Stryker

Customer Support

• In this technical and clinical role, you will gain hands-on training and experience on the use of Stryker’s Upper Extremity portfolio including robotic surgery with Mako, as well as Blueprint planning software, Tornier shoulder solutions and Latitude EV elbow, to ensure successful surgical outcomes.
• Provide clinical product support to all end users and on-site guidance and assistance during surgical procedures.
• Resolve technical product and service issues as needed.
• Provide training, ongoing in-services, and customer education to assigned accounts.
• Complete 101 and 201 training and develop an understanding of all basic procedures.
• Complete Mako training.
• Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
• Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Observe and apply practices used to train and guide surgeons and hospital staff.
• Provide support for Mako robotic procedures and manual upper extremities surgeries.
• Assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations.
• Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Complete all necessary account administration duties.
• Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.

Product Support Specialist, Upper Extremities

Manager

• Collaborate across the South European leadership team to implement a government affairs and market access strategy to build the company brand in the region and advance commercialization of key products
• Lead specific government affairs and advocacy projects supporting product adoption across South Europe.
• Lead trade association engagement and support Stryker’s representatives to trade association boards.
• Position Stryker as a thought leader and build strategic relationships with lawmakers and policy influencers.
• Collaborate with business and functional leaders to identify risks and opportunities within public policies in the region.
• Proactively provide guidance about clinical and economic study designs to meet Market Access requirements of payers across the South European region.
• Identify and drive Market Access and reimbursement opportunities for new and existing Stryker technologies to support business goals.
• Establish and drive health economic data collection and analysis strategies to demonstrate economic value of Stryker technologies, including support for hospital negotiations and budget impact of key technologies to key stakeholders.
• Support Market Access requirements through establishment of key external relationships including tenders, pricing, and payer requirements.
• Provide subject matter expertise to South European Leadership Teams in market access and health economics strategy development.
• Work collaboratively cross-divisionally and cross-functionally to integrate market access considerations into business strategies and continually build organizational capabilities in market access across the region.

Senior Manager, Government Affairs – Market Access

Sales

• Hold the responsibility for developing and managing sales operations in the region
• Contribute regional sales information and recommendations to strategic plans and prepare and complete action plans
• Maintain and expand customer base by leading account managers
• Assisting with problem identification - helping find solutions toward building and maintaining rapport with key customers
• Identify new customer opportunities and utilize resources
• Strategically recruit, onboard, and train account managers
• Develop talent of account managers by having open, often, and clear communications
• Create an environment of collaboration, inspiration, and accountability through regular communication with the team
• Provide regular and ongoing communication with account managers
• Responsible for key account, KOL, and faculty development
• Evaluate new products or enhancements to devices
• Work with customers to introduce, promote, and increase the usage of products
• Assist with the collection and dissemination of information or feedback provided by customers
• Represent company at various trade shows or educational meetings
• Participate in preparing budget, sales plan, and quota for territories

Regional Sales Manager – Gulf Coast, Peripheral Vascular

• Support sales of Stryker Trauma products
• Gain exposure to the Trauma team culture
• Receive formal training on Trauma product portfolio and sales methodology
• Develop competency in orthopedic surgical needs and procedures

Trauma Sales Associate

• Oversee sales activity and productivity standards
• Recruit, hire, train, and develop sales professionals
• Conduct quarterly sales training sessions and individual performance reviews
• Review and analyze sales data and commission reports
• Establish monthly meetings with the Area VP Sales to discuss regional goals and status
• Submit quarterly reports to the Area VP Sales
• Foster a healthy competitive team environment

Regional Manager – Sports Medicine

Account Executive

• Engage with Healthcare Teams: Educate hospital staff on the benefits of reprocessing programs, focusing on environmental and financial outcomes.
• Support Sales Efforts: Assist the Regional Manager and Strategic Sales team by identifying growth opportunities and collaborating on strategic plans to expand the franchise.
• Conduct Education Sessions: Provide in-service training for healthcare facility staff across multiple shifts, addressing updates and promoting program benefits.
• Analyze Data: Evaluate device usage and collection trends to create actionable strategies that maximize customer engagement and sales potential.
• Strengthen Relationships: Foster partnerships with key decision-makers, providing ongoing support and addressing customer needs proactively.
• Facilitate Program Implementation: Coordinate with cross-functional teams to ensure seamless program rollout and successful contract execution.
• Monitor Performance: Track collection compliance, sales performance, and customer satisfaction to identify areas for growth.
• Problem-Solve: Act as a single point of contact for resolving customer concerns and driving program improvements.

Associate Sales Representative – Sustainability Solutions

• As a Trauma Sales Representative, you work with a high degree of intensity and commitment to sell Stryker Trauma products that meet our customers’ needs.
• You are responsible for becoming the resident trauma expert as you work with a sophisticated audience of surgeons and healthcare professionals.
• You live your work, feeding off the extreme demands of trauma, not counting hours but rather lives impacted.
• A person who is energized by chaos, you organize your materials and sort possible solutions quickly during operating/emergency room consultations.
• You take great pride in meticulously managing and maintaining your inventory of products and are prepared to assist a customer whenever the need arises.
• Your knowledge not only of your own products, but of competitors’ offerings, builds credibility with surgeons.
• They trust you to provide advice and training on products and tools used to save lives.
• As a Trauma Sales Representative who does what is necessary and live out your mission to change lives by selling Stryker products that are making healthcare better.

Trauma Sales Representative

• Promote and sell Stryker Endoscopy products within approved indications for use.
• Understand and comply with applicable laws, regulations and rules set forth by Federal, State and Local governmental authorities including, but not limited to: reporting of device complaints, accurate recording and reporting of financial transactions and other reports determined by Stryker policy, and the Federal Anti-Kickback Statute.
• Understand and comply with the Code of Ethics and company policies.
• Understand and comply with applicable customer policies, HIPAA, and vendor requirements.
• Educate and inform doctors, nurses, and appropriate staff personnel about the proper use and maintenance of Stryker Products.
• Direct product evaluations in OR and office settings while adhering to OSHA, Hospital, and other pertinent guidelines.
• May assist in the preparation and operation of trade shows, conventions, and/or clinical meetings.
• Keep regional manager informed of territory progress on a regular basis.
• Solve product problems for customers in an expeditious fashion.
• May assist in the training and development of sales personnel.
• Manage, maintain and complete reports about product inventory.
• Exhibit a base understanding or ability to learn and operate software programs such as Microsoft Office and Oracle Sales Information System.

Sales Representative – Endoscopy

• Work with a high degree of intensity and commitment to sell Stryker Foot & Ankle products that meet our customers’ needs.
• Responsible for becoming the resident Foot & Ankle expert as you work with a sophisticated audience of surgeons and healthcare professionals.
• Organize your materials and sort possible solutions quickly during operating room consultations.
• Take great pride in meticulously managing and maintaining your inventory of products and be prepared to assist a customer whenever the need arises.
• Provide advice and training on products and tools used to save lives.

Foot & Ankle Sales Representative – Central PA

Full-stack Engineer

• Conduct advanced problem solving to resolve post-market product issues impacting field performance and manufacturing
• Analyze and correct complex product design issues, using independent judgment
• Code development time/resource estimation to support projects
• Generate and maintain documentation supporting design changes, CAPAs, and post-market software updates
• Advance solutions by applying knowledge of product performance, customer feedback, and field data
• Follow and mentor others on post market/sustainment procedures like design controls and risk management, per the Quality Management System
• Work cooperatively with R&D, Quality, Manufacturing, Regulatory, Clinical, Marketing and Project Management to ensure project success as a leader on the team
• Build relationships and influence across the engineering groups within the business
• Support post-market / sustaining engineering activities, including investigation and resolution of product issues in the field and manufacturing
• Drive design changes and continuous improvement efforts for released products (e.g., CAPAs, nonconformances, reliability issues)

Staff Software Engineer – Product Engineering, Sustainment

Financial Planning and Analysis

• Price and structure finance proposals across more than 15 financing programs to support customer purchasing decisions and meet territory revenue goals
• Facilitate contracts from origination through completion, ensuring timely execution and compliance with internal standards
• Manage and process approximately 30 closed deals per month, including review and submission of all required documentation
• Create and manage approximately 130 financing opportunities per month in Salesforce, ensuring accurate and up-to-date data entry
• Own and manage lower-value transactions independently, aligning with thresholds defined by the Regional Finance Manager
• Partner with a Regional Finance Manager to execute territory strategy and support larger, complex transactions through all stages of the deal lifecycle
• Educate sales representatives across multiple business units on leasing options and financing solutions to increase adoption
• Coordinate cross-divisional deals and consult with stakeholders to recommend appropriate programs and required documentation

Finance Specialist

• Design, develop, and implement sales programs to meet business objectives
• Meet or exceed assigned sales quota
• Lead and facilitate ASC deals

Regional Manager

Systems Engineer

• Lead end-to-end design, development, and evaluation of complex medical device systems
• Apply advanced engineering principles; mentor team members on best practices
• Translate user needs into system requirements and scalable architectures
• Define, decompose, and allocate requirements across multi-disciplinary teams (EE, ME, SW)
• Lead concept phase activities and drive resolution of complex design issues
• Conduct and lead analytical studies (trade-offs, optimization, performance, risk assessments)
• Oversee system integration, verification, and validation activities
• Drive product risk management, including failure analysis, safety requirements, and mitigations
• Influence product and technology strategy through market, clinical, and customer insights
• Ensure compliance with medical device standards; lead documentation (DHF) and cross-functional collaboration while mentoring and driving high-performance execution

Senior Staff Systems Engineer – HYBRID

Account Manager

• Provide clinical demonstrations and instruction for use of company products in pre-sale, implementation, and post-sale situations in formal educational as well as small-group or individual presentations in patient-care areas throughout a healthcare facility, to gain or increase acceptance of company’s products and technology.
• Provide information through formal presentations to Physicians, and Administration customers that detail the clinical and/or financial benefits of company’s devices as related to the group.
• Evaluate new products or enhancements to devices to provide information and feedback to the Product Development and Marketing departments.
• Works with customers to introduce, promote, and increase the usage of products throughout a customer facility.
• Assist with the collection and dissemination of information or feedback provided by customers.
• Represent company at various trade shows or educational meetings and complete all necessary reports.
• Provide product support and education to users either in person, in-service or by written or verbal means.
• Continuously increases knowledge of new developments within the assigned market as well as company products to perform as a subject matter expert.
• Develop and disseminate information to internal executives and staff regarding issues related to customer acceptance of company’s technology and products during the pre-sale and evaluation process.

Account Manager – Peripheral Vascular

• As a Foot & Ankle Sales Rep, you work with a high degree of intensity and commitment to sell Stryker Foot & Ankle products that meet our customers’ needs.
• You are responsible for becoming the resident Foot & Ankle expert as you work with a sophisticated audience of surgeons and healthcare professionals.
• You take great pride in meticulously managing and maintaining your inventory of products and are prepared to assist a customer whenever the need arises.
• Your knowledge not only of your own products, but of competitors’ offerings, builds credibility with surgeons.
• They trust you to provide advice and training on products and tools used to save lives.
• You love driving in the fast lane and live out your mission to change lives by selling Stryker products that are making healthcare better.