Swiftly

Customer Support

• Schedule and communicate available days of work
• Communicate activity with the team
• Support the product team by sharing product feedback
• Manage workload efficiently and meet daily/weekly review targets
• Other related duties as assigned

Customer Service Associate – Part Time

Product Manager

• Define and execute the multi-year roadmap architecture for ETL pipelines, telemetry, identity, storage, transformation, and activation layers
• Partner with Engineering and Analytics Engineering to evolve scalable, reliable, and cost-efficient data architecture
• Establish product requirements for client telemetry, event tracking standards, and data quality frameworks
• Drive governance, privacy, and compliance alignment across retailer and advertiser data flows
• Lead initiatives that improve data completeness, accuracy, and trust, especially where incomplete or inconsistent data impacts business KPIs
• Develop and scale reporting, dashboards, and self-serve analytics capabilities for internal teams and external partners
• Balance foundational platform investments with high-revenue product domains such as audience optimization, personalized advertising, rebates, and promotional systems
• Align data strategy with adjacent domains including loyalty, rewards, ecommerce, challenges, and catalog intelligence
• Evaluate trade-offs between technical debt reduction and new feature development to maximize long-term platform health and business impact
• Partner with Data Science to deliver ML-powered personalization, audience optimization, and predictive insights
• Translate experimentation, modeling, and algorithmic outputs into usable and explainable product features
• Identify and prioritize AI opportunities that drive revenue growth, operational efficiency, and competitive differentiation
• Mentor Product Managers focused on data and AI initiatives
• Serve as the connective tissue between Product, Engineering, Data Science, Design, Revenue, and Operations
• Establish intake, prioritization, and roadmap governance processes for data-related initiatives across the organization
• Communicate vision, progress, and outcomes to executive leadership and stakeholders with clarity and credibility

Director of Product Management, Data & AI

Account Executive

• Develop and maintain long term strategic relationships with key customers, establishing a sustainable platform for continued development of the Top‐to‐Top relationship between Swiftly and our clients
• Achieve quarterly revenue goals
• Lead the preparation of strategic plans, encompassing sales and marketing activities, using category, consumer, shopper, and market information to maximize opportunities and revenue potential
• Identify key decision‐makers and develop action plans to deepen client relationships
• Develop an intimate understanding of Swiftly’s business and our clients using a variety of sources
• Lead and execute annual marketing planning and joint business planning
• Collaborate with internal and external partners to execute strategic, integrated media programs
• Manage and ensure forecast accuracy for current and new products and execute new product launches
• Monitor performance of media campaigns and apply insights to drive incremental revenue
• Other related duties as assigned

Customer Service Associate – Part Time

Director of Product Management, Data & AI

Account Executive – Alcohol