SuccessKPI

Customer Success Intern

SuccessKPI

internship

Posted on:

Location Type: Remote

Location: United States

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Job Level

Entry Level

Tech Stack

SQLTableau

About the role

  • Support Customer Success Managers in managing customer relationships and ongoing engagement
  • Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies
  • Help track customer progress against key success metrics and KPIs
  • Participate in customer meetings and internal account team discussions (as appropriate)
  • Help prepare materials for recurring customer cadence meetings (weekly, monthly, quarterly check-ins)
  • Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams
  • Assist in documenting customer feedback, product requests, and escalation needs for internal teams
  • Collaborate with internal partners across Product, Engineering, Professional Services, and Education
  • Support workshops and enablement sessions by helping organize content and follow-up actions
  • Maintain and build knowledge of the SuccessKPI platform, new features, and best practices

Requirements

  • Currently pursuing a BA/BS degree in Business, Communications, Analytics, Information Systems, or a related field
  • Interest in Customer Success, SaaS, and customer-facing roles
  • Strong organizational skills and attention to detail
  • Ability to manage tasks proactively and work independently in a remote environment
  • Strong written and verbal communication skills
  • Calm, thoughtful approach to problem-solving
  • A customer-first mindset and willingness to help customers overcome hurdles
  • Desire to learn and grow skills in customer engagement, success planning, and SaaS operations
  • Familiarity with data and analytics tools (PowerBI, Tableau, Excel, SQL, etc.) (Nice to Have)
  • Interest in contact center technology and customer experience analytics (Nice to Have)
  • Experience working with cross-functional teams or project coordination (Nice to Have)
  • Exposure to SaaS platforms, support tools, or CRM systems (Nice to Have)
Benefits
  • Opportunity to work for a fast-growth global SaaS company in the rapidly growing analytics space
  • A diverse, inclusive, and dynamic culture where employees are proud to work
  • Hands-on exposure to real customer programs and enterprise relationships
  • Opportunity to work with leadership and cross-functional teams — you have a voice at SuccessKPI
  • Career development and growth opportunities as the company continues to scale
  • Opportunity to build industry relationships and work alongside seasoned experts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer success planningsuccess metricsKPI trackingcustomer engagementSaaS operationsproject coordinationproblem-solving
Soft Skills
organizational skillsattention to detailproactive task managementindependent workwritten communicationverbal communicationcustomer-first mindsetwillingness to helpdesire to learncollaboration