SuccessKPI

Analytics Consultant

SuccessKPI

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Tech Stack

AWSCloudTableau

About the role

  • Leverage analytics tools to derive business insights
  • Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries.
  • Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility
  • Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
  • Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
  • Document best practices to increase our knowledge base

Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience
  • 4+ years relevant work experience in data & analytics focused role for our Analytics Consultant opening & 1+ years relevant experience for our Associate Analytics Consultant role
  • Strong interpersonal, verbal, and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.)
  • Completion of 1+ AWS certification or related cloud experience, a plus
  • Strong analytical and logical problem-solving approach
  • Adaptable individual who can create structure in ambiguous or rapidly changing environments
  • Highly self-motivated and able to work independently as well as in a team environment
  • Data analytics experience ( PowerBI /Tableau/MicroStrategy), a plus.
  • CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect), a plus.
Benefits
  • Virtual Work opportunity
  • Opportunity to work and help shape a fast-growing company
  • Medical, Dental, and Vision Insurance
  • Stock Option Plan
  • Open Time Off
  • Paid parental leave for birth, adoption, and fostering
  • 11 paid Company holidays
  • 401k Savings Plan – with employer match
  • Basic Life Insurance provided at no cost to you
  • Accidental Death & Dismemberment Insurance coverage
  • Long Term Disability Insurance
  • Short Term Disability Insurance
  • Life-Work Balance
  • Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
  • Development and career growth opportunities at one of the coolest companies around, if we do say so ourselve
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsAIMachine Learninganalytical problem-solvingcloud experience
Soft Skills
interpersonal skillsverbal communicationwritten communicationadaptabilityself-motivationteamwork
Certifications
AWS certification