SuccessKPI

Support Engineering Intern

SuccessKPI

internship

Posted on:

Location Type: Remote

Location: United States

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Job Level

Entry Level

Tech Stack

SQLTableau

About the role

  • Help manage the support queue by responding to and resolving customer tickets in a timely, thoughtful, and human way
  • Support customers across multiple channels (ticketing system, email, internal tools, etc.)
  • Join customer calls to assist with platform questions and troubleshooting
  • Investigate issues by testing and replicating bugs using tools such as Postman, JIRA, and internal diagnostics
  • Collaborate with Product and Engineering by documenting issues clearly and submitting structured tickets when escalation is needed
  • Assist with testing support-related items for product releases
  • Update and improve the SuccessKPI knowledge base with new documentation, FAQs, and troubleshooting steps
  • Help maintain and track customer feedback and suggestions to support product improvements
  • Take ownership of intern-friendly projects related to improving support workflows, self-service resources, or internal processes
  • Learn and adapt quickly — our platform and processes evolve often, and experimentation is encouraged

Requirements

  • Currently pursuing a BA/BS degree in a related field (Computer Science, Information Systems, Engineering, Data Analytics, or similar preferred)
  • Must be graduation between December 2026 and June 2027 to be eligible
  • Strong problem-solving skills and a desire to learn technical troubleshooting
  • Strong written and verbal communication skills
  • Comfortable working independently in a remote environment while staying responsive and collaborative
  • Interest in SaaS platforms, customer experience, or technical support
  • Ability to stay organized and manage multiple priorities
  • Nice to Have (Not Required): Basic SQL knowledge, experience with tools like Salesforce, Postman, JIRA, or ticketing systems, interest in data analytics (Excel strongly preferred; PowerBI/Tableau/MicroStrategy a plus), bilingual or multilingual skills (English + Spanish/Portuguese/German/French is a plus)
Benefits
  • Opportunity to work for a fast-growth global SaaS company in the analytics space
  • A diverse, inclusive, and dynamic culture where people enjoy what they do
  • Hands-on experience supporting real customers and real product challenges
  • Exposure to cross-functional work with Support, Product, and Engineering
  • Career development opportunities as the company continues to scale
  • A team where your ideas are welcomed — you have a voice at SuccessKPI
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdata analyticstroubleshootingtestingbug replication
Soft Skills
problem-solvingwritten communicationverbal communicationorganizational skillsindependencecollaborationadaptability