Product Support Specialist, Upper Extremities

Stryker

Product Support Specialist providing clinical and technical support for Stryker’s Upper Extremity products. Gaining hands-on training to ensure successful surgical outcomes and assisting during surgical procedures.

Posted 6/16/2026full-timeLiverpool • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

In this technical and clinical role, you will gain hands-on training and experience on the use of Stryker’s Upper Extremity portfolio including robotic surgery with Mako, as well as Blueprint planning software, Tornier shoulder solutions and Latitude EV elbow, to ensure successful surgical outcomes.
Provide clinical product support to all end users and on-site guidance and assistance during surgical procedures.
Resolve technical product and service issues as needed.
Provide training, ongoing in-services, and customer education to assigned accounts.
Complete 101 and 201 training and develop an understanding of all basic procedures.
Complete Mako training.
Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
Observe and apply practices used to train and guide surgeons and hospital staff.
Provide support for Mako robotic procedures and manual upper extremities surgeries.
Assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
Develop knowledge of hospital and account preferences to meet or exceed customer expectations.
Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
Complete all necessary account administration duties.
Provide prompt and accurate complaint reports per quality and compliance system requirements.
Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
Build collaborative relationships with internal sales team members to achieve business objectives.

Requirements

What you’ll need

Experience of working in a clinical role is beneficial
Tech savvy and minded
A driven attitude, people focus and plenty of charisma
Computer skills, MS Office
Confident presentation skills
Excellent anatomy and physiology knowledge
Demonstrated high achiever who loves to learn and take on challenges
A background that demonstrates an ability to engage with others, influence, motivate and work hard
Valid UK Drivers license

Benefits

Comp & perks

Ability to discover your strengths, follow your passion and own your own career
In-house product training program
Field sales training
Quality products that improve the lives of customers and patients
A winning team driven to achieve our mission and deliver remarkable results
Coworkers committed to achieving more and winning the right way
Bonuses
Commissions
Healthcare
Family and parenting leaves
Wellness programs
Onsite gym's and restaurants
Discount purchase programs
Service and performance awards
Various social and recreational activities
Mobile phone, iPad, laptop, and company car or car allowance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

robotic surgeryMako traininganatomy knowledgephysiology knowledgeclinical product supportpre-operative CT scansimplant planningimplant sizingsurgical procedurescustomer education

Soft Skills

people focuscharismapresentation skillscustomer servicerelationship buildingcollaborationinfluencemotivationdriven attitudelearning orientation

Certifications

valid UK Drivers license