Senior Manager, Final Mile Delivery

SupplyHouse.com

Senior Manager, overseeing final mile delivery operations for SupplyHouse.com, leading logistics strategies and optimizing customer experience.

Posted 5/28/2026full-timeArizona, Florida, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington • 🇺🇸 United StatesSenior💰 $124,000 - $177,000 per yearWebsite

About the role

Key responsibilities & impact

Drive zone-skipping strategy in partnership with UPS and other parcel carriers to compress transit times and reduce ship-from-zone costs at the fulfillment level.
Design and scale same-day and next-day local delivery offerings from our fulfillment centers, including time windows, cutoff management, and driver/route orchestration. Manage local pickup (BOPIS/will call) operations and identify opportunities to improve throughput and customer experience at pick-up points.
Build and manage the hub and spoke local delivery framework, facilities, staffing, routing software, and inter-FC transfer coordination. Build the operational playbook for scaling last-mile delivery as we add fulfillment centers to our portfolio
Establish and track KPIs across delivery channels (on-time %, cost per delivery, aggregator utilization, customer satisfaction) and drive continuous improvement. Develop and maintain compliance, safety, and licensing standards for any company-operated fleet assets
Partner with Technology, Supply Chain, and Merchandising to ensure inventory positioning supports same-day commitments and aggregator eligibility.
Manage carrier and aggregator relationships, negotiate contracts, hold vendors accountable to SLAs, and stay current on platform capabilities and pricing changes

Requirements

What you’ll need

High School Diploma or GED Equivalent
5+ years of experience in last-mile delivery, on-demand logistics, or same-day fulfillment (aggregator platform experience strongly preferred)
Hands-on experience managing DoorDash, Roadie, Uber, or equivalent on-demand delivery networks
Experience with zone-skipping or carrier optimization programs (UPS, FedEx, or regional carriers) to reduce transit time and cost
Familiarity with routing and dispatch software (e.g., OptimoRoute, Circuit, DispatchTrack, or similar)
Strong data and analytics skills (ability to build and interpret delivery performance dashboards and translate data into operational decisions)
Demonstrated ability to manage external vendor/carrier relationships and hold partners to contracted SLAs
Ability to travel to fulfillment locations as needed for program launches, driver hiring, and operational reviews

Benefits

Comp & perks

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid basic life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
Company-provided equipment and one-time $250 work from home stipend
$750 annual professional development budget
$25 monthly Grubhub credit
Company rewards and recognition program
And more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

last-mile deliveryon-demand logisticssame-day fulfillmentzone-skippingcarrier optimizationdata analyticsperformance dashboardsvendor managementcontract negotiationrouting software

Soft Skills

continuous improvementcustomer experiencerelationship managementoperational decision-makingstaffing managementcommunicationproblem-solvingorganizational skillsnegotiationcollaboration

Certifications

High School DiplomaGED Equivalent