Swiftly

Customer Success Manager

• Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees.
• With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success.
• Our mission: Enable brick-and-mortar retailers to thrive in a digital world.
• Position Summary: Swiftly is searching for a Customer Success Manager (CSM) that will serve as a trusted advisor to clients, drive adoption and value realization of our advertising solutions. The CSM will own a portfolio of key accounts, ensuring high levels of satisfaction, retention, and growth. This role requires a strong understanding of digital media, account management best practices, and a passion for helping customers achieve measurable business outcomes. This is a hybrid role that requires the CSM to be onsite at least 3X a week in Matawan, New Jersey.