SuccessKPI

Consultant

• Leverage analytics tools to derive business insights
• Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries.
• Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility
• Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
• Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
• Document best practices to increase our knowledge base

Analytics Consultant

DevOps Engineer

• Be a key member of the Engineering team, responsible for designing, building, and maintaining the infrastructure that supports our SaaS analytics platform.
• Champion automation, reliability, security, and scalability as you optimize cloud-based environments and drive best practices across CI/CD pipelines, monitoring, and infrastructure-as-code.
• Design, implement, and maintain scalable, reliable, and secure infrastructure on cloud platforms (primarily AWS).
• Create new infrastructure or environments to meet evolving customer and product demands.
• Monitor infrastructure performance and availability, ensuring high uptime and efficiency.
• Apply infrastructure-as-code principles using tools such as Terraform, AWS CloudFormation, or the Serverless framework.
• Build, maintain, and optimize CI/CD pipelines for application deployments using tools like Jenkins, Bitbucket Pipelines, or equivalent.
• Automate and standardize release processes to support frequent, reliable, and fast software delivery.
• Support production release and bug-fix deployments, including environment configurations.
• Develop scripts and tooling (using Python, Bash, Node.js, etc.) to automate infrastructure management, deployments, and operational tasks.
• Champion continuous improvement in automation to reduce manual effort and improve reliability.
• Implement and manage robust monitoring and logging systems using AWS CloudWatch, Datadog, Dynatrace, or custom solutions.
• Proactively identify, troubleshoot, and resolve infrastructure and application issues before they impact end users.
• Participate in on-call rotations for critical production systems support.
• Apply security best practices across all infrastructure layers to ensure secure operations.
• Conduct routine security audits and vulnerability assessments to maintain compliance with applicable standards and frameworks.
• Partner closely with development teams to support application architecture, deployments, and infrastructure decisions.
• Collaborate with QA, Product, and Customer Support teams to resolve customer-impacting issues and improve system reliability.

Senior DevOps Engineer

Solutions Engineer

• Lead executive-level discovery with enterprise contact center leaders to uncover strategic challenges, success metrics, and transformation opportunities
• Own the solution strategy for complex, multi-stakeholder enterprise opportunities, partnering closely with Sales leadership
• Deliver executive-ready, outcome-focused demonstrations and solution narratives tied to measurable business impact
• Define and guide complex proof-of-concept engagements, setting standards and best practices across the presales organization
• Influence product direction by translating customer and market insights into clear, actionable feedback for Product Management
• Lead by example, elevating overall presales effectiveness and consistency
• Represent SuccessKPI as a thought leader in executive briefings, partner meetings, conferences, and industry events

Senior Solutions Consultant

Customer Success Manager

• Understand how our customers want to use SuccessKPI and help make these aspirations a reality
• Be the customer companion on their journey through on-boarding, adoption and a lifetime of success.
• Collaborate across SuccessKPI departments and customize the response to the needs of our customers
• Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM.
• Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI.
• Manage updates in our customer relationship management tools
• Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs
• Understand the concepts and importance of identifying growth areas in existing customer base
• Help build expansion opportunities – passive selling
• Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)

Senior Customer Success Manager

Product Manager

• Support creation of product marketing assets such as one-pagers, pitch slides, demo outlines, and internal enablement materials
• Assist with GenAI prototyping, including workflow testing and early concept validation
• Collaborate with Product Management to shape messaging and positioning for new innovation concepts
• Help gather feedback from internal stakeholders to refine prototypes and materials
• Document prototype outcomes, key learnings, and next-step recommendations
• Contribute to brainstorming sessions and experimentation around emerging product ideas

Product Management Intern

Chief Marketing Officer

• Drive product marketing direction for SuccessKPI, collaborating closely with Product, Sales and other marketing functions including digital marketing, event marketing, and external consultants.
• Partner with the Product organization to help shape product strategy and roadmap priorities based on competitive intelligence and market insights that create current and future market opportunities.
• Develop a deep understanding of market trends, customer requirements, usage and buying behaviors, and the partner ecosystem to identify opportunities and drive demand for SuccessKPI solutions.
• Lead SuccessKPI’s analyst relations strategy and interactions with key industry analyst firms.
• Develop market-leading initiatives that differentiate SuccessKPI globally through strategic partnerships (local and global), innovative campaigns, and an insight-led marketing approach.
• Educate the market on SuccessKPI’s technical value through demos, white-papers, workshops, presentations, technical blogs, and other thought leadership assets that drive engagement and visibility.
• Develop product marketing strategies for new prospects and existing customers.
• Support and refine go-to-market initiatives in partnership with GTM teams by developing collateral, including case studies, web content, solution briefs, presentations, data sheets, sales playbooks, and whitepapers for global use.
• Assist sales with target profiles, training programs, and sales tool kits. Analyze win/loss insights and syndicate best practices across the organization.
• Develop and operationalize an insight-led marketing framework that informs content and campaign strategy across the funnel from top-of-funnel engagement through to bottom-of-funnel conversion.
• Partner with events and tradeshows to shape messaging frameworks, keynote/panel execution, and supporting content to maximize event ROI and strengthen market positioning.
• Support monthly webinars, case studies, and industry/product roundtables designed to drive engagement, education, and pipeline growth.
• Gather and synthesize insights from customers and prospects to inform product roadmap prioritization, gap analysis, and differentiation strategy.
• Develop industry and solution-focused use cases, demo scenarios, and sandbox environments that showcase platform capabilities and reporting outcomes within a clear problem-solution framework.
• Build competitive intelligence briefs and battlecards to guide sales strategy and inform marketing messaging.

Product Marketing Director

• Assist the education team with client and partner training needs
• Help prepare materials for meetings, trainings, and presentations
• Support the planning and organization of implementation timelines and deliverables
• Track action items, notes, and follow-ups from client meetings
• Help create and refine documentation, templates, and training resources
• Collaborate with cross-functional teams (Operations, Product, Customer Success) as needed
• Provide general project coordination support to keep initiatives moving forward

Associate Education Consultant Intern

• Interns can expect a fast-paced, demanding work environment that offers the chance to learn and grow professionally.
• Day-to-day activities of summer Interns vary, but include challenging real-world assignments, getting to work across multiple areas of the company, and long-term projects.
• As an Associate Analytics Consultant Summer Intern, you will be working on deriving business insights through data using analytics tools.
• You will get assigned and learn about real-time projects to help us provide consulting services to our clients.
• You will assist with:
• Leveraging analytics tools to derive business insights
• Collaborating with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries
• Working closely with both IT and business clients to best align business needs with technical capability/feasibility
• Working with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
• Conducting and participating in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
• Collaborating with and learning from an amazing team of hard-working business analytics experts

Associate Analytics Consultant Intern

• Assist in maintaining and enhancing CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI, or similar).
• Support the automation of infrastructure provisioning using tools like Terraform, Ansible, or CloudFormation.
• Monitor and troubleshoot applications, services, and system performance.
• Work with AWS cloud platform to deploy and manage resources.
• Learn and contribute to containerization and orchestration (Docker, Kubernetes).
• Collaborate with developers to ensure smooth deployment and release processes.
• Document processes, tools, and runbooks for knowledge sharing.

DevOps Intern

• Support Customer Success Managers in managing customer relationships and ongoing engagement
• Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies
• Help track customer progress against key success metrics and KPIs
• Participate in customer meetings and internal account team discussions (as appropriate)
• Help prepare materials for recurring customer cadence meetings (weekly, monthly, quarterly check-ins)
• Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams
• Assist in documenting customer feedback, product requests, and escalation needs for internal teams
• Collaborate with internal partners across Product, Engineering, Professional Services, and Education
• Support workshops and enablement sessions by helping organize content and follow-up actions
• Maintain and build knowledge of the SuccessKPI platform, new features, and best practices

Customer Success Intern

• Work on GenAI POCs to explore new product capabilities and workflows
• Assist in building and testing screen recording POCs for product innovation
• Document findings, outcomes, and recommendations in a structured format
• Collaborate with Product and Engineering to evaluate feasibility, usability, and customer value
• Help create lightweight prototypes, demos, or test workflows for internal review
• Support research and competitive analysis related to GenAI and product innovation

Product Management Summer Intern

Support Engineer

• Help manage the support queue by responding to and resolving customer tickets in a timely, thoughtful, and human way
• Support customers across multiple channels (ticketing system, email, internal tools, etc.)
• Join customer calls to assist with platform questions and troubleshooting
• Investigate issues by testing and replicating bugs using tools such as Postman, JIRA, and internal diagnostics
• Collaborate with Product and Engineering by documenting issues clearly and submitting structured tickets when escalation is needed
• Assist with testing support-related items for product releases
• Update and improve the SuccessKPI knowledge base with new documentation, FAQs, and troubleshooting steps
• Help maintain and track customer feedback and suggestions to support product improvements
• Take ownership of intern-friendly projects related to improving support workflows, self-service resources, or internal processes
• Learn and adapt quickly — our platform and processes evolve often, and experimentation is encouraged