Suhai Seguradora

Claims Specialist

• Mediate with partner repair shops, ensuring quality standards, deadlines and cost control.
• Monitor repair shop performance (SLA, customer satisfaction, repair lead times, rework).
• Negotiate commercial terms, lead times and parts availability with suppliers, mediators and distributors.
• Apply established guidelines to ensure smooth parts-supply flow, identifying extended lead times or potential issues.
• Track performance indicators for repair shops and parts supply (claim cycle time, average repair cost, delivery lead time, service level).
• Ensure application of policies, standards and procedures to standardize repair shop operations.

Senior Claims Analyst – Repair Network & Parts Supply