SuccessKPI

Program Manager

• Own end-to-end delivery execution across multiple engineering teams, ensuring every sprint and release has:
• Clear scope
• Identified dependencies
• Accountable owners
• Realistic delivery plans
• Establish and publish a weekly delivery scorecard (commit vs. delivered, carryover, blockers, risk).
• Reduce delivery variance and last-minute surprises through disciplined planning and scope control.
• Lead Daily Scrums, Sprint Planning, Sprint Reviews, Retrospectives, and a highly effective Scrum of Scrums.
• Surface and resolve dependencies across Business Intelligence, Data Engineering, Data Integration, WFM, Real Time, and Platform teams.
• Maintain a unified sprint calendar and roadmap view for all stakeholders.
• Ensure consistent operating cadence and communication across U.S. and India-based teams.
• Define and enforce the Definition of Ready (DoR), Definition of Done (DoD), Sprint Scope Freeze, and Controlled hotfix and escalation paths.
• Ensure releases follow auditable, repeatable paths, including Code review, Automated testing, QA sign-off, and Product-owned UAT approval.
• Escalate scope creep, readiness gaps, or delivery risk early, with data.
• Own Jira and GitLab governance to ensure tools enforce behavior, not bypass it.
• Standardize Jira configurations across teams and implement Jira Versions/Releases for unified deployment tracking.
• Champion GitLab adoption, including MR approval gates, CI/CD enforcement, Security scanning (SAST, DAST, secret detection), Deployment governance.
• Establish and track meaningful delivery metrics, including lead time, deployment frequency, change failure rate, defect leakage, sprint predictability, and DORA metrics.
• Conduct value stream mapping to identify bottlenecks, wait time, rework, and opportunity cost.
• Maintain a prioritized backlog of delivery improvements.
• Facilitate retrospectives and post-mortems that focus on systemic fixes, not blame.
• Build a culture where teams can safely say “no” to unrealistic demands and leaders trust the data.

Senior Technical Program Director

Sales

• As a TSD (Technology Solutions Distributor) Channel Manager, you will play a critical role in managing and expanding our partnerships with technology solutions distributors and their selling partners.
• You act as an individual contributor, responsible for developing and executing channel strategies, driving revenue growth, and fostering strong relationships with distributors and partners.
• Your role is pivotal in ensuring our products and solutions are effectively promoted and sold through channel partners.
• Develop and implement a comprehensive channel strategy to achieve sales targets and business growth.
• Identify and recruit new TSD subagent partners to expand the channel network.
• Collaborate with internal teams to align channel strategies with overall business goals.
• Build and maintain strong relationships with TSD sub-agent partners to foster loyalty and drive mutual success.
• Drive sales through TSD sub-agent partners by developing and executing joint business plans.
• Monitor and analyze sales performance metrics to identify opportunities for growth.
• Prepare regular reports on channel performance, including sales trends, pipeline status, and partner feedback.

Senior Manager, Channel Sales

Growth Marketing

• Senior Growth Marketing Manager role to join our marketing team, partnering with Sales, Customer Success, and Product to design and execute targeted enterprise campaigns that generate qualified pipeline, accelerate sales cycles, and expand SuccessKPI’s presence in the CX AI and Workforce Engagement Management space.
• Job Location: Remote Work, USA. Candidates must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, PA, TN, TX, VA
• Why work for SuccessKPI: diverse and dynamic culture where employees are proud to work; flexible work environment as a fully remote team; strong emphasis on work-life balance.
• What You’ll Do: Lead Multi-Channel Campaigns; Drive High-Value ABM; Optimize Digital Performance; Make Insight Actionable; Measure What Matters; Enable the Field; Select and Champion the Stack.
• Success Looks Like: Consistently generating qualified enterprise pipeline through targeted campaigns; Delivering clear, transparent performance reporting with ROI metrics; Ensuring marketing, sales, and customer success operate in full alignment; Increasing brand visibility with the right audience, in the right channels, at the right time; Continuously optimizing and scaling our GTM motion.
• Bring: 7–10 years in B2B marketing; Proficiency with marketing tech stack including HubSpot, Salesforce, and enrichment/automation tools; Analytical mindset; Experience partnering with sales; Action-oriented; Leadership and communication skills.
• Preferred Qualifications: Experience in contact center, AI, workforce engagement, or enterprise analytics; Direct experience executing marketing for 12–18 month enterprise sales cycles; Ability to craft and refine campaign copy and messaging; Proven track record of building or contributing to 7-figure pipeline programs; Bachelor’s degree in Marketing, Business, or a related field.
• About SuccessKPI: AI-rich, pure SaaS analytics and automation platform for contact centers; Equal Opportunity Employer.