SupplyHouse.com

Operations

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Marketplace Operations Manager

Accountant

• Performs daily transaction reconciliation and ensures all activity is accurately accounted for
• Maintains accurate inventory records, including cost, brand, location balances, and order status adjustments
• Processes and records banking transactions, including check deposits and payment activity
• Prepares and files sales tax returns and maintains accurate tax rate information
• Enters and processes non-inventory bills, ensuring accurate GL classification and timely payment
• Records and reconciles inventory transfer transactions across warehouse locations
• Manages rebate and co-op agreement data entry and follows up with vendors to ensure accuracy
• Reviews exception and discrepancy reports and investigates variances for resolution
• Supports audit readiness by maintaining organized documentation and providing requested support files
• Monitors construction-in-progress accounts and posts reclassification entries as appropriate
• Supports ad hoc requests and special projects as directed by management

Junior Accountant

Accounts Payable

• Extract and organize invoices and credits weekly to ensure timely processing
• Process credits directly related to invoices or credits reviewed and approved for entering by the AP reconciliation team member.
• Effectively and proactively work with various internal departments such as Merchandising and Fulfillment Centers and vendors to resolve SKU, price, quantity and freight discrepancies between invoices, purchase orders (POs), and item receipts.
• Accurately verify and approve invoices before payment, ensuring correct pricing and adherence to company policies
• Enter and process invoices accurately and timely in our ERP system, ensuring data integrity and compliance with accounting standards
• Update brand sheets when invoices are received or updated
• Communicate invoicing discrepancies to external/internal parties in a timeline manner for resolution
• Escalate invoice discrepancies and PO issues to the AP Reconciliation team in a timely manner
• Track and compile monthly rebate totals per leadership deadlines
• All other responsibilities as assigned by SupplyHouse leadership

Accounts Payable Processor

Accounts Payable Processor Associate

Technical Product Manager

• Conduct comprehensive user and market research to guide product strategy, translating insights into features and actionable roadmaps
• Evaluate and prioritize opportunities based on business impact, technical complexity, and resource availability, helping prioritize work against larger project and business goals
• Drive the strategy, discovery, and implementation of initiatives involving complex system integrations, improvements, and customer-facing features
• Manages the site search strategy, including relevance tuning, ranking signal prioritization, synonym and query understanding, faceted navigation, autocomplete, and zero-results recovery
• Manages category navigation and browse taxonomy to ensure the information architecture facilitates easy customer navigation and effective search engine discovery across thousands of product SKUs
• Lead the CX platform strategy by assessing, choosing, and refining the technology stack that supports acquisition, personalization, analytics integrations, and CRM data flows
• Own the product backlog: create detailed, technically sound user stories, acceptance criteria, and technical documentation within JIRA and Confluence
• Facilitate Agile ceremonies such as backlog grooming, sprint planning, and sprint reviews, ensuring the team delivers high-quality solutions on time
• Actively manage timelines and deliverables, focusing on interactions within and across departments; collaborate with key stakeholders to ensure deadlines are met
• Collaborate closely with developers to define technical requirements, ensuring feasibility and alignment with business objectives
• Act as a translator between business and technical stakeholders, clarifying business needs while advocating for technical best practices
• Lead UAT planning and execution to ensure product quality across projects and releases
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Establish metrics for key projects and ensure monitoring plans support business goals; analyze product performance and resolve technical issues post-launch
• Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Identify and communicate problems affecting the team, and proactively propose and implement solutions

QA Engineer

• Design, develop, and execute comprehensive test plans and test cases for functional, non-functional, regression, performance, and accessibility testing
• Lead test automation initiatives by developing, maintaining, and enhancing automated test scripts using tools such as Selenium, Cypress, or Appium
• Collaborate with developers, product owners, and stakeholders to understand requirements and define effective testing strategies
• Review test cases, automation scripts, and test results to ensure coverage, accuracy, and alignment with business requirements
• Identify, document, track, and communicate software defects using bug-tracking tools, ensuring timely resolution
• Analyze testing metrics and results to provide insights and recommendations for improving QA processes and product quality
• Participate actively in Agile ceremonies, including sprint planning, stand-ups, reviews, and retrospectives
• Mentor and support QA team members by providing coaching, technical guidance, and best-practice standards
• Contribute to continuous improvement initiatives within the QA function and across engineering teams
• Partner with leadership to align quality goals with business objectives

QA Engineering Team Lead

Executive Assistant

• Provide high-level support to our CEO and C-suite team
• Ensure seamless coordination of schedules, meetings, and communications
• Play a pivotal role in maintaining executive focus and organizational flow
• Manage sensitive information and facilitate key events and initiatives
• Keep the CEO apprised of time-sensitive and priority issues
• Complete a variety of special projects, including preparing presentations, reports, and agenda materials
• Respond to and help prioritize meeting invitations, phone calls, messages, and other information flowing to the executive(s)
• Prepare, reconcile, and submit expense reports for C-suite members
• Draft, review, and send communications on behalf of the CEO and other C-suite members

Program Manager

• Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live
• Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT
• Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines
• Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
• Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions
• Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments
• Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions
• Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations
• Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design
• Support continuous improvement initiatives across the fulfillment network in partnership with the CI team
• Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions
• Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations

Program Manager, Fulfillment Operations

Manager

• Drive zone-skipping strategy in partnership with UPS and other parcel carriers to compress transit times and reduce ship-from-zone costs at the fulfillment level.
• Design and scale same-day and next-day local delivery offerings from our fulfillment centers, including time windows, cutoff management, and driver/route orchestration. Manage local pickup (BOPIS/will call) operations and identify opportunities to improve throughput and customer experience at pick-up points.
• Build and manage the hub and spoke local delivery framework, facilities, staffing, routing software, and inter-FC transfer coordination. Build the operational playbook for scaling last-mile delivery as we add fulfillment centers to our portfolio
• Establish and track KPIs across delivery channels (on-time %, cost per delivery, aggregator utilization, customer satisfaction) and drive continuous improvement. Develop and maintain compliance, safety, and licensing standards for any company-operated fleet assets
• Partner with Technology, Supply Chain, and Merchandising to ensure inventory positioning supports same-day commitments and aggregator eligibility.
• Manage carrier and aggregator relationships, negotiate contracts, hold vendors accountable to SLAs, and stay current on platform capabilities and pricing changes

Marketplace Operations Manager

Junior Accountant

Accounts Payable Processor

Accounts Payable Processor Associate

Junior Accountant

Technical Product Manager

QA Engineering Team Lead

Executive Assistant

Program Manager, Fulfillment Operations

Senior Manager, Final Mile Delivery