Suhai Seguradora

General Counsel

• Estruturar, implantar e liderar a área de Jurídico Consultivo, definindo processos, fluxos, políticas e padrões de atuação
• Atuar como parceiro estratégico do negócio, apoiando as áreas internas na tomada de decisão com visão preventiva de riscos jurídicos e regulatórios
• Garantir a governança de compliance regulatório e normativo, com foco nas normas da SUSEP, legislação aplicável ao mercado segurador, LGPD e leis anticorrupção
• Monitorar mudanças regulatórias, avaliar impactos para a companhia e coordenar planos de adequação
• Elaborar, revisar, negociar e padronizar contratos com fornecedores, prestadores de serviço e parceiros comerciais
• Criar e manter uma biblioteca de modelos contratuais, com cláusulas alinhadas às melhores práticas de governança, segurança da informação e proteção de dados
• Apoiar a formalização de novas parcerias, produtos e modelos de negócio, garantindo conformidade jurídica e regulatória
• Atuar de forma integrada com as áreas de Compliance, Riscos, Auditoria, Financeiro, Comercial, Operações e Tecnologia
• Coordenar a atuação de escritórios externos, garantindo eficiência, qualidade técnica e controle de custos
• Contribuir para a disseminação da cultura de compliance e governança, por meio de orientações, treinamentos e comunicação interna
• Reportar temas críticos e indicadores jurídicos à liderança executiva, com visão clara de risco, impacto e recomendação

Consultor Jurídico – Nível Gerencial

Analyst

• Develop and refine pricing models to optimize profitability and maintain the competitiveness of automotive insurance products
• Consolidate and analyze internal and market data to identify trends and opportunities for rate adjustments
• Conduct price elasticity and loss-ratio studies to support strategic pricing decisions
• Prepare technical presentations and analytical reports to support management in defining pricing policies
• Integrate data from different company areas to build comprehensive analyses for improving rating models
• Monitor product and portfolio performance to anticipate necessary adjustments and maintain technical and financial balance.

Mid-level Pricing Analyst

Customer Success Manager

• Support the development and operation of relationship strategies with brokers, customers, and leads at Suhai;
• Create and execute communication sequences (nurture campaigns and automation workflows);
• Work with database segmentation for targeted campaigns;
• Manage the campaign calendar and ensure timely execution;
• Monitor CRM metrics (opens, clicks, conversions);
• Collaborate with Media, Data, and Commercial teams to align strategies.

Junior CRM Analyst – Targeted Communications

• Plan, execute and optimize Suhai's digital acquisition strategy
• Work integrally across paid media and organic channels, with an analytical mindset and a performance focus
• Plan, execute and optimize campaigns on Google Ads, Meta, YouTube and other media channels
• Manage budget with a focus on efficiency (CPA, ROAS and volume)
• Monitor and optimize creatives, targeting and bidding strategies
• Collaborate with creative teams to continuously evolve campaigns
• Develop and execute SEO strategies (technical, content and authority)
• Monitor and optimize the brand's presence in search engines and LLMs (GEO)
• Identify organic growth opportunities based on search data and trends
• Ensure best practices for indexing, performance and content
• Analyze channel performance and identify opportunities for improvement and scale
• Track acquisition metrics across the funnel
• Propose tests and experiments to improve efficiency and volume
• Work in partnership with CRM, Data and Commercial teams to ensure journey consistency
• Connect acquisition to lead quality and conversion into sales
• Support audience building and remarketing strategies

Mid-level Media Analyst – Paid & Organic Channels

• Respond to complaints within deadlines
• Ensure 100% of responses are sent within a maximum of 8 business days, following Reclame Aqui criteria to maintain the RA1000 seal
• Monitor and follow up on complaints with the claimant during case handling, keeping the customer engaged and eliminating any sense of "abandonment"
• Ensure quality in responses
• Use an empathetic tone and clear language, providing concrete solutions (not just standard replies)
• Avoid contradictions with the company's official information
• Ensure responses are complete and well-founded, and that actions align with company guidelines and SUSEP regulations
• Make proactive contact with customers when necessary to resolve the reported issue/complaint
• Record and classify complaints
• Correctly categorize each request (e.g., delay, delay in investigation, delay by 24-hour assistance provider...) to facilitate trend analysis
• Monitor post-response satisfaction/follow-up
• Track whether the customer marked the complaint as "resolved," and if not, seek alternatives to close the loop and recover the rating
• Report systemic issues
• Notify leadership of recurring failures (e.g., billing errors, systemic errors) that generate multiple complaints
• Keep data up to date in the system
• Log all interactions in the CRM/Salesforce for tracking and future analysis

Customer Relationship Analyst – Mid-level

• Manage the strategic oversight of a portfolio of civil litigation cases
• Conduct in-depth analysis of each case and define litigation strategies
• Perform risk assessments and evaluate the feasibility of settlements
• Monitor portfolio indicators (KPIs)
• Hold meetings with partner law firms
• Support internal departments with legal opinions, analyses and document validation
• Review briefs and strategic documents submitted to the defense
• Participate in drafting and reviewing policies, procedures and legal materials
• Act proactively to identify legal risks
• Manage deadlines, contingencies and legal demands within the portfolio
• Serve as the team's technical reference
• Participate in training and technical development initiatives

Junior Lawyer

• Support the development and maintenance of products by collecting and organizing technical, regulatory, and market data for use by the product team.
• Assist in conducting technical and financial analyses through consolidation of information and preparation of basic reports.
• Collaborate in monitoring product performance indicators, updating spreadsheets, dashboards, and control tools.
• Contribute to the application of underwriting policies and guidelines under guidance, ensuring correct execution of criteria and procedures.
• Provide support in product pricing by entering data and verifying information received from technical areas.
• Support the proposal validation process by performing initial checks of documents and information according to predefined criteria.
• Assist in regulatory compliance control by updating registrations and records in accordance with internal and external standards.
• Organize and maintain the product and technical process document repository, ensuring easy access to information for the team.
• Participate in internal meetings by taking minutes and following up on necessary actions.
• Contribute to continuous improvement activities by suggesting operational adjustments identified in daily routines.

Junior Product Analyst

Account Manager

• Lead the commercial strategy for the B2B Partnerships area.
• Prospect and develop new business opportunities.
• Manage and monetize the existing partner portfolio.
• Lead negotiations with major accounts and strategic partners.
• Structure commercial proposals, business plans, and business models.
• Manage pipeline, forecasts, and performance indicators.
• Lead and develop high-performance teams.
• Work in partnership with internal teams to implement and scale initiatives.

Commercial Manager, Partnerships

Consultant

• Ensure compliance with tax and fiscal obligations specific to the insurance sector, including direct and indirect taxes.
• Support the implementation of the Tax Reform.
• Review tax calculations (IRPJ, CSLL, ISS, PIS and COFINS).
• Review tax filings, such as DCTF, EFD-Contribuições, SPED, among others, ensuring their accuracy and timely submission.
• Stay up to date with federal, state and municipal tax legislation applicable to the insurer.
• Perform tax analyses to optimize the company’s tax burden, always within legal boundaries.
• Develop tax planning strategies to avoid contingencies and reduce tax costs.
• Monitor and control the calculation and payment of taxes owed by the insurer.
• Implement procedures to ensure the company’s tax regularity.
• Analyze changes in tax legislation, assess impacts and adapt internal processes.
• Maintain proactive relationships with tax and regulatory authorities, ensuring alignment with the insurance sector's regulatory requirements.