SuccessKPI

Customer Success Manager

• Understand how our customers want to use SuccessKPI and help make these aspirations a reality
• Be the customer companion on their journey through on-boarding, adoption and a lifetime of success.
• Collaborate across SuccessKPI departments and customize the response to the needs of our customers
• Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM.
• Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI.
• Manage updates in our customer relationship management tools
• Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs
• Understand the concepts and importance of identifying growth areas in existing customer base
• Help build expansion opportunities – passive selling
• Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)

Consultant

• Interns can expect a fast-paced, demanding work environment that offers the chance to learn and grow professionally.
• Day-to-day activities of summer Interns vary, but include challenging real-world assignments, getting to work across multiple areas of the company, and long-term projects.
• As an Associate Analytics Consultant Summer Intern, you will be working on deriving business insights through data using analytics tools.
• You will get assigned and learn about real-time projects to help us provide consulting services to our clients.
• You will assist with:
• Leveraging analytics tools to derive business insights
• Collaborating with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries
• Working closely with both IT and business clients to best align business needs with technical capability/feasibility
• Working with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
• Conducting and participating in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
• Collaborating with and learning from an amazing team of hard-working business analytics experts

Associate Analytics Consultant Intern

DevOps Engineer

• Assist in maintaining and enhancing CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI, or similar).
• Support the automation of infrastructure provisioning using tools like Terraform, Ansible, or CloudFormation.
• Monitor and troubleshoot applications, services, and system performance.
• Work with AWS cloud platform to deploy and manage resources.
• Learn and contribute to containerization and orchestration (Docker, Kubernetes).
• Collaborate with developers to ensure smooth deployment and release processes.
• Document processes, tools, and runbooks for knowledge sharing.

DevOps Intern

• Support Customer Success Managers in managing customer relationships and ongoing engagement
• Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies
• Help track customer progress against key success metrics and KPIs
• Participate in customer meetings and internal account team discussions (as appropriate)
• Help prepare materials for recurring customer cadence meetings (weekly, monthly, quarterly check-ins)
• Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams
• Assist in documenting customer feedback, product requests, and escalation needs for internal teams
• Collaborate with internal partners across Product, Engineering, Professional Services, and Education
• Support workshops and enablement sessions by helping organize content and follow-up actions
• Maintain and build knowledge of the SuccessKPI platform, new features, and best practices

Customer Success Intern

Product Manager

• Work on GenAI POCs to explore new product capabilities and workflows
• Assist in building and testing screen recording POCs for product innovation
• Document findings, outcomes, and recommendations in a structured format
• Collaborate with Product and Engineering to evaluate feasibility, usability, and customer value
• Help create lightweight prototypes, demos, or test workflows for internal review
• Support research and competitive analysis related to GenAI and product innovation

Product Management Summer Intern

Support Engineer

• Help manage the support queue by responding to and resolving customer tickets in a timely, thoughtful, and human way
• Support customers across multiple channels (ticketing system, email, internal tools, etc.)
• Join customer calls to assist with platform questions and troubleshooting
• Investigate issues by testing and replicating bugs using tools such as Postman, JIRA, and internal diagnostics
• Collaborate with Product and Engineering by documenting issues clearly and submitting structured tickets when escalation is needed
• Assist with testing support-related items for product releases
• Update and improve the SuccessKPI knowledge base with new documentation, FAQs, and troubleshooting steps
• Help maintain and track customer feedback and suggestions to support product improvements
• Take ownership of intern-friendly projects related to improving support workflows, self-service resources, or internal processes
• Learn and adapt quickly — our platform and processes evolve often, and experimentation is encouraged

Support Engineering Intern

Backend Engineer

• Own end-to-end delivery execution across multiple engineering teams, ensuring every sprint and release has clear scope, identified dependencies, accountable owners, and realistic delivery plans.
• Establish and publish a weekly delivery scorecard.
• Lead Daily Scrums, Sprint Planning, Sprint Reviews, Retrospectives, and a highly effective Scrum of Scrums.
• Surface and resolve dependencies across multiple teams.
• Ensure consistent operating cadence and communication across U.S. and India-based teams.
• Define and enforce Agile processes and controls.
• Escalate scope creep, readiness gaps, or delivery risk early, with data.

Enterprise Chief Architect

Financial Planning and Analysis

• Play a critical role on our Finance team focused on FP&A, reporting, forecasting, and cross-functional financial execution
• Work closely with the CFO and partner across the organization to support and execute the company’s financial strategy
• Build, maintain, and enhance forecasts and operating models
• Own reporting and tracking of key SaaS operating metrics (ARR, MRR, churn etc.)
• Support annual budgeting and long-range planning processes
• Prepare and present financial reporting for multiple audiences, including internal leadership, the Board, and external stakeholders

Finance Manager

Program Manager

• Own end-to-end delivery execution across multiple engineering teams, ensuring every sprint and release has:
• Clear scope
• Identified dependencies
• Accountable owners
• Realistic delivery plans
• Establish and publish a weekly delivery scorecard (commit vs. delivered, carryover, blockers, risk).
• Reduce delivery variance and last-minute surprises through disciplined planning and scope control.
• Lead Daily Scrums, Sprint Planning, Sprint Reviews, Retrospectives, and a highly effective Scrum of Scrums.
• Surface and resolve dependencies across Business Intelligence, Data Engineering, Data Integration, WFM, Real Time, and Platform teams.
• Maintain a unified sprint calendar and roadmap view for all stakeholders.
• Ensure consistent operating cadence and communication across U.S. and India-based teams.
• Define and enforce the Definition of Ready (DoR), Definition of Done (DoD), Sprint Scope Freeze, and Controlled hotfix and escalation paths.
• Ensure releases follow auditable, repeatable paths, including Code review, Automated testing, QA sign-off, and Product-owned UAT approval.
• Escalate scope creep, readiness gaps, or delivery risk early, with data.
• Own Jira and GitLab governance to ensure tools enforce behavior, not bypass it.
• Standardize Jira configurations across teams and implement Jira Versions/Releases for unified deployment tracking.
• Champion GitLab adoption, including MR approval gates, CI/CD enforcement, Security scanning (SAST, DAST, secret detection), Deployment governance.
• Establish and track meaningful delivery metrics, including lead time, deployment frequency, change failure rate, defect leakage, sprint predictability, and DORA metrics.
• Conduct value stream mapping to identify bottlenecks, wait time, rework, and opportunity cost.
• Maintain a prioritized backlog of delivery improvements.
• Facilitate retrospectives and post-mortems that focus on systemic fixes, not blame.
• Build a culture where teams can safely say “no” to unrealistic demands and leaders trust the data.

Senior Technical Program Director

Sales

• As a TSD (Technology Solutions Distributor) Channel Manager, you will play a critical role in managing and expanding our partnerships with technology solutions distributors and their selling partners.
• You act as an individual contributor, responsible for developing and executing channel strategies, driving revenue growth, and fostering strong relationships with distributors and partners.
• Your role is pivotal in ensuring our products and solutions are effectively promoted and sold through channel partners.
• Develop and implement a comprehensive channel strategy to achieve sales targets and business growth.
• Identify and recruit new TSD subagent partners to expand the channel network.
• Collaborate with internal teams to align channel strategies with overall business goals.
• Build and maintain strong relationships with TSD sub-agent partners to foster loyalty and drive mutual success.
• Drive sales through TSD sub-agent partners by developing and executing joint business plans.
• Monitor and analyze sales performance metrics to identify opportunities for growth.
• Prepare regular reports on channel performance, including sales trends, pipeline status, and partner feedback.