Senior Staff Technical Support Engineer – Hybrid

Stryker

Senior Staff Technical Support Engineer at Stryker ensuring Vocera solutions are effectively deployed and providing customer support. Collaborating on technical challenges and training team members while documenting issues.

Posted 6/18/2026full-timeFort Wayne • 🇺🇸 United StatesSenior💰 $89,300 - $148,800 per yearWebsite

Tech Stack

Tools & technologies

VMware

About the role

Key responsibilities & impact

Document and manage customers’ reported issues
Monitor and respond to customer inquiries
Troubleshoot customer environments and research WLAN configuration
Collaborate within the team to solve problems
Author knowledge-based articles
Provide formal and informal training

Requirements

What you’ll need

Bachelors in Computer Science or related field, or 6+ years additional relevant work experience
Minimum 6 years of experience in customer technical support working in a networking environment
Hands on experience with VMWare and other virtualization technologies
Demonstrated experience with wireless (802.11 a/b/g/n) infrastructure design, troubleshooting and wireless security 802.1x

Benefits

Comp & perks

Health insurance
Retirement plans
Flexible work arrangements
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WLAN configurationVMWarevirtualization technologieswireless infrastructure designtroubleshootingwireless security 802.1xcustomer technical support

Soft Skills

problem solvingcollaborationcommunicationtraining