District Manager
Campari Group
Delivery Manager
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.
- Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline.
- Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
- Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
- Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress.
- Manage project team and activities to drive project deliverables.
- Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues.
- Trigger and validate engineering Gate Reviews within GE and the customer.
- Utilize software delivery performance measurement tools and indicators.
- Drive excellence in execution through continuous improvement, change management.
- Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests or project risks with mitigation plans.
- Work with Project Manager to communicate with customer.
- Ensure a smooth transfer to maintenance at project end.
- Engage in Customer management activities with Project Manager.
Requirements
- Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
- Proven experience in a senior technical consultancy role within the industry
- Direct customer facing experience
- Minimum of 15 years related work experience leading engineering teams, implementing a suite of products and engaging directly with customers
- Minimum 10 years’ experience with Digital software SCADA, Energy Management System (EMS) and Distribution Management System (DMS)
Benefits
- No relocation assistance provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software deliveryproject managementWork Breakdown Structuresrisk managementchange managementcontinuous improvementcustomer advocacytechnical supportDigital software SCADAEnergy Management System
Soft skills
customer successcommunicationteam managementcollaborationproblem-solvingleadershiporganizational skillsexecution excellencestakeholder engagementcustomer relationship management
