Manage compliance with MDR (Medical Device Regulation) and AI Act requirements for AI systems together with the compliance team;
• Document quality processes and verification and validation procedures for regulatory submissions;
• Help ensure the algorithms perform with the expected accuracy and do not lead to bias;
• Work with compliance teams to achieve and maintain certification of the relevant algorithms;
• Help establish industry standards for AI quality assurance;
• Become one of the few experts in AI healthcare testing methodologies.

QA Analyst, AI Solutions

Business Analyst

• Assist in day-to-day project management and operational tasks to help the team run smoothly;
• Help collect and analyze data to track key performance indicators and identify trends;
• Contribute to defining and executing new business initiatives and strategic projects;
• Identify opportunities to make processes more efficient and help implement changes;
• Support leaders in managing impact projects from start to finish, coordinating with internal teams;
• Work cross-functionally across sales, marketing, and clinical operations to support international growth.

Business Analyst Trainee

• Sword Health mission: free two billion people from pain using AI Care and clinical partnerships
• Market-building operations: establish foundational structures, processes, and playbooks for international markets
• Operational efficiency: identify gaps, bottlenecks, and opportunities for simplification and automation with an AI-first mentality
• Staffing model optimization: create and refine localized staffing models balancing member experience and utilization
• Team development: build, lead, and motivate growing teams in less mature international markets; develop leaders early
• Member experience: design and test scalable, research-backed strategies balancing global standards with local adaptation
• Clinical partnership: inform clinical development roadmap with local operational insights
• Data analysis and reporting: define tailored success metrics, set up reporting frameworks, and leverage data for resourcing and prioritization
• Finance: own operational budgets for international markets and monitor P&L performance
• Strategy: lead cross-functional initiatives to launch, stabilize, and scale Sword’s presence in new and growing international markets