Swiftly

Sales Operations Manager

• Design and produce high-quality sales enablement materials including pitch decks, one-pagers, talk tracks, battle cards, and objection-handling guides
• Partner closely with Product Marketing to translate product updates and positioning into seller-ready narratives and assets
• Maintain a centralized, up-to-date enablement content library accessible to all revenue-facing teams
• Ensure all materials reflect consistent brand voice, messaging hierarchy, and competitive differentiation
• Develop and deliver internal training programs, workshops, and onboarding curricula to educate sellers on product capabilities, positioning, and sales methodology
• Build and manage role-specific learning paths for Sellers and Customer Success Managers
• Lead ongoing enablement sessions including product launch readiness, competitive updates, and skills-based coaching
• Partner with Sales leadership to identify skill gaps and design targeted programs to address them
• Serve as the connective tissue between Product Marketing, Sales, and Customer Success, ensuring a cohesive and consistent go-to-market approach
• Collaborate with Product Marketing on launch readiness, ensuring sellers understand new capabilities before they hit the market
• Partner with Revenue Operations to align enablement efforts with pipeline metrics and sales performance data
• Act as a feedback loop between the field and internal teams to continuously refine messaging and materials based on real-world seller experiences
• Define and track key enablement KPIs including content adoption, training completion rates, ramp time, and impact on win rates
• Continuously assess the effectiveness of enablement programs and iterate based on data and seller feedback
• Manage enablement tools and platforms (e.g., LMS, sales content management systems)
• Other duties as assigned

Director, Sales Enablement

Director

• Own the end-to-end renewal lifecycle for Audience Optimizer (AO) across Swiftly’s full retailer portfolio in collaboration with the assigned Sales Director
• Develop and execute strategic account plans to drive retention, increased investment, and long-term growth
• Act as a consultative agency partner to retailers—aligning AO strategy with promotional calendars, merchandising priorities, and business objectives
• Lead campaign planning in partnership with retailers, including audience strategy, budget allocation, flighting, and channel mix recommendations
• Translate performance data and closed-loop measurement insights into clear, actionable optimization strategies and renewal narratives
• Proactively identify opportunities to expand AO adoption, increase budgets, and introduce incremental use cases (e.g., seasonal campaigns, conquesting, loyalty growth)
• Build and maintain strong relationships with key stakeholders, including marketing, merchandising, and executive leadership
• Lead renewal conversations, including business case development, performance storytelling, and commercial negotiations
• Partner cross-functionally with Account Management, Analytics, Ad Ops, and Product teams to ensure successful campaign execution and continuous improvement
• Monitor campaign performance trends and provide strategic guidance to improve outcomes and drive incremental sales impact
• Maintain accurate forecasting for renewals and growth opportunities, ensuring visibility into revenue retention and expansion
• Serve as a subject matter expert on AO, retail media strategy, and grocery promotional dynamics
• Identify risks to renewal early and develop mitigation strategies to ensure continuity and prevent churn
• Other related duties as assigned

Director, Sales Enablement

Retail Renewals Director