Suhai Seguradora

Account Manager

• Lead the commercial strategy for the B2B Partnerships area.
• Prospect and develop new business opportunities.
• Manage and monetize the existing partner portfolio.
• Lead negotiations with major accounts and strategic partners.
• Structure commercial proposals, business plans, and business models.
• Manage pipeline, forecasts, and performance indicators.
• Lead and develop high-performance teams.
• Work in partnership with internal teams to implement and scale initiatives.

Commercial Manager, Partnerships

Consultant

• Ensure compliance with tax and fiscal obligations specific to the insurance sector, including direct and indirect taxes.
• Support the implementation of the Tax Reform.
• Review tax calculations (IRPJ, CSLL, ISS, PIS and COFINS).
• Review tax filings, such as DCTF, EFD-Contribuições, SPED, among others, ensuring their accuracy and timely submission.
• Stay up to date with federal, state and municipal tax legislation applicable to the insurer.
• Perform tax analyses to optimize the company’s tax burden, always within legal boundaries.
• Develop tax planning strategies to avoid contingencies and reduce tax costs.
• Monitor and control the calculation and payment of taxes owed by the insurer.
• Implement procedures to ensure the company’s tax regularity.
• Analyze changes in tax legislation, assess impacts and adapt internal processes.
• Maintain proactive relationships with tax and regulatory authorities, ensuring alignment with the insurance sector's regulatory requirements.

Tax Consultant

Account Executive

• Gerenciar, fortalecer e expandir o relacionamento com contas estratégicas.
• Atuar de maneira estratégica e orientada a dados para expandir negócios.
• Conduzir negociações especiais e acordos estratégicos.
• Gerenciar contas-chave, garantindo atendimento consultivo e soluções personalizadas.
• Compartilhar boas práticas e insights com parceiros e equipes internas.
• Levar feedback estruturado do mercado às áreas internas.
• Avaliar constantemente o desempenho da carteira.
• Construir e manter relacionamentos de longo prazo.

Executivo de Contas Senior – Parcerias

Research Analyst

• Analyze complaints recorded via NPS surveys
• Handle complaints from Reclame Aqui
• Create survey forms/questionnaires (Customer and Broker)
• Monitor survey results and collaborate with business areas
• Develop action plans
• Conduct Closed Loop Feedback (CLF)
• Prepare monitoring reports on results, action plans and CLFs
• Monthly presentation of results by MOTs
• Ensure surveys are being sent
• Monitor respondents' ratings and feedback
• Perform Closed Loop Feedbacks for detractor respondents
• Present results, offending factors, action plans and status of identified issues/complaints

Research and Quality Analyst – Mid-level

Operations

• Structure, monitor and improve back-office/operations processes — from risk acceptance through end-to-end claims management.
• Manage third-party vendors responsible for underwriting, back office and claims.
• Define, monitor and continuously improve KPIs, SLAs, controls, workflows and quality standards.
• Lead regular performance meetings to review results, bottlenecks, risks and improvement opportunities.
• Ensure alignment between product specifications and operational execution.
• Perform technical analysis of residential risks (individual and corporate clients).
• Ensure compliance with acceptance rules, internal policies and the company's risk appetite.
• Analyze residential claims, assessing cause, coverage, documentation and general conditions.

Senior Operations Analyst – Residential Insurance

General Counsel

• Establish, implement and lead the Legal Advisory area, defining processes, workflows, policies and standards of operation
• Act as a strategic business partner, supporting internal teams in decision-making with a preventive view of legal and regulatory risks
• Ensure regulatory and normative compliance governance, with a focus on SUSEP rules, legislation applicable to the insurance market, LGPD (Brazilian General Data Protection Law) and anti-corruption laws
• Monitor regulatory changes, assess impacts on the company and coordinate remediation/adaptation plans
• Draft, review, negotiate and standardize contracts with suppliers, service providers and commercial partners
• Create and maintain a library of contract templates with clauses aligned to best practices in governance, information security and data protection
• Support the formalization of new partnerships, products and business models, ensuring legal and regulatory compliance
• Work collaboratively with Compliance, Risk, Audit, Finance, Commercial, Operations and Technology teams
• Coordinate external law firms, ensuring efficiency, technical quality and cost control
• Contribute to promoting a culture of compliance and governance through guidance, training and internal communication
• Report critical issues and legal metrics to executive leadership, providing a clear view of risks, impacts and recommendations

Legal Consultant – Managerial Level

Underwriter

• Act as underwriter and provide technical support for Transport Insurance products
• Analyze and underwrite risks in transportation lines
• Assess risk profiles considering goods, routes and claims history
• Define technical terms and conditions (rates, limits, deductibles, clauses)
• Monitor portfolio indicators (written premium, loss ratio)
• Support performance and profitability analyses
• Contribute information for management reports
• Assist the commercial team in structuring proposals
• Interact with brokers to provide technical clarifications

Senior Underwriting and Product Analyst – Transportation

Product Manager

• Atuar como Product Owner de Salesforce Marketing Cloud
• Liderar uma squad, direcionando prioridades
• Liderar o levantamento, refinamento e execução de iniciativas end-to-end
• Atuar como elo entre negócio e tecnologia
• Consolidar e apresentar materiais executivos
• Definir e acompanhar métricas de produto e negócio
• Conduzir a evolução da jornada do cliente e estratégias de CRM
• Garantir a governança e organização das demandas
• Garantir a qualidade das entregas
• Gerir fornecedores e parceiros