Stryker

Support Engineer

• Document and manage customers’ reported issues
• Monitor and respond to customer inquiries
• Troubleshoot customer environments and research WLAN configuration
• Collaborate within the team to solve problems
• Author knowledge-based articles
• Provide formal and informal training

Senior Staff Technical Support Engineer – Hybrid

Financial Planning and Analysis

• Provide end-to-end financial support for complex, multi-divisional sales opportunities
• Partner with various teams including Sales, Pricing, and Operations to advance deals efficiently
• Track deals end-to-end to ensure timely close, proper approvals, and alignment to forecast
• Drive process improvements to reduce cycle time and manual effort

Senior Financial Analyst

Account Executive

• The Regional Sales representative will be primarily responsible for providing support for territory leave of absence as directed by manager to include: Support and sustain coverage in territory
• Fostering & maintaining existing relationships with surgeons in territory
• Upholding team culture and building strong relationships with Sales Manager and teammates through daily communication and acting as a team player
• Represent Stryker as a leader in our industry and the marketplace by promoting our products to a sophisticated audience comprised of surgeons and healthcare professionals.
• Responsible for providing excellent customer service to territory customer accounts, providing information on proper use and maintenance of Stryker products, product functionality and updates, changes to product portfolio, and educational programs
• When not covering a LOA, Regional Representative will be responsible for: Providing territory coverage for Level 1 conversions
• Supporting Teaching Institutions
• Overall territory support within region
• Supporting Trauma Sales Education initiatives
• On site support and training for Sales Enablement 201 training
• Supporting Regional Events, to include but not limited to, sales representative training, assist field sales trainers, associate trainer
• Travel up to 80-90%
• Serves as the primary backup contact support for territory for Sales Representatives and Associates, as requested.
• Completes Sales Representative training program, consisting of Employee Orientation, Center Training, Product Knowledge and Field Territory Training.
• Attend surgeries in which Stryker Trauma products are used, to ensure all products are available for surgeon use in each case and to instruct surgeons regarding product use and functionality.
• Work with sales teams to deliver excellent customer service and further develop and support the customer relationships
• Identify the needs of new prospects and, in conjunction with the Sales Representative, develop appropriate responses.
• Learn features and benefits of new products with ability to successfully use additional products as they become available.
• Implement sales plans and marketing strategies to competitively position the organization.
• Following extensive product training, must be able to tailor Stryker’s promotional message based upon knowledge of the customer, to advise on appropriate product selection, to answer customer questions about product functionality, and to distinguish Stryker products from those of Stryker’s competitors.
• Assist the Sales Representative in meeting and exceeding business targets (quotas)
• This role supports the sales organization indirectly by providing exceptional customer service and account support, rather than carrying direct sales or quota responsibility, ensuring continuity of service while Leap Sales Representatives travel to cover territories impacted by medical leaves or other coverage gaps.
• This position plays a critical support function in enabling the broader sales team's effectiveness and ensuring uninterrupted service to our hospital partners.
• Coordinates with manager and sales teams to assist in participating with on-call case coverage needs.
• Acquire a basic understanding of the sales requirements, to include regulatory compliance issues.
• Consistently comply with business principles (including AdvaMed): maintain the privacy and confidentiality of information; protect the assets of the organization; act with ethics and integrity; report non-compliance; and adhere to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company’s policies and procedures.
• Assist in account problem resolution.
• Maintain training in sales skills and products.
• When necessary, market the product line to customers, based upon knowledge of functionality, features, and factors that differentiate Stryker’s Recon products from those of its competitors.
• Maintain knowledge of the industry, customers, and competitive trends.
• Participate in and attend sales meetings and professional association meetings outside of regular business hours, as required.

Regional Trauma Sales Representative – Central/MidAtlantic Regions

Manager

• Own and define the long-term portfolio strategy for Hip enabling technologies, shaping platform evolution, investment priorities, and competitive positioning.
• Serve as the upstream marketing lead for the Hip portfolio, guiding strategy from early concept through lifecycle management and portfolio optimization.
• Lead the NPDP process end-to-end, partnering closely with R&D, Medical, Regulatory, Finance, Operations, and Sales to drive disciplined, on-time execution.
• Translate voice of customer, surgeon insights, and patient needs into clear value propositions and differentiated portfolio strategies.
• Act as a strategic partner to key opinion leaders and thought leaders, leveraging insights to inform pipeline direction and platform decisions.
• Analyze market dynamics, competitive landscapes, and unmet needs to identify growth opportunities and inform long-range portfolio planning.
• Drive portfolio-level decision making, including category definition, segmentation strategy, lifecycle planning, and capital prioritization.
• Communicate and influence long-term Hip portfolio strategy across senior leadership to ensure organizational alignment and execution clarity.
• Partner with R&D to anticipate future clinical, technological, and competitive needs, ensuring the portfolio remains differentiated and sustainable.
• Establish and elevate best practices for portfolio strategy, forecasting, and business performance analysis within the Joint Replacement organization.

Principal Portfolio Manager, Hip

• Promote and sell Stryker Emergency Care products to meet our customers’ needs
• Achieve your assigned quota by taking a consultative approach to Pre-Hospital sales, marketing, clinical and demonstrations of all related Fire/Emergency Medical Services products and programs
• Become the resident Emergency Care expert as you work with a sophisticated audience of fire chiefs, medical directors, clinical instructors and administrators
• Focus on customer satisfaction by solving problems through a consultative approach and providing a highly responsive and unsurpassed level of customer service
• Take pride in cost reduction, and commit to on-time, complete, and error free shipments
• Display experience with reports and budget, customer service, and project management

Sales Representative – Emergency Care, Fire/EMS

Field Engineer

• Traveling between hospitals based on assignment of service requests
• Troubleshooting and resolving customer and product issues
• Building positive relationships with Stryker customers, peers, and internal partners
• Documenting service results in order to maintain accurate quality records

Field Service Technician

Sales

• Partner closely with Sales Representative(s) in the area to quickly learn the medical device industry and Upper Extremities business
• Attend surgeries to ensure all products are available for surgeon use
• Educate and inform doctors, nurses, and appropriate staff regarding proper product use
• Work with sales teams to identify sales opportunities and deliver excellent customer service
• Collaborate with Sales Rep(s) on inventory management and managing customer accounts

Upper Extremities Sales Associate

Product Specialist

• Training and support for physicians (m/f/d) and OR staff before and during surgeries in the use of the Mako System in North Rhine-Westphalia (NRW).
• Intraoperative instruction for the clinical and technical team on the Mako System and the applications installed on it (hip and knee total endoprosthesis/arthroplasty applications).
• Software guidance to prepare preoperative CT data compatible with Mako and to assist the physician (m/f/d) with preoperative planning.
• Creation of a preview of planned operations using the Mako System.
• Planning, organizing and delivering training programs and presentations for users (m/f/d) from the OR and radiology departments.
• Coordination of newly acquired customers (m/f/d) in collaboration with the endoprosthetics sales team.
• Sales support for all product-specific questions at trade shows and conferences.

Associate Mako Product Specialist

• Assume overall responsibility for the sales of our capital equipment within the Orthopaedic Instruments product line.
• Strategically manage and sustainably develop your sales territory in the Northern and Eastern Bavaria region.
• Proactively identify and develop business opportunities through targeted new-customer acquisition and expansion of existing customer relationships at decision-maker level within surgical departments.
• Independently plan and implement effective sales and marketing strategies, including negotiating with chief physicians, hospital management, clinical engineers and procurement departments.

Sales Representative – Orthopaedic Instruments

• Responsible for the repair and preventative maintenance of Stryker products in the Medical division
• Provide technical support and documentation to internal and external customers
• Repair and inspect Stryker electronic/mechanical products (hospital beds and stretchers, ambulance stretchers, defibrillators)
• Perform annual inspection and calibration according to the MDR
• Use software and technology tools to document and archive technical reports
• Assist the Quality Department/customer with product recalls, field safety alerts, and field action notices
• Fulfil service contracts with scheduled maintenance
• Provide technical training to internal and external personnel
• Perform installation of Stryker systems at the customer's site
• Provide technical support to internal (sales team) and external customers
• Ensure billing for services provided and contribute to achieving sales goals
• Ensure excellent follow-up on all customer issues.

Field Service Engineer – Medical

Supply Chain

• Support and execute par level management for consignment and warehouse inventory locations across the US network
• Analyze usage patterns, product mix, and business changes to inform par level recommendations
• Partner with field teams to review par levels and support inventory needs
• Follow defined analytical logic and governance practices to document and support par level changes
• Monitor orders to ensure alignment with established par levels and budget expectations
• Develop reporting related to par levels, order activity, and performance versus budget

Supply Chain Analyst

• As an Upper Extremities Sales Rep, you work with a high degree of intensity and commitment to sell Stryker Upper Extremities products
• Responsible for becoming the resident Upper Extremities expert as you work with a sophisticated audience of surgeons and healthcare professionals
• Organize your materials and sort possible solutions quickly during operating room consultations
• Manage and maintain your inventory of products and are prepared to assist a customer whenever the need arises
• Your knowledge not only of your own products, but of competitors’ offerings, builds credibility with surgeons
• Provide advice and training on products and tools used to save lives
• Sell Stryker products that are making healthcare better

Customer Support

• Interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services
• Act as a liaison supporting sales representatives and facilities focusing on business-critical items
• Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax or email
• Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network
• Utilize problem solving and sound judgement to promote customer satisfaction
• Process inventory returns RMA’s (Return Material Authorization) and communicate as appropriate
• Perform Credit & Rebills research and process correctly

Sales Support Representative – 1st Shift

• Lead the execution of indirect channel operations across Southern Europe with a focus on Spain and Portugal.
• Ensure consistent implementation of global ICM standards and effective management of partner performance.
• Work closely with local leadership and commercial teams to translate strategy into actionable plans.
• Drive operational discipline and deliver measurable results within a strong compliance framework.
• Serve as the Division’s ICM Partner, driving executional alignment, operational performance, and continuous improvement.
• Hold full accountability for end-to-end indirect channel processes and lifecycle management.
• Drive alignment among leadership teams and facilitate leadership forums.
• Elevate the strategic and operational standards of IC Sponsors.
• Own the planning, execution, and outcomes of Partnership Reviews.

Manager, Indirect Channel Management – Southern Europe

Product Manager

• Act as an interface between customers, clinical stakeholders, and development teams
• Translate user needs into clear user stories, requirements, and backlog items
• Support the communication and refinement of product vision
• Work closely with engineering teams to ensure feasible and high-quality implementation of product features
• Participate in voice of customer activities, sales interactions, and cadaver labs to validate concepts and refine requirements
• Build and maintain an understanding of neurosurgical and ENT workflows
• Support monitoring of market trends and competitor solutions

Senior Staff Technical Support Engineer – Hybrid

Senior Financial Analyst

Regional Trauma Sales Representative – Central/MidAtlantic Regions

Principal Portfolio Manager, Hip

Sales Representative – Emergency Care, Fire/EMS

Field Service Technician

Upper Extremities Sales Associate

Associate Mako Product Specialist

Sales Representative – Orthopaedic Instruments

Field Service Engineer – Medical

Supply Chain Analyst

Upper Extremities Sales Associate

Sales Support Representative – 1st Shift

Manager, Indirect Channel Management – Southern Europe

Staff Product Owner R&D – Enabling Technologies